Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP 310-1125
Summary of Contents for HP 310-1125
- Page 1 Getting Started...
- Page 2 Getting Started...
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Page 3: Copyright And License
HP shall not be liable for technical or editorial errors or omissions contained herein. HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP. This document contains proprietary information that is protected by copyright. -
Page 4: Table Of Contents
Connecting a game console ... 7 HP My Display TouchSmart Edition ... 10 Using Beats™ Audio ... 11 Using the HP TouchSmart with safety and comfort ... 11 4 Troubleshooting and maintenance ... 12 Computer does not start ... 12 Power ... -
Page 6: Getting Information
Where to find Setup documentation included with your computer. Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. Getting Started (this guide) Help and Support: Tap the Start button, and then tap Help and Support. - Page 7 HP Support Assistant — Maintains your computer performance and resolve problems faster by using automated updates, onboard diagnostics, and guided assistance. Tap the Start button, tap All Programs, tap HP, and then tap HP Support Assistant. Safety & Comfort Guide Tap the Start button, tap All Programs, and then tap User Guides or visit www.hp.com/ergo.
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Page 8: Features
PC models can be mounted on a wall using a standard VESA wall-mounting device. The 300/600 hardware to adapt the computer for wall mounting (not the actual wall mount) is included in select HP TouchSmart PC models and can be purchased. -
Page 9: Setting Up Your Computer
Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and ❑ electrical and mechanical safety information. Tap the Start button, tap All Programs, and then tap User Guides or visit www.hp.com/ergo. Chapter 3 Setting up your computer... -
Page 10: Protecting Your Computer
Protecting your computer Computer risk Unauthorized use of the computer or user account Unauthorized access to Setup Utility, BIOS settings, and other system identification information Computer viruses Unauthorized access to data and ongoing threats to the computer Computer security NOTE: Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. -
Page 11: Connecting To The Internet
Connecting to the Internet Steps to connect to the Internet: Connect the hardware (sold separately). For a wired network connection, connect an Ethernet cable to the computer and to a network router or ◦ LAN device. For a wireless network connection, use a wireless router with the computer to connect to a WLAN with ◦... -
Page 12: Computer Orientation
Windows. Computer orientation Your HP TouchSmart PC is designed to be operated in a landscape orientation (1). Do not lay the computer in a horizontal position (4). If the computer is wall-mounted (select HP TouchSmart remain with the display in landscape orientation (1), not portrait (2, 3). - Page 13 CAUTION: When the system is in display mode, the computer is still running in the background. The keyboard, mouse, and touch screen function are active and still control the computer. It is recommended that you save and close all files before connecting the game console ports.
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Page 14: Using The Remote Control In Gaming Mode
Using the remote control in gaming mode Use the A/V source button and composite mode. This button has the same function as the Source toggle button on the top left of the computer. If used while your are in gaming mode, the following buttons will still affect PC mode: A/V –... -
Page 15: Hp My Display Touchsmart Edition
Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Online help for HP My Display TouchSmart Edition is available by tapping the ? button in the upper right hand corner of the application screen. -
Page 16: Using Beats™ Audio
It also provides important electrical and mechanical safety information. Locate the HP TouchSmart PC in the room to minimize glare from the screen. You can also reduce glare by tilting the screen. The HP TouchSmart screen can be used as an input device; therefore, the computer should be placed so that your shoulders and neck are comfortable. -
Page 17: Troubleshooting And Maintenance
For more information or for additional troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Contact Support: www.hp.com/support Hard disk drive error. Chapter 4 Troubleshooting and maintenance... -
Page 18: Power
Symptom Possible solution Computer will not Ensure that the cables connecting the computer to the external power source are plugged in turn on or start. properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on;... -
Page 19: Display (Screen)
Display (screen) Symptom Possible solution Screen is blank. Reconnect the power plug to the back of the computer and to the wall outlet. Press the Power button to turn on the computer. Press the space bar on the keyboard or move the mouse to make the screen display visible again. - Page 20 Symptom Possible solution Cursor does not Use the keyboard to save changes in all open programs, and then restart your computer: respond to mouse Press the Alt+Tab keys simultaneously to navigate to an open program. movement. Press the Ctrl + S key simultaneously to save your changes in the selected program (Ctrl + S is the keyboard shortcut for Save on most—not all—programs).
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Page 21: Keyboard And Mouse (Wireless)
Keyboard and mouse (wireless) Symptom Possible solution Wireless Ensure that you are using the wireless keyboard or wireless mouse within range of the ● keyboard or receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) mouse does during initial setup or for re-synchronization. -
Page 22: Speakers And Sound
Speakers and sound Symptom Possible solution Volume is very Ensure that you connected the speakers to the Audio Out connector on the back of the low or computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non- unsatisfactory. powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. - Page 23 Symptom Possible solution Cannot connect to For Windows 7: the Internet. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. Under Network and Internet, tap Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have an Ethernet network adapter (also called a network interface card, or NIC).
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Page 24: Gaming Mode
Open the Audio Settings menu from within the gaming application to ensure that the ● correct audio format output is selected. Choose Digital Stereo, or PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) If you see the following audio warning onscreen, it means one of two errors: ●... -
Page 25: Updating Drivers
Or, to revert to an earlier version of a driver, tap Rollback Driver, and then follow the onscreen instructions. You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Follow the onscreen instructions. -
Page 26: Microsoft System Restore
Microsoft System Restore If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System Restore procedure before you use the System Recovery program. -
Page 27: Maintenance
To check the list of installable programs in the Recovery Manager: Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager. If prompted, tap Yes to allow the program to continue. Under I need help immediately, tap Software Program Reinstallation. Tap Next at the Welcome screen. - Page 28 Check your system once a month for visible signs of dust and debris, and clean it about once every three months. Visit www.hp.com/support for additional cleaning instructions. Cleaning the computer Air vents keep the computer cool.
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Page 29: System Recovery
Cleaning the keyboard and mouse Cleaning the touch screen CAUTION: Do not spray or place the cleaner directly on the screen; spray the cleaner into the cloth, and then wipe the sides and surface of the touch screen. Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of the screen, because this could cause damage to the touch screen. -
Page 30: System Recovery Options
Through the hard disk drive, by pressing the F11 key on the keyboard during system startup. Through recovery discs that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, visit www.hp.com/support. System Recovery from the Windows 7 Start Menu CAUTION: System Recovery deletes all data and programs you created or installed. -
Page 31: System Recovery At System Startup
System Recovery begins. After System Recovery is complete, tap Finish to restart the computer. Complete the registration process, and wait until you see the desktop. 10. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. -
Page 32: Recovery Discs
System Recovery from recovery discs CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc. To create recovery discs, see Recovery discs on page 27. To perform a System Recovery using recovery discs: If the computer is working, create a backup DVD containing all the data files you want to save, and then remove the backup disc from the drive tray. -
Page 33: Choosing Recovery Discs
Choosing recovery discs To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank ● DVD+R or DVD-R discs. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. - Page 34 Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change.