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Dell Precision 3520 Owner's Manual
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Dell Precision 3520 Owner's Manual

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Dell Precision 3520
Owner's Manual
Regulatory Model: P60F
Regulatory Type: P60F001
September 2021
Rev. A03

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Summary of Contents for Dell Precision 3520

  • Page 1 Dell Precision 3520 Owner's Manual Regulatory Model: P60F Regulatory Type: P60F001 September 2021 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 8 Safety instructions................................8 Before working inside your computer..........................8 Turning off your — Windows............................9 After working inside your computer..........................9 Chapter 2: Disassembly and reassembly..................10 Recommended tools................................10 Subscriber Identity Module(SIM) board........................10 Installing the Subscriber Identification Module card................... 10 Removing the Subscriber Identification Module card..................
  • Page 4 Power connector port..............................26 Removing the power connector port........................26 Installing the power connector port........................27 Chasis Frame..................................27 Removing the chassis frame............................. 27 Installing the chassis frame............................29 System board..................................29 Removing the system board............................. 29 Installing the system board............................32 SmartCard module................................32 Removing the SmartCard reader..........................32 Installing the SmartCard reader..........................
  • Page 5 Intel HD Graphics drivers............................52 Downloading drivers..............................52 Display options................................... 53 Identifying the display adapter..........................53 Changing the screen resolution..........................53 Rotating the display..............................53 Adjusting brightness in Windows 10........................54 Cleaning the display..............................54 Using touch screen in Windows 10......................... 54 Connecting to external display devices.........................
  • Page 6 Deleting or changing an existing system setup password..................71 Chapter 5: Technical specifications..................... 73 System specifications...............................73 Processor specifications..............................73 Memory specifications..............................74 Storage specifications..............................74 Audio specifications................................74 Video specifications................................74 Camera specifications..............................75 Communication specifications............................75 Port and connector specifications..........................75 Contactless smart card specifications.........................
  • Page 7 Backup media and recovery options........................... 100 WiFi power cycle................................100 Drain residual flea power (perform hard reset)....................... 100 Chapter 8: Diagnostics....................... 101 Enhanced Pre-Boot System Assessment ePSA diagnostics................. 101 Device status lights.................................102 LAN status LED................................103 Battery status lights................................103 Chapter 9: Contacting Dell......................104 Contents...

  • Page 8: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 9: Turning Off Your - Windows

    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

  • Page 10: Chapter 2: Disassembly And Reassembly

    Disassembly and reassembly Topics: • Recommended tools • Subscriber Identity Module(SIM) board • Base cover • Battery • Solid State Drive • Hard drive • Coin-cell battery • WLAN card • WWAN card • Memory modules • Keyboard lattice and Keyboard •...

  • Page 11: Removing The Subscriber Identification Module Card

    4. Push the SIM card tray into the slot until it clicks into place. Removing the Subscriber Identification Module card CAUTION: Removing the Subscriber Identification Module (SIM) card when the computer is on may cause data loss or damage the card. Ensure your computer is turned off or the network connections are disabled. 1.

  • Page 12: Installing The Base Cover

    3. Lift the base cover away from the . Installing the base cover 1. Align the base cover with the screw holders on the . Disassembly and reassembly...

  • Page 13: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 14: Installing The Battery

    Installing the battery NOTE: 68Whr battery can be used with either a M.2 or 7mm SATA drive. 1. Insert the battery into the slot on the . 2. Connect the battery cable to the connector on the system board. 3. Tighten the M2.5x5 screw to secure the battery to the . 4.

  • Page 15: Installing The M.2 Solid State Drive - Ssd

    Installing the M.2 Solid State Drive - SSD 1. Place the SSD clip on the . 2. Tighten the M2x3 screw that secures SSD clip to the . 3. Insert the SSD into the socket on the . 4. ighten the M2x3 screw to secure the SSD to the . 5.

  • Page 16: Installing The Hard Drive Assembly

    c. Lift the hard drive assembly away from the computer [3]. NOTE: The image displayed above is for reference only. Some components location may vary. Installing the hard drive assembly NOTE: 7mm SATA drive requires a 68Whr battery. 1. Insert the hard drive assembly into the slot on the computer. 2.

  • Page 17: Installing The Coin Cell Battery

    Installing the coin cell battery 1. Place the coin cell battery on the system board. 2. Connect the coin cell battery cable to the connector on the system board. NOTE: Route the coin cell battery cable carefully to avoid damaging the cable. 3.

  • Page 18: Installing The Wlan Card

    c. Disconnect the WLAN cables from the connectors on the WLAN card [3]. NOTE: The WLAN card is held in place with an adhesive foam spacer. When removing the wireless card from the system, make sure the adhesive pad stays on the system board/chassis frame during the prying process. If the adhesive pad is removed from the system along with the wireless card, adhere it back to the system.

  • Page 19: Wwan Card

    WWAN card Removing the WWAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover. b. battery. 3. To remove the WWAN card: a. Disconnect the WWAN cables from the connectors [1]. b. Remove the M2.0 x 3.0 screw that secures the metal bracket to the WWAN card [1]. NOTE: The WWAN card pops out by an angle 15°.

  • Page 20: Memory Modules

    Memory modules Removing the memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the memory module: a. the clips securing the memory module until the memory pops-up [1]. b.

  • Page 21: Keyboard Lattice And Keyboard

    Keyboard lattice and Keyboard Removing the keyboard trim 1. Follow the procedure in Before working inside your computer. 2. Pry the keyboard trim from the edges [1] and lift it away from the computer [2]. NOTE: You may need a plastic scribe to pry the keyboard trim from the edges. Removing the keyboard 1.
  • Page 22 4. To remove the keyboard: a. Remove the M2x2 screws that secure the keyboard to the computer [1]. b. Pry the keyboard from the edge of the computer [2]. Disassembly and reassembly...
  • Page 23 5. Slide and lift the keyboard away from the computer. Disassembly and reassembly...

  • Page 24: Installing The Keyboard

    Installing the keyboard 1. Align the keyboard with the screw holders on the computer. 2. Tighten the M2.0x2.5 screws to secure the keyboard to the computer. 3. Connect the keyboard cable, touchpad cable, trackstick cable and back light(optional) to the connectors on the system board.
  • Page 25 2. Remove the: base cover battery 3. To remove the heat sink - assembly: a. Disconnect the heat sink assembly cable and remove the screws (2) that secure on the system board [1, 2]. assembly . NOTE: Remove the screws that secure the heat assembly sink to the system board in the order of the call outs shown on the heat [1, 2, 3, 4], 5, 6.

  • Page 26: Installing The Heat Sink Assembly

    Installing the heat sink assembly 1. Place the heat sink assembly on the system board and align the heat sink with the screw holders. 2. Tighten the M2x3 screws to secure the heat sink assembly to the system board. 3. Connect the heat sink assembly to the connector on the system board. 4.

  • Page 27: Installing The Power Connector Port

    Installing the power connector port 1. Insert the power connector port into the slot on the . 2. Place the metal bracket on the power connector port. 3. Tighten the M2x3 screw to secure the metal bracket to the power connector port on the . 4.
  • Page 28 a. Release the WLAN and WWAN cables from the routing channels [1]. b. Disconnect the speaker cable from the connector on the system board [2]. c. Lift the latch to disconnect the backlight cable (optional) [3], touchpad cable [4], pointstick cable [5], and keyboard cable [6] from the connector on the system board.

  • Page 29: Installing The Chassis Frame

    Installing the chassis frame 1. Place the chassis frame on the computer and tighten the screws M2x5 (2), M2x3 (5). NOTE: When reinstalling the chassis frame ensure the keyboard cables are NOT under the frame, but run through the opening in the frame. 2.
  • Page 30 SSD card memory module heat sink assembly chassis frame 3. To release the system board: a. emove the M2x5 screws that secures the metal bracket to the system board [1]. b. Lift the metal bracket that secures the display cable to the system board [2]. c.
  • Page 31 5. Remove the M2x3 screws and lift the system board away from the computer [1, 2]. Disassembly and reassembly...

