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Troubleshooting >
Optical Discs
Optical Discs
Why does my computer freeze when I try to read a disc?
The disc that your computer is trying to read may be dirty or damaged. Follow these steps:
1
Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer.
!
Turning off your computer with the Ctrl+Alt+Delete keys may cause loss of unsaved data.
2
Remove the disc from the optical disc drive.
3
Check the disc for dirt or damage. If you need to clean the disc, see Discs
What should I do if the disc does not slide out?
❑ Make sure the docking station is connected to an AC power source.
❑ Press the disc eject button on the docking station.
❑ If the disc eject button does not work, click Start and Computer, right-click the optical disc drive icon, and select Eject.
❑ Try restarting your computer.
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