Page 1 IBM IntelliStation M Pro Type 6218 and 9236 Problem Determination and Service Guide...
Page 3 IBM IntelliStation M Pro Type 6218 and 9236 Problem Determination and Service Guide...
Page 4 Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 137. Fifth Edition (June 2008) © Copyright International Business Machines Corporation 2005. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 6 Solving undetermined problems ....63 Calling IBM for service ..... . 64 Chapter 3.
Page 7 Removing the system board ....121 Installing the system board ....123 Chapter 5.
Page 8 IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2005...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11: Safety Statements
Each caution and danger statement in this documentation begins with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the IBM Safety Information document.
Page 12 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 13 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 14 To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 15 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 16 IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 17: Chapter 1. Introduction
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You can install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your computer.
Page 18: Notices And Statements In This Document
IBM IntelliStation Documentation CD This CD contains all of the IBM IntelliStation M Pro Type 6218 and 9236 documents in Portable Document Format (PDF). Depending on the computer model, additional documentation might be included on the IBM IntelliStation Documentation CD.
Page 19: Features And Specifications
Features and specifications The following table provides a summary of the features and specifications of the computer. Depending on the model, some features might not be available, or some specifications might not apply. Use the Configuration/Setup Utility program to determine the type and speed of the microprocessor.
Page 20: Controls, Leds, And Connectors
IEEE 1394 (FireWire) connectors Use these connectors (four-pin on the front and six-pin on the rear) to connect FireWire devices, such as digital video cameras and external hard disk drives. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 21 USB connectors Use these connectors to connect USB devices to the computer, using redundant Plug and Play technology. Microphone connector (pink) Use this connector to connect a microphone to the computer when you want to record voices or other sounds on the hard disk. You can also use this connector (and a microphone) with speech-recognition software.
Page 22: Internal Leds, Connectors, And Jumpers
DIMM 2 DIMM 1 Slot 1, PCI Express x1 Slot 2, PCI Express x16 Slot 3, PCI Express x8 Slot 4, PCI Figure 2. System-board option connectors IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 23: System-Board Internal Connectors
System-board internal connectors Figure 3 shows the internal connectors and LEDs on the system board. Front panel switch/LEDs Microprocessor CD audio power Internal speaker Ethernet activity LED (front) Microprocessor IDE drive System error LED (front) SATA drive 3 Battery SATA drive 2 SATA drive 1 Mini-PCI adapter...
Page 24: System-Board Leds
If the problem remains, the LED will continue to be lit. For information about how to correct the problems that are indicated by the error LEDs, see “System board error LEDs” on page 49. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 25: System-Board Jumpers
System-board jumpers Figure 6 shows the jumper blocks on the system board. IEEE 1394 ( FireWire ) Boot Block Jumper (J1) enable / disable jumper Clear CMOS Jumper (JBAT1) Default Recover (pins 1 and 2)) (no jumper) Default Disable Default Recover 3 2 1 3 2 1...
Page 26 IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 27: Chapter 2. Diagnostics
“Beep code descriptions.” If no beep code sounds, see “No-beep symptoms” on page 16. Beep code descriptions The following table describes the beep codes and suggested actions to correct the detected problems. © Copyright IBM Corp. 2005...
Page 28 Power on but no monitor display. Chip or data line failure in the first 64 KB of main memory. 1. Reseat the DIMM. 2. Replace the DIMM. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 29 Table 2. POST beep codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 30 DIMM b. (Trained service technician only) Microprocessor c. (Trained service technician only) System board IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 31 Table 2. POST beep codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 32 Replace the system board. No beep, no video, and An undetermined failure has occurred. See “Solving undetermined problems” on the system-error LED is page 63 for more information. lit. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 33: Error Logs
Error logs The POST error log contains the three most recent error codes and messages that were generated during POST. The system event/error log contains messages that were generated during POST and all system status messages from the service processor. The system event/error log is limited in size.
