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Self Diagnosis Supported model HISTORY INFORMATION FOR THE FOLLOWING MANUAL: REPAIR MANUAL ITC3 Chassis Segment: SE MODEL COMMANDER DESTINATION KDL-40R355B RM-YD104 BRAZIL KDL-40R355B Version Date Subject 08/25/2014 Original Manual Release Date. LCD Digital Color TV 9-888-652-01...
CAUTIONS AND WARNINGS CAUTION!! SAFETY CHECK-OUT These servicing instructions are for use by qualified service personnel only. After correcting the original service problem, perform the following safety To reduce the risk of electric shock, do not perform any servicing other than checks before releasing the set to the customer: that contained in the operating instructions unless you are qualified to do so.
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CAUTIONS AND WARNINGS LEAKAGE TEST HOW TO FIND A GOOD EARTH GROUND The AC leakage from any exposed metal part to earth ground and from all The cover-plate retaining screw on most AC outlet boxes is at earth ground. exposed metal parts to any exposed metal part having a return to chassis, Verify the AC outlet box retaining screw ground by connecting a 60W to must not exceed 0.5 mA (500 microamperes).
SECTION 1 - SPECIFICATIONS AND LAYOUTS SPECIFICATIONS Sistema Nome do Modelo KDL-40R355B Sistema de televisão Analógico: NTSC / PAL-M / PAL-N Alimentação e outros Digital: SBTVD-T Requisitos de alimentação 19,5 V DC com Adaptador CA, Nominal: Entrada 110-220 V CA, 60 Hz Cobertura de canais VHF: 2-13 Consumo...
SECTION 2 - TROUBLESHOOTING Self Diagnosis Supported model DIAGNOSING THE ERROR SELF CHECK Before servicing the Television: Back << Verify the TV has the symptom the customer indicated. MAIN_ POWER Indicates Check to see if the latest Software is installed. an error DC_ALERT1 a.
SECTION 2 - TROUBLESHOOTING TRIAGE CHART Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location. Red Dot: (Primary) Most likely defective part. 1. Confirm the symptom from the customer. Blue Triangle: (Secondary) Possible defective part.
SECTION 2 - TROUBLESHOOTING NO POWER FLOWCHART No Power Substitute 19.5V AC Adaptor with another. Is red light blinking Does TV turn ON? Main Board* on front of TV? See Standby LED AC Adaptor* Blinking chart *For Part Number information, refer to “Section 4 - Exploded View/Part Number Information”...
Protect Shutdown. Standby LED Blinking AC Adaptor / Fuente de Poder* Main Board* Main Board* Main Board* “SONY” logo LCD Panel* Light Source appears before Board* shutdown? Main Board* *For Part Number information, refer to “Section 4 - Exploded View/Part Number Information” on page...
SECTION 2 - TROUBLESHOOTING VIDEO DISTORTION FLOWCHART Video Distortion Lines move when Is distortion Improper or Vertical lines Main Board* across entire wide-mode missing or bars? screen? changed? colors? TCON* Main Board* (LCD Panel) Any horizontal LCD Panel* lines? Any single or LCD Panel* isolated vertical lines?
SECTION 3 - REPAIR INFORMATION REPAIRING THE TV REMOVING THE LOWER COVER 1. Locate and remove all screws from the Lower Cover. If the latest Software does not correct the issue, complete the following: 1. Verify the television has the symptom the customer indicated. 2.
4. Update the Software. After ALL repairs UPDATE the SOFTWARE to the latest version. Instructions are included with the Software package on the Sony Authorized Service Portal website. a. Insert the USB device with the latest Software into one of the TVs’...
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SECTION 3 - REPAIR INFORMATION 6. Press until Panel Selection is selected. 9. Press until SERIAL NUMBER EDIT is selected. Service Mode Service Mode Status Information >> Status Information >> Self diagnosis history >> Self diagnosis history >> ]> Panel Selection <[ Panel Selection ]>...
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SECTION 3 - REPAIR INFORMATION 11. Press to select numbers and then to move to the next 14. Press until MODEL NAME EDIT is selected. digit until Serial Number is complete. Service Mode Service Mode Status Information >> Status Information >>...
SECTION 3 - REPAIR INFORMATION REMOVING THE PANEL ORNAMENTAL 16. Press to select characters and then to move to the next space until Model Name is complete. 1. Locate and remove 1 screw, then slide the Panel Ornamental from NOTE: Make sure to include dash in Model Name. the left side to detach it as shown.
SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION KDL-40R355B Components not identified by a part number or description The component parts of an assembly are indicated by the reference numbers in are not stocked because they are seldom required for routine the far right column of the parts list and within the dotted lines of the diagram.
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SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION Components not identified by a part number or description The component parts of an assembly are indicated by the reference numbers in KDL-40R355B are not stocked because they are seldom required for routine the far right column of the parts list and within the dotted lines of the diagram.
SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION CONNECTORS NOTE: The components identified by a red outline and a mark contain confidential NOTE: The components identified by shading and information. Specific instructions must be adhered to whenever these components are mark are critical for safety. repaired and/or replaced.
SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION SCREWS NOTE: The components identified by a red outline and a mark contain confidential NOTE: The components identified by shading and information. Specific instructions must be adhered to whenever these components are mark are critical for safety. repaired and/or replaced.
4-414-470-01 SUPPORT BELT KIT (SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV) For product protection and safety reasons, Sony strongly recommends that you use the screws provided with the TV. REMOTE COMMANDER CAUTION: These screws cannot be used to secure the TV PART NO.
APPENDIX A: ENCRYPTION KEY COMPONENTS Encryption key components developed by Sony Corporation contain confidential information and shall be handled under the non-disclosure obligations provided in the applicable agreement with Sony Corporation (and/or its subsidiary). As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced pursuant to the following: In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .