Summary
The table below summarizes the services and support available from HP
or authorized resellers.
Service
Covers
Basic
Parts and
Warranty
labor for HP
products: first
year on-site
parts & labor;
second and
third year
parts only.
HP
Parts & labor
SupportPa
for HP
ck on-site
products.
service
HP
CD-ROM
Support
containing:
Assistant
Product
Manuals,
Technical
Information
and Product
features.
Electronic
Technical
services
information,
drivers,
utilities, tools
and
diagnostics.
Chapter 4
Hewlett Packard Support and Information Services
Period
Response
covered
time
Three
Next
years from
working
date of
day for
purchase.
on-site.
First three
Next
years.
working
day.
Released
N/A
quarterly.
Anytime.
24-hour
access.
Fee
When
available
No charge.
At time of
purchase.
One fee
Within 30
which covers
days of
the three
purchase.
years.
Annual
Anytime.
subscription.
No charge.
Anytime.
Summary
Purchase
from
HP
HP
Authorized
reseller.
HP
HP BBS,
WWW,
Compuserve,
America
Online.
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