Page 34: Post Error Codes
3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Battery b. (Trained service technician only) System board IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 35 Table 3. POST error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 36 2. If the DIMM was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM. 3. Reseat the DIMM. 4. Replace the DIMM. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 37 Table 3. POST error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 38 3. If all memory resources are being used, remove an adapter to make memory available to the adapter. Disabling the BIOS on the adapter should correct the error. See the documentation that comes with the adapter. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 39 Table 3. POST error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 40 3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Failing adapter b. (Trained service technician only) System board IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 41 Table 3. POST error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 42 2. (Trained service technician only) Check for interruption of the external power. 3. Replace the power cord. Other POST found an error. Follow the instructions on the screen. numbers IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 43: Troubleshooting Tables
Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “Running the diagnostic programs” on page 38 for information about testing the computer. If you have just added new software or a new optional device and the computer is not working, complete the following steps before using the troubleshooting tables: 1.
Page 44: Diskette Drive Problems
5. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Diskette drive cable b. Diskette drive c. (Trained service technician only) System board IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 45: General Problems
General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 46: Intermittent Problems
2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Mouse or pointing device b. (Trained service technician only) System board IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 47: Memory Problems
Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.
Page 48 2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Monitor b. Video adapter (if one is installed) c. (Trained service technician only) System board IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 49: Optional-Device Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action An IBM optional-device that was 1. Make sure that: just installed does not work. ®...
Page 50: Power Problems
2. If the problem remains or if you are using an ACPI-aware operating system, the problem could be with the system board. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 51: Printer Problems
The printer signal cable is connected to the correct serial or parallel connector on the computer (see “System-board external connectors” on page 7). Note: Non-IBM printer cables might cause unpredictable results. v You have assigned the printer port correctly in your operating system or application program.
Page 52: Software Problems
4. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Keyboard b. (Trained service technician only) System board IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 53 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 54: Diagnostic Programs, Messages, And Error Codes
To start the Enhanced Diagnostics programs using a diskette or CD, insert the IBM Enhanced Diagnostics diskette or CD and restart the computer (see “Using the Enhanced Diagnostics diskette or CD” on page 49). IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 55: Diagnostic Text Messages
2. Follow the instructions on the screen. 3. When the applicable diagnostics programs are complete, you can view the results in the test log (see “Viewing the test log” on page 40). The test log records data about system failures and other pertinent information. The test log will not contain any information until after the diagnostic program has run.
Page 56: Viewing The Test Log
1. (Trained service technician only) Make sure that the loopback plug is connected correctly to the COM1 serial port. 2. (Trained service technician only) Replace the system board. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 57 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 58 Adapter CPU test error. 1. Update the ServeRAID adapter firmware (see “Updating the firmware” on page 125). 2. Reseat the ServeRAID adapter. 3. Replace the ServeRAID adapter. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 59 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 60 1. Check the system-event/error log before SCSI ID of failing fixed disk. replacing a FRU. 2. Reseat the SCSI disk with ID nn. 3. Replace the SCSI disk with ID nn. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 61 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 62 2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Keyboard b. (Trained service technician only) System board IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 64: Creating An Enhanced Diagnostics Diskette Or Cd
IBM Enhanced Diagnostics diskette. To download the latest CD image of the IBM Enhanced Diagnostics from the Web and create a startable Enhanced Diagnostics CD, complete the following steps: 1. Go to http://www.ibm.com/pc/support.
Page 65: Using The Enhanced Diagnostics Diskette Or Cd
Utility program. 1. Turn off the computer and any peripheral devices. 2. Insert the IBM Enhanced Diagnostics diskette or CD into the appropriate drive. 3. Turn on all attached devices; then, turn on the computer. 4. Follow the instructions on the screen.
Page 66 2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Microprocessor fan assembly b. (Trained service technician only) System board IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 67: Emergency Recovery-Repair Diskettes (Windows)
Table 4. System board error LED descriptions (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 68: Using The Recovery-Repair Diskette In Windows
Product Recovery program is stored. Do not delete this partition; otherwise, the Product Recovery program will be lost. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 69 If the hard disk drive, including the partition that contains the Product Recovery program, becomes damaged or if you replace the hard disk drive, use the IBM Product Recovery CD to recover the preinstalled operating system, application programs, and device drivers (see “Product Recovery CDs” on page 72).
Page 70: Recovering Or Installing Device Drivers
The latest device drivers are also available at http://www.ibm.com/pc/support/. Updating (flash-updating) the BIOS code on the computer Periodically, IBM might post new levels of BIOS code on the Web. Always check the IBM Support Web site at http://www.ibm.com/pc/support/ for the latest level of BIOS code, device drivers, documentation, and hints and tips.
Page 71: Recovering From A Bios Update Failure
Recovering from a BIOS update failure If power to the computer is interrupted while BIOS code is being updated, the computer might not restart correctly or might not display video. If this happens, complete the following steps to recover: 1. Read the safety information that begins on page vii and “Handling static-sensitive devices”...
Page 72: Small Computer System Interface (Scsi) Error Codes (Some Models)
Note: If the computer does not have a SCSI hard disk drive, ignore any message that indicates that the BIOS code is not installed. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 73: Interrupt Status Port Register (Ispr) Error Procedures
Interrupt status port register (ISPR) error procedures Use interrupt status port register (ISPR) error procedures to help you solve ServeRAID problems. A complete list of error codes is listed in “ServeRAID error codes” on page 59. EF10 (Default ISPR) 1. There is no ISPR error. 9zxx through Bzxx (SCSI bus error caused by cables, termination, defective drives, or a similar problem) 1.
Page 74 3. If original ISPR code remains after all SCSI cables are disconnected and the computer is restarted, complete the following steps until the error is corrected: a. Reseat the controller. b. Replace the controller. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 75: Serveraid Error Codes
ServeRAID error codes In the following error codes, x can be any number or letter. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 76 1. Flash the latest level BIOS code and download jumpers are in place. firmware for the controller. Then, remove the jumpers. 2. Reseat the ServeRAID controller. 3. Replace the ServeRAID controller. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 77 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 78: Erasing A Lost Or Forgotten Password (Clearing Cmos)
2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if there is a loose screw causing a short circuit on a circuit board. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 79: Solving Ethernet Controller Problems
(turn on the computer and reconfigure each time): v Any external devices v Surge suppressor device (on the computer) v Modem, printer, mouse, or non-IBM devices v Each adapter v Hard disk drives v Memory modules. The minimum configuration requirement is 1 GB (two 512 MB DIMMs).
Page 80: Calling Ibm For Service
Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic programs type and version level v Configuration option settings v Operating-system control-file setup IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 81: Chapter 3. Parts Listing
Web, complete the following steps: 1. Go to http://www.ibm.com/support/ Under Search technical support, type 6218 or 9236 and click Search. 3. Under Document type, select Parts information and click Go. Figure 9. Type 6218 and 9236 parts © Copyright IBM Corp. 2005...
Page 82: Replaceable Computer Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 83 Table 6. Part listing, Type 6218 and 9236 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number DVD Combo drive, 48X alternate (all models) 39M3539 EMC shield, 5.25 inch (all models) 42C7434 Adapter, 4-port SATA RAID (optional) 39R8810 Adapter, PRO/1000 GT server ethernet 73P5109...
Page 84 Hard disk drive, 300 GB (optional) 39R7324 Hard disk drive, 300 GB (optional) 39R7356 Hard disk drive, 300 GB SAS (optional) 26K5738 Hard disk drive, 300 GB SCSI (optional) 90P1303 IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 85: Keyboard Crus
Table 6. Part listing, Type 6218 and 9236 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Hardware kit (all models); contains: v EMC shield, 4 slot PCI (1) v Foot, bottom (4) 42C7439 v I/O blank (4) v Screw, I/O connector cable (6)
Page 86: Power Cords
Slovenian (234) 39M7029 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 87 IBM power cords for a specific country or region are usually available only in that country or region. IBM power cord part number Used in these countries and regions 39M5206 China 39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea...
Page 88: Product Recovery Cds
Korean, Windows XPP 32 bit (KR) 40K2314 Chinese, Windows XPP 32 bit (CS) 40K2315 Chinese, Hong Kong, Windows XPP 32 bit (HK) 40K2316 Chinese, TrationalWindows XPP (V models) 40K2317 IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 89: Chapter 4. Removing And Replacing Computer Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You can install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designed for your computer.
Page 90: System Reliability Guidelines
Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 91: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
Page 92: Installing The Side Cover
6. Turn on the attached devices; then, turn on the computer. Attention: For proper cooling and airflow, install the cover before turning on the computer. Operating the computer with the cover removed might damage computer components. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 93: Removing The Bezel
Removing the bezel When working with some devices, such as additional optical drives, you must first remove the bezel to access the device. To remove the bezel, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73.
Page 94: Installing The Bezel
3. Install the side cover (see “Installing the side cover” on page 76. 4. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the computer. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 95: Removing The Front Adapter-Retention Bracket
Removing the front adapter-retention bracket To remove the front adapter-retention bracket, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the computer and all attached devices; then, disconnect all external cables and power cords.
Page 96: Installing The Front Adapter-Retention Bracket
8. Install the side cover (see “Installing the side cover” on page 76). 9. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 97: Removing The Microprocessor Fan Assembly
Removing the microprocessor fan assembly The microprocessor fan assembly consists of two parts; the fan housing, which is mounted to the front of the computer chassis and contains the fan, and the air baffle, which directs the airflow to the microprocessor. If a procedure requires the removal of the air baffle only, complete steps 1 through 6 of the following procedure.
Page 98 12. If you are instructed to return the microprocessor fan assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 99: Installing The Microprocessor Fan Assembly
Installing the microprocessor fan assembly To install the microprocessor fan assembly, complete the following steps: 1. Reinstall the internal speaker if it was removed. 2. Engage the lower retention tabs of the fan housing with openings in the chassis and tilt the housing toward the front of the computer. 3.
Page 100 9. Install the side cover (see “Installing the side cover” on page 76). 10. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 101: Removing An Adapter
Removing an adapter Note: This section describes the removal of adapters in PCI slots 1 through 4 on the system board. See “Removing a mini-PCI adapter” on page 106 for information about removing a mini-PCI adapter from the mini-PCI connector on the system board.
Page 102 11. If the adapter is not being replaced, install an expansion-slot cover in the expansion-slot opening. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 103: Installing An Adapter
For information about the types of adapters that your computer supports and other information that you might consider when installing an adapter, see the User’s Guide on the IBM IntelliStation Documentation CD. See “System-board option connectors” on page 6 for an illustration of the adapter slot locations.
Page 104 10. Install the side cover (see “Installing the side cover” on page 76). 11. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 105: Removing A Dimm
Removing a DIMM To remove a DIMM, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the computer and all attached devices; then, disconnect all external cables and power cords.
Page 106: Installing A Dimm
DIMM is firmly seated in the connector. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly installed. Open the retaining clips, remove the DIMM, and reinsert it. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 107 DIMM Retaining clip Figure 25. Installing a DIMM 5. Reinstall the drive cage if it was removed (see Figure 26). a. Place the drive cage into position and slide it forward to engage the upper clips. b. Tighten the thumbscrew at the rear of the drive cage. c.
Page 108: Removing The Battery
(see Figure 27). The battery pops up when released. b. Use your thumb and index finger to lift the battery from the socket. Figure 27. Removing the battery IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 109: Installing The Battery
To avoid possible danger, read and follow the following safety statement. Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 110: Removing The Internal Speaker
8. Install the side cover (see “Installing the side cover” on page 76). 9. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 111: Removing And Replacing Tier 2 Crus
Removing and replacing Tier 2 CRUs You can install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your computer. The illustrations in this document might differ slightly from your hardware.
Page 112 7. If you are instructed to return the hard disk drive bracket, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 113: Installing The Hard Disk Drive Bracket
Installing the hard disk drive bracket To install the hard disk drive bracket, complete the following steps: 1. Place the top edge of the hard disk drive bracket into place on the chassis; then, rotate the tray downward until it engages in the chassis (see Figure 30). Screws Alignment tabs Figure 30.
Page 114: Removing And Installing Internal Drives
7. Release the drive from the bay by pressing the blue release button on the side of the drive; then, pull the drive out of the computer (seeFigure 32 on page 99). IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 115 Release buttons Drive retainer clip Figure 32. Removing a drive from bay 1 or 2 8. Remove the blue drive retainer clip from the side of the drive and install it on the replacement drive. 9. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 116 5. Install the blue drive retainer clip into the screw holes on the side of the drive or conversion kit (with the blue side of the clip facing outward) (see Figure 33 on page 101). IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 117 Release buttons Drive retainer clip Figure 33. Installing a drive in bay 1 or 2 6. Push the drive into the front of the bay until it clicks into place. 7. Reconnect the cables to the drive. Note: Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor.
Page 118 SCSI device, make sure that you select the SCSI ID for that device. v You have removed the drive tray or blue drive retainer clip from the old drive, and have it available for installation on the new drive. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 119 2. Touch the static-protective package containing the new drive to any unpainted metal surface on the computer; then, remove the drive from the package and place it on a static-protective surface. 3. Follow the instructions that come with the drive to set jumpers, switches, or SCSI ID, if any.