  • Page 32: Installing The System Board

    Installing the system board 1. Align the system board with the screw holders on the . 2. Tighten the M2x3 screws to secure the system board to the . 3. Place the metal USB-C bracket and tighten the M2x5 screws on the system board. 4.
  • Page 33 4. To remove the SmartCard reader: a. Remove the M2x3 screws that secure the SmartCard reader board to the palmrest [1]. b. Pull the SmartCard reader board to release on the system board [2]. Disassembly and reassembly...

  • Page 34: Installing The Smartcard Reader

    Installing the SmartCard reader 1. Place the SmartCard reader on the . 2. Tighten the M2x3 screws to secure the SmartCard reader to the . 3. Affix the SmartCard reader cable and connect the cable to the connector on the system board. 4.

  • Page 35: Installing The Led Board

    chassis frame 3. To remove the LED board: a. Lift the latch and disconnect the LED board cable from the connector on the LED board [1]. b. Remove the M2x3 screw that secures the LED board to the [2]. c. Lift the LED board away from the [3]. Installing the LED board 1.
  • Page 36 base cover battery WLAN card SSD card chassis frame 3. To disconnect the cables: a. Lift the latch and disconnect the LED board cable [1]. b. Uunroute the speaker cable [2]. c. Remove the speaker cable from the routing clips [3]. 4.

  • Page 37: Installing The Speaker

    Installing the speaker 1. Place the speakers into the slots on the . 2. Route the speaker cable through the retention clips through the routing channel. 3. Connect the speaker and LED board cable to the . 4. Install the: chassis frame SSD card WLAN card...

  • Page 38: Installing The Hinge Cover

    Installing the hinge cover 1. Place the hinge bracket to align with the screw holders on the . 2. Tighten the M2x3 screws to secure the display assembly to the . 3. Follow the procedure in After working inside your computer.
  • Page 39 4. Turn over the . 5. To remove the display assembly: a. Remove the M2x5 screws that secure the display assembly to the [1]. b. pen the display [2]. Disassembly and reassembly...
  • Page 40 6. Slide the display assembly away from the . Disassembly and reassembly...

  • Page 41: Installing Display Assembly

    Installing display assembly 1. Place the display assembly to align with the screw holders on the . NOTE: Close the LCD before inserting the screws or turning over the laptop. CAUTION: Route the display and antenna cable through the LCD hinge mount holes as LCD assembly is inserted into the base, to prevent possible cable damage.

  • Page 42: Installing The Display Bezel

    CAUTION: There is a very strong adhesive on the back of the bezel that seals it to the LCD, this can take some force to pry apart from the LCD, care needs to be taken when removing the bezel that the LCD is not damaged Installing the display bezel 1.

  • Page 43: Installing The Display Hinge

    hinge cap display assembly 3. To remove the display hinge: a. Remove the M2.5x3.5 screws that secure the display hinge to the display assembly [1]. b. Lift the display hinge away from the display assembly [2]. c. Repeat the to remove the other display hinge. Installing the display hinge 1.

  • Page 44: Display Panel

    Display panel Removing the display panel 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN card hinge cap display assembly 3. Remove the M2x3 screws that secure the display panel to the display assembly [1] and lift to turn over the display panel to access the eDP cable [2].

  • Page 45: Installing The Display Panel

    Installing the display panel 1. Connect the eDP cable to the connector and affix the blue tape. 2. Affix the adhesive tape to secure the eDP cable. 3. Replace the display panel to align with the screw holders on the display assembly. 4.

  • Page 46: Installing The Edp Cable

    battery WLAN card display assembly Display Panel 3. Peel off the eDP cable from the adhesive to remove it from the display. Installing the eDP cable 1. ffix the eDP cable on the display assembly. 2. Install the: display panel display assembly hinge cap WLAN card...

  • Page 47: Installing The Camera

    hinge cap display assembly display bezel display panel 3. To remove the camera: a. Disconnect the camera cable from the connector [1]. b. Lift the camera away from the display [2]. Installing the camera 1. Place the camera on the display assembly. 2.

