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Dell Latitude 5424 Rugged Owner's Manual
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Dell Latitude 5424 Rugged Owner's Manual

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Dell Latitude 5424 Rugged
Owner's Manual
Regulatory Model: P85G
Regulatory Type: P85G001

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Summary of Contents for Dell Latitude 5424 Rugged

  • Page 1 Dell Latitude 5424 Rugged Owner's Manual Regulatory Model: P85G Regulatory Type: P85G001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Welcome - Getting Started..........................9 Product overview................................9 System information................................9 Product Comparison..............................9 Technical specifications.............................. 11 2 Chassis Overview............................22 Front View..................................23 Left Side View.................................. 23 Right Side View................................24 Bottom View..................................25 Top view.................................... 26 Back View..................................27 3 Technology and components........................28 Using your computer...............................
  • Page 4 DVDRW..................................52 Blue Ray..................................53 Media Card Readers................................ 55 UEFI BIOS..................................55 Important InformationPortables Technology Dell Command Configure toolkit..........55 Systems management - From on-premises to the cloud ..................56 Out-of-Band Systems Management- Intel vPro and Intel Standard Manageability...........57 Trusted Platform Module..............................57 Fingerprint Reader................................
  • Page 5 Turning off your computer — Windows 7......................86 4 Removing and installing components......................87 Safety instructions................................87 Before working inside your computer........................87 Safety Precautions..............................88 After working inside your computer........................94 Recommended tools................................94 Screw List..................................94 Stylus ....................................96 Removing the stylus..............................96 Installing the stylus..............................97 SIM card....................................98 Removing the SIM card............................
  • Page 6 Installing the WLAN card............................119 WWAN card..................................120 Removing the WWAN card............................. 120 Installing the WWAN card............................120 Global Positioning System (GPS)..........................121 Removing the GPS module............................121 Installing the GPS module............................123 Coin-cell battery................................124 Removing the Coin cell............................124 Installing the Coin cell.............................. 125 PCIe Heatsink Fan Assembly............................
  • Page 7 Updating the BIOS in Windows ............................191 Updating BIOS on systems with BitLocker enabled.....................192 Updating your system BIOS using a USB flash drive...................192 Updating the Dell BIOS in Linux and Ubuntu environments................192 System and setup password............................193 Assigning a system setup password........................193 Deleting or changing an existing system setup password...................193...
  • Page 8 Diagnostic LED................................205 Wi-Fi power cycle................................206 BIOS recovery................................206 Rollback BIOS feature............................. 206 BIOS recovery using hard drive..........................207 BIOS recovery using USB key..........................207 Self-Heal..................................208 Course Introduction..............................208 Self-Heal Instruction..............................208 Supported Latitude Models............................208 7 Getting help..............................210 Contacting Dell................................210 Contents...

  • Page 9: Welcome - Getting Started

    Product overview The new Dell Latiude 5424 Rugged is next in line to the generation of Rugged Latitude 5000 series. This series delivers the highest levels of performance, newest technologies, high levels of configurability, and premium industrial design to professionals that run industry-specific applications as part of their daily field activities.
  • Page 10 Latitude 5414 Latiude 5424 Rugged Memory DDR4 2133 MHz; 2 SoDIMM slots • DDR4 2133 MHz; 2 SoDIMM slots supporting up to 32 GB supporting up to 32 GB (SkyLake U) • DDR4 2400 MHz; 2 SoDIMM slots supporting up to 32 GB (KabyLake U) Storage •...