Page 120 7. If you are replacing the hard disk drive with a new drive, remove the two shoulder screws, one on each side, at the front of the drive and store them for reuse (see Figure 37 on page 105). IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 121 Shoulder screws Figure 37. Bay 5 hard disk drive shoulder screws 8. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a drive in bay 5 To install a drive in bay 5, complete the following steps: 1.
Page 122: Removing A Mini-Pci Adapter
SCSI card, gently pull them out of the SCSI card and push them back into their apertures on the system board (see Figure 39). Plastic standoff Figure 39. Removing the mini-PCI adapter IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 123: Installing A Mini-Pci Adapter
Note: You can also gently pinch the top of each standoff using needle-nose pliers and then pull the mini-PCI adapter away. 8. Carefully pull the mini-PCI adapter toward the front of the computer to remove it from the mini-PCI connector on the system board. 9.
Page 124: Removing The Power Switch/Led Assembly
9. From the front of the computer, press up and inward on the two retaining tabs that secure the bottom of the power switch/LED assembly to the chassis (see Figure 41). Retaining tabs Figure 41. Removing the power switch/LED assembly IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 125: Installing The Power Switch/Led Assembly
10. Disengage the upper retaining tabs from the chassis; then, carefully lift the power switch/LED assembly and cables out of the computer. 11. If you are instructed to return the power switch/LED assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 126: Removing And Replacing Frus
8. Disconnect the power switch/LED assembly cable from the back of the I/O card. 9. Remove the I/O panel screw on the front of the computer (see Figure 43). Figure 43. Removing the front I/O panel IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 127: Installing The Front I/O Panel
10. Slide the I/O panel toward the right side of the computer (up, if the computer is on its side) to disengage it from the computer front panel; then, carefully pull the I/O panel, card, and cables out of the opening in the front panel. 11.
Page 128: Removing The Microprocessor And Heat Sink
Important: Be careful when handling the microprocessor and heat sink. If the microprocessor and heat sink will be reused, do not contaminate the thermal material between them. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 129 b. Tip the top of the heat sink up (away from the system board) while sliding it away from the lower flange of the retention module; then, remove it from the computer. After removal, place the heat sink on its side on a clean, flat surface.
Page 130 12. If you are instructed to return the microprocessor and heat sink, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 131: Installing The Microprocessor And Heat Sink
Installing the microprocessor and heat sink To install the microprocessor and heat sink, complete the following steps: 1. Make sure that the microprocessor socket lever and cover are in the fully open position. Attention: Use the vacuum tool provided with the replacement part to install the microprocessor.
Page 132 3. Close the microprocessor socket cover; then, close the microprocessor socket lever and lock it securely in place (seeFigure 50). Socket cover Lever Figure 50. Closing the microprocessor socket IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 133 4. Install the heat sink (see Figure 51): Orientation Retention lever Figure 51. Installing the heat sink a. Make sure that the heat-sink retention lever is in the fully open position. Important: Be careful when handling the microprocessor and heat sink. Do not contaminate the thermal material between them.
Page 134: Removing The Power Supply
5. Disconnect the cables from the power supply to the system board and all internal components. 6. Remove the power-supply retaining screws from the rear of the computer (see Figure 52 on page 119). IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 135 Figure 52. Removing the power supply 7. Press in on the power-supply retaining tab and slide the power supply toward the front of the computer until it clears the mounting bracket. 8. Carefully lift the power supply out of the computer. 9.
Page 136: Installing The Power Supply
5. Install the side cover (see “Installing the side cover” on page 76). 6. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 137: Removing The System Board
Removing the system board To remove the system board, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the computer and all attached devices; then, disconnect all external cables and power cords.
Page 138 15. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 139: Installing The System Board
Installing the system board To install the system board, complete the following steps: 1. Position the system board so that it is aligned with the slots in the computer chassis; then, slide the system board toward the rear of the computer until it locks securely into place.
Page 140 IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 141: Chapter 5. Configuration Information And Instructions
Updating the firmware The firmware for the computer is periodically updated and is available for download on the Web. Go to http://www.ibm.com/support/ to get the latest level of firmware, such as BIOS code, vital product data (VPD) code, and device drivers.