  • Page 48: Palm Rest

    Palm rest Replacing the palm rest 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN card WWAN card SSD card memory module heat sink assembly coin cell battery chassis frame system board hinge cap display assembly NOTE:...
  • Page 49 WWAN card WLAN card battery base cover 4. Follow the procedure in After working inside your computer. Disassembly and reassembly...

  • Page 50: Chapter 3: Technology And Components

    Technology and components Topics: • Power adapter • Processors • Chipsets • Graphic options • Display options • Realtek ALC3246 Waves MaxxAudio Pro controller • WLAN cards • Hard drive options • Camera features • Memory features • Realtek HD audio drivers Power adapter This laptop is shipped with 7.4 mm barrel plug on 130 W power adapter.

  • Page 51: Verifying The Processor Usage In Resource Monitor

    The processor performance details are displayed. Verifying the processor usage in Resource Monitor 1. Right Click on the taskbar. 2. Select Start Task Manager. The Windows Task Manager window is displayed. 3. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed.

  • Page 52: Downloading The Chipset Driver

    Downloading the chipset driver 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

  • Page 53: Display Options

    Display options This laptop has the following display options: ● 15.6" HD (1366 x 768) ● 15.6" FHD WVA (1920 x 1080) ● 15.6" FHD WVA (touch) (1920 x 1080) Identifying the display adapter 1. Right Click the Start menu. 2.

  • Page 54: Adjusting Brightness In Windows 10

    ● Left arrow key (Rotate 270 degrees) Adjusting brightness in Windows 10 To enable or disable automatic screen brightness adjustment: 1. Swipe-in from the right edge of the display to access the Action Center. 2. Tap or click All Settings >...

  • Page 55: Realtek Alc3246 Waves Maxxaudio Pro Controller

    Before installation After installation Changing the audio settings 1. Tap or touch the Search the web and Windows and type Dell Audio. 2. Start the Dell Audio utility from the left pane. WLAN cards This laptop supports the Intel 8265 without Bluetooth or Qualcomm QCA61 with Bluetooth card.

  • Page 56: Identifying The Hard Drive In Windows 10

    1. Turn on or restart your system. 2. When the Dell logo appears, perform the following action to enter the BIOS setup program: ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 57: Memory Features

    2. Select Camera from the apps list. 3. If the Camera App is not available in the apps list, search for it. Memory features This laptop supports a minimum memory of 4 GB and a maximum of 32 GB DDR4 memory, up to 2400 MHz (quad core). Technology and components...

  • Page 58: Verifying System Memory In Windows 10

    Testing memory using ePSA 1. Turn on or restart your system. 2. Perform one of the following actions after the Dell logo is displayed: ● With keyboard press F12. ● The system displays one time boot menu and uses up and down arrow key to go to diagnostics and press enter to launch ePSA.

  • Page 59: Realtek Hd Audio Drivers

    Increased thickness DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers. Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code.

  • Page 60: Chapter 4: System Setup Options

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 61: System Setup Overview

    If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. General screen options This section lists the primary hardware features of your computer.

  • Page 62: System Configuration Screen Options

    Option Description ● Diskette Drive ● Internal HDD ● USB Storage Device ● CD/DVD/CD-RW Drive ● Onboard NIC Advanced Boot This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is Options disabled. Date/Time Allows you to change the date and time.
  • Page 63 Description ● Enable Thunderbolt Ports (by default enable) ● Enable Thunderbolt Boot Support ● Always Allow Dell Docks (by default enable) ● Enable Thunderbolt (ans PCIe behind TBT) Pre-boot ● Security level — No Secuirty ● Security level — User Configuration(by default enable) ●...

  • Page 64: Video Screen Options

    Option Description ● Enable Hard Drive Free Fall Protection (enabled by default) ● Enable Secure Digital (SD) Card (enabled by default) ● Secure Digital (SD) Card Boot ● Secure Digital (SD) Card Read — only Mode Video screen options Option Description LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC).

  • Page 65: Secure Boot Screen Options

    Option Description UEFI Capsule Allows yout to control whether this system allows BIOS updates via UEFI capsule update packages. Firmware ● Enable UEFI Capsule Firmware Updates (enabled by default) Updates TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are: ●...