  • Page 11: Technical Specifications

    • Windows 10 Pro 64 bit • Windows 10 Home 64 bit • Windows 10 Enterprise (64 bit) ┼ • Windows 7 via Dell CFI BIOS UEFI BIOS UEFI BIOS AC adapter • 65 W adapter, 7.4 mm barrel •...
  • Page 12 Base Table 3. Base configurations Base • Intel Dual-Core i3-7130U Kaby Lake processor, Intel HD 620 UMA graphics, TPM • Intel Quad-Core i5-8350U Kaby Lake processor, Intel UHD 620 UMA graphics, TPM, vPro • Intel Quad-Core i5-8350U Kaby Lake processor, AMD Radeon 540(2GB/64-Bit) discrete graphics, TPM, vPro •...
  • Page 13 Memory configuration • 32 GB - 2 x 16 GB DDR4 SDRAM (Non-ECC memory only) Type Speed • 2400 MHz (Kaby Lake processor) • 2133 MHz (Sky Lake procesor) System board connectors Table 6. Internal M.2 System board connectors Sockets Options M.2 (Socket 1, Key A) Wireless Local Area Network (WLAN) / Wireless Gigabit Alliance...
  • Page 14 Docking port • USB Type-C Monitor Stand/Dock • Latitude USB Type-C Dock • Dell Rugged Family Pogo Dock (backward compatible with Gen Audio • Universal audio jack (Global Headset Jack + mic phone in + line in support) • No / Noise reduction dual array microphones Video •...
  • Page 15 Audio Table 10. Audio specifications ALC3254 Controller Mono-channel Type Speakers Interface • Universal Stereo headset/mic combo • Rugged quality speakers • Noise reducing array microphones 2 W (RMS) Internal speaker amplifier Display Table 11. Display specifications Full HD Touch/Non-Touch Type Screen size (Diagonal) 14 inch (16:9) LCD Panel technology...
  • Page 16 Graphics Specifications Table 12. Graphics specifications Controller Type Graphics Capacity External display Maximum Dependency memory type support resolution Intel HD 620 Intel Core i3 - Integrated Shared system HDMI 2.0 4096×2304 @60 Hz Graphics 7130U memory Intel UHD 620 Intel Core i5 - Integrated Shared system HDMI 2.0...

  • Page 17: Smart Card Reader

    Intel Dual Band Wireless AC 8265 (802.11ac) 2x2 + Bluetooth • Intel Dual Band Wireless AC 8265 (802.11ac) 2x2 (No BT) • Dell Wireless 1820 - 802.11a/b/g/n/ac Dual Band (2x2) WiFi + Bluetooth 4.2 Wireless WAN(Optional) Qualcomm Snapdragon X20 Global Gigabit LTE...

  • Page 18: Power Adapter

    Touchpad Table 17. Touchpad Specifications Resolution • Horizontal: 305 • Vertical: 305 Dimensions • Width: 4.13 inch (105 mm ) • Height: 2.36 inch (60 mm) Supports four - fingers multi-touch Multi-touch Battery Table 18. Battery Specifications Type • 3-cell 51 Whr (ExpressCharge) •...
  • Page 19 • Via Dock supporting a NVDC charger architecture 100 VAC to 240 VAC Input Voltage Input current (maximum) • 90 W - 1.5 A • 130 W - 2.5 A 7.4 mm Adapter size Input frequency 50 Hz to 60 Hz Output current •...

  • Page 20: Operating System

    Operating system Table 25. Operating system Operating System Supported • Windows 10 Professional (64 bit) • Windows Enterprise (64 bit) ┼ • Windows 7 via Dell CFI ┼ NOTE: Supported on Intel Dual-Core i5-6300U SkyLake processor only. Welcome - Getting Started...
  • Page 21 Hardware and Software Security Table 26. Hardware Security Hardware Security TPM 2.0 FIPS 140-2 Certified, TCG Certified* Yes, * TCG certification (February 2018) Discrete TPM 2.0 IC ( Backward downgradable to 1.2) BIOS disable TPM (China/Russia) Optional Control Vault 2.0 Advanced Authentication with FIPS Yes, TCG Certified (February 2018) 140-2 level 3 certification (HW authentication configurations) Optional hardware authentication bundle 2:...

  • Page 22: Chassis Overview

    Chassis Overview This chapter illustrates the multiple chassis views along with the ports and connectors called out. Topics: • Front View • Left Side View • Right Side View • Bottom View • Top view • Back View Chassis Overview...

  • Page 23: Front View

    Front View Camera Shutter RGB Camera RGB Camera status LED IR Camera IR Emitter IR Camera status LED Handle Speakers LCD Latch Microphone array Battery Status LED Left Side View Chassis Overview...