Page 142: Starting The Configuration/Setup Utility Program
Change the startup sequence v Enable USB keyboard and mouse support v Resolve configuration conflicts v Set the date and time v Set an administrator password IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 143: Using The Boot Menu Program
To start the Configuration/Setup Utility program, complete the following steps: 1. Turn on the computer and watch the monitor screen. If the computer is already on when you start this procedure, you must shut down the operating system, turn off the computer, wait a few seconds until all in-use LEDs are turned off, and restart the computer.
Page 144: Using The Adaptec Hostraid Configuration Programs
2. For SAS and Ultra320 SCSI models, SATA HostRAID must be set to disabled. Use the Adaptec RAID Configuration Utility programs and SCSISelect Utility (also referred as IBM ServeRAID-8e), to add RAID level-0 and level-1 functionality to the integrated SATA controller and the integrated SCSI controller. RAID level-0 is striping where the drives are seen as a single volume, and increases performances.
Page 145 See the documentation on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD for additional information about using the Array Configuration Utility program to create, configure, and manage arrays.
Page 146 Adaptec RAID Configuration Utility programs, see the documentation on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD. If this CD does not come with the computer, you can download it from http://www.ibm.com/support/. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 147 The SAS HostRAID feature comes disabled by default. You must enable it and install the device drivers before you can use it. The SAS HostRAID feature configuration utilities, devices drivers, and information are available on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD.
Page 148: Using Serveraid Manager
ServeRAID Manager in Startable CD mode. To run the ServeRAID Manager program in Startable-CD mode, turn on the computer; then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If the ServeRAID Manager program detects an unconfigured controller and ready drives, the program automatically starts the Configuration wizard.
Page 149: Configuring The Broadcom Netxtreme Gigabit Ethernet Controller
You do not have to set any jumpers or configure the controller. However, you must install a device driver to enable the operating system to address the controller. For device drivers and information about configuring the Gigabit Ethernet controller, see http://www.ibm.com/support/. Chapter 5. Configuration information and instructions...
Page 150: Starting The Scsiselect Utility Program (Some Models)
5. Use the arrow keys to make the selection, and press Enter. 6. Follow the instructions on the screen to change the settings of the selected items, and press Enter. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 151: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 152: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM Eserver and IntelliStation systems, optional devices, services, and support. The ® ® address for IBM xSeries and BladeCenter information is http://www.ibm.com/...
Page 153: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 154: Trademarks
Other company, product, or service names may be trademarks or service marks of others. Important notes Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 155: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 156: Battery Return Program
United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
Page 157: Monitor
For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.
Page 158: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 159: European Union Emc Directive Conformance Statement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
Page 160: Power Cords
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 161 IBM power cord part number Used in these countries and regions 14F0033 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
Page 162 IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 163: Index
Enhanced Diagnostics CD 48 using 127 Broadcom NetXtreme Gigabit Ethernet Boot Agent enabling 127 general 125 data rate, Ethernet controller 133 Device Drivers and IBM Diagnostics CD 54 device drivers, recovering 54 diagnostic cables CD, creating 48 internal connector 7...
Page 164 94 intermittent problems 30 internal connectors 7 internal drives connectors 7 removing and installing 98 fan assembly, microprocessor installing 83 removing 81 FCC Class A notice 142 IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 165 parts (continued) replaceable components 66 jumper parts listing 65 blocks, location 9 password, lost or forgotten 62 boot-block recovery 55 PC-Doctor for Windows 52 PCI expansion slots 3 pointing device problems 30 POST keyboard problems 30 error codes 18 error log 17 POST (ISPR) error procedures 57 POST (power-on self-test), about 11 LEDs...
Page 166 74 status LEDs 4 system board internal connectors 7 jumper blocks 9 LEDs 8 option connectors 6 removing 121 system event/error log 17 system reliability guidelines 74 IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide...
Page 168 Part Number: 31R1998 Printed in USA (1P) P/N: 31R1998...

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Intellistation m pro 9236

IBM IntelliStation M Pro 6218 Problem Determination And Service Manual

Safety

Chapter 1. Introduction

Chapter 2. Diagnostics

Chapter 3. Parts Listing

Chapter 4. Removing and Replacing Computer Components

Chapter 5. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Index

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