  • Page 66: Intel Software Guard Extensions

    Option Description Default setting: Deployed Mode Expert Key Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Management Custom Mode option is disabled by default. The options are: ● PK ● KEK ●...

  • Page 67: Power Management Screen Options

    Standby, the system setup removes power from all the USB ports to conserve battery power. ● Enable USB Wake Support ● Wake on Dell USB-C Dock (By default enable) Wireless Radio Allows you to enable or disable the feature that automatically switches from wired or wireless networks Control without depending on the physical connection.

  • Page 68: Post Behavior Screen Options

    Option Description ● ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 69: Virtualization Support Screen Options

    Option Description Full Screen Logo This option will display full screen logo if your image match screen resolution ● Enable Full Screen Logo Warnings and This option will cause the boot process to only pause when warnings or errors are detected. Error ●...

  • Page 70: System Log Screen Options

    For more information on this subject, see Knowledge Base Article: https://www.dell.com/support/kbdoc/000134415/. 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen.

  • Page 71: System And Setup Password

    The File Download window appears. 11. Click Save to save the file on your computer. 12. Click Run to install the updated BIOS settings on your computer. Follow the instructions on the screen. System and setup password Table 4. System and setup password Password type Description System password...
  • Page 72 NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete the System and Setup password, confirm the deletion when prompted. 5. Press Esc and a message prompts you to save the changes. 6.

  • Page 73: Chapter 5: Technical Specifications

    Technical specifications Topics: • System specifications • Processor specifications • Memory specifications • Storage specifications • Audio specifications • Video specifications • Camera specifications • Communication specifications • Port and connector specifications • Contactless smart card specifications • Contact smart card specifications •...

  • Page 74: Memory Specifications

    Intel Xeon processor supports both Error Correcting Code (ECC) and non-ECC memory as you can build out a system on Dell.com with either of them, the Intel Core processor only supports non-ECC memory as you can only build out a system with non-ECC memory.

  • Page 75: Camera Specifications

    Feature Specification Intel HD Graphics P630 (Xeon) Data bus Integrated video External display ● 19-pin HDMI connector support ● 15-pin VGA connector ● DisplayPort over USB Type-C connector Camera specifications Table 6. Camera specifications Feature Specifications Camera resolution HD Panel Resolution 1280 x 720 pixels FHD Panel Resolution 1280 x 720 pixels...

  • Page 76: Contactless Smart Card Specifications

    Contactless smart card specifications Feature Specification Supported BTO with USH Smart Cards/ Technologies Contact smart card specifications Feature Specification Supported Dual Pointing, Backlit/non-backlit, Display Port Over Type C, Optional Thunderbolt 3 Smart Cards/ Technologies Display specifications Table 8. Display specification Feature Specification Height...

  • Page 77: Keyboard Specifications

    Table 8. Display specification (continued) Feature Specification Touch FHD anti-glare Maximum resolution 1920 x 1080 Maximum brightness 220 nits Refresh rate 60 Hz Maximum viewing angles (horizontal) + 80/ - 80 Maximum viewing angles (vertical) + 80/ - 80 Pixel pitch 0.179 mm (0.007 inches) Keyboard specifications Feature...

  • Page 78: Touchpad Specifications

    Table 9. Hot key combination (continued) Features Function Fn+PrntScr Turn off/on wireless Fn+Insert Sleep Fn+Right arrow key Fn+Left arrow Home Touchpad specifications Table 10. Touchpad specifications Active area Specifications X-axis Y-axis Table 11. Supported Gestures Supported Gestures Windows 10 Cursor moving Supported Clicking/ tapping Supported...
  • Page 79 Feature Specification Battery 42 Whr specifications: Depth 181 mm (7.126 inches) Height 7.05 mm (0.28 inch) Width 95.9 mm (3.78 inches) Weight 210 g (0.46 lb) Voltage 11.4 V DC Battery 51 Whr specifications : Depth 181 mm (7.126 inches) Height 7.05 mm (0.28 inch) Width...