  • Page 24: Right Side View

    USB 3.1 Gen 2 Type-C Port with Power Delivery(PD) ExpressCard reader/PCMCIA (optional) Smart Card Reader USB 3.1 Gen 1 Type-A Port(With PowerShare) USB 3.1 Gen 1 Type-A Port 3.5 mm Universal audio port Right Side View Secondary SSD Stylus slot Optical Drive Primary SSD SD Card Reader...

  • Page 25: Bottom View

    Bottom View Radio frequency pass-through connectors Docking port Service tag sticker Battery -1 Battery -1 Latch Battery charge indicator button Battery charge indicator LED Battery -2 Latch Battery -2 (Optional) Chassis Overview...

  • Page 26: Top View

    Top view Power button Keyboard Touch pad Fingerprint reader (optional) Chassis Overview...

  • Page 27: Back View

    WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer. The computer turns on the fan when the computer gets hot.

  • Page 28: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • Using your computer • AC-DC Adapters • Battery • Processors • Memory features • Graphics options • Corning Gorilla Glass • Pen Usage • Optical Disk Drive •...

  • Page 29: Stealth Mode

    Disabling stealth mode in the system setup (BIOS) Power off the computer. Power on the computer and at the Dell logo, tap the F2 key repeatedly to bring up the System Setup menu. Expand and open the System Configuration menu.

  • Page 30: Changing The Keyboard Backlight Color

    Customizing the backlit keyboard in System Setup (BIOS) Turn off the computer. Turn on the computer and when the Dell logo appears, press the F2 key repeatedly to bring up the System Setup menu. Under System Configuration menu, select RGB Keyboard Backlight.

  • Page 31: Enabling And Disabling The Wireless (Wifi) Feature

    To set a custom RGB value, use the input boxes on the right side of the screen. Click Apply changes and click Exit to close System Setup. Function Fn key lock features NOTE: The keyboard has Function key Fn lock capability. When activated, the secondary functions on the top row of keys become default and will not require use of the Fn key.

  • Page 32: Hot Key Definition

    Hot key definition Fn behavior: Primary behavior is media key; Secondary behavior is F1-F12 key. • Fn Lock only switches primary and secondary behavior on F1-F12. • F7 is stealth –unique for rugged and semi rugged platforms. It turns off LCD, all wireless, all alerts, indicator lights, sound, fan, etc Table 28.

  • Page 33: Ac-Dc Adapters

    Hot keys Function Description Fn+F9 Search Mimics the Windows key + F keystroke to open Windows Search dialog box. Determines the Keyboard Fn+F10 KB Illumination/Backlight Illumination/Backlight brightness level. The hot key cycles through the following brightness states when pressed: Disabled, Dim, Bright. For more detail, see Keyboard Illumination/Backlight section.
  • Page 34 At the first text on the screen or when the Dell logo appears, tap <F2> until the message Entering Setup appears. Under General > Battery Information, you will see AC Adapter listed. The status shows the wattage of the AC adapter connected. Any errors detected with the AC adapter or the DC-In connector will be displayed here.

  • Page 35: Led And Cable

    LED and Cable Table 29. Adapter Features Features Body shape creates a smooth base for cable wrapping. Cable lock on cord for securing cable wrap. 90° strain relief directs the cable out the side of the adapter. Adapter LED is implemented in two spots on opposite sides of the plug head. The LED illumination will be white. Technology and components...

  • Page 36: Battery

    3-cell 51 Whr (Long-Life Cycle, includes 3 year limited warranty) The battery is located on the rear of the system and is hot swap capable. This design is unlike any other Dell predecessors laptops, where system needs to be powered off when the battery is removed, without the need to remove the bottom cover.
  • Page 37 The Skylake also includes Core i7, i5, i3, Pentium and Celeron processors. Skylake vs Broadwell roadmap The following illustration is a roadmap comparison between the Skylake processor vs the Broadwell processor: Figure 2. Skylake vs Broadwell roadmap Processor performance features The following table illustrates the performance available on each Skylake suffix.
  • Page 38 Feature Feature description SKL-Y SKL-U SKL-H Display 3 Independent Display Support HDMI 2.0 Display @60Hz 3840x2160 3840x2160 3840x2160 DP/eDP Display @60Hz 3840x2160 4096x2304 4096x2304 eDP 1.3, support for MPO, NV12 Media Intel Built