  • Page 80: Ac Adapter Specifications

    AC Adapter specifications Feature Specification Type ● 130 W ● 65 W/90 W Input voltage 100 V AC to 240 V AC Input current ● 2.5 A (maximum) ● 1.7 A / 1.6 A Input frequency 50 Hz to 60 Hz Output current ●...
  • Page 81 Altitude Specifications (maximum) Operating 0 m to 3048 m (0 ft to 10,000 ft) Non-operating 0 m to 10,668 m (0 ft to 35,000 ft) Airborne G1 as defined by ISA-71.04–1985 contaminant level Technical specifications...

  • Page 82: Chapter 6: Bios Setup

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 83: Bios Overview

    ● Removable Drive (if available) ● STXXXX Drive NOTE: XXXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics NOTE: Choosing Diagnostics, displays the SupportAssist screen. The boot sequence screen also displays the option to access the System Setup screen. BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter, keyboard, mouse, and printer.

  • Page 84: Boot Menu

    Boot menu Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 85: General Screen Options

    General screen options This section lists the primary hardware features of your computer. Option Description System This section lists the primary hardware features of your computer. Information ● System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code.
  • Page 86 ● Enable External USB Port (by default enable) ● Enable Thunderbolt Ports (by default enable) ● Enable Thunderbolt Boot Support ● Always Allow Dell Docks (by default enable) ● Enable Thunderbolt (ans PCIe behind TBT) Pre-boot ● Security level — No Secuirty ●...

  • Page 87: Video Screen Options

    Option Description ● 5 seconds ● 10 seconds (enabled by default) ● 15 seconds ● 30 seconds ● 1 minute ● 5 minutes ● 15 minutes ● Never Keyboard The Keyboard Backlight with AC option does not affect the main keyboard illumination feature. Keyboard Backlight with Illumination will continue to support the various illumination levels.
  • Page 88 Option Description Default Setting: Enable Strong Password is not selected. NOTE: If Strong Password is enabled, Admin and System passwords must contain at least one uppercase character, one lowercase character and be at least 8 characters long. Password Allows you to determine the minimum and maximum length of Administrator and System passwords. Configuration Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password, when they are set.

  • Page 89: Secure Boot Screen Options

    Option Description Master Password Allows you to disable master password support. Hard disk password need to be cleared before the setting Lockout can be changed ● Enable Master Password Lockout (Disabled) Secure Boot screen options Option Description Secure Boot This option enables or disables the Secure Boot feature. Enable ●...

  • Page 90: Performance Screen Options

    Standby, the system setup removes power from all the USB ports to conserve battery power. ● Enable USB Wake Support ● Wake on Dell USB-C Dock (By default enable) Wireless Radio Allows you to enable or disable the feature that automatically switches from wired or wireless networks Control without depending on the physical connection.

  • Page 91: Post Behavior Screen Options

    ● Adaptive Configuration ● Standard — Fully charges your battery at a standard rate. ● ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. ● Primarily AC use ●...

  • Page 92: Virtualization Support Screen Options

    Option Description Fn Key Emulation Allows you to set the option where the Scroll Lock key is used to simulate the Fn key feature. Enable Fn Key Emulation (default) Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard and secondary functions.

  • Page 93: Maintenance Screen Options

    If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 BIOS setup...

  • Page 94: Updating The Bios In Linux And Ubuntu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 95: System And Setup Password

    ● USB drive formatted to the FAT32 file system (key does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter that is connected to the computer ●...

  • Page 96: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 97: Chapter 7: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 98: Built-In Self-Test (Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 99: Real Time Clock Reset

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 100: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 101: Chapter 8: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 102: Device Status Lights

    4. If you wish to run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. 5. Select the device from the left pane and click Run Tests 6. If there are any issues, error codes are displayed. Note the error code and contact Dell. Device status lights Table 16. Device status lights...

  • Page 103: Lan Status Led

    Battery status lights If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. Re-plug battery blinking amber connector, replace battery if the issue reoccurs.

  • Page 104: Chapter 9: Contacting Dell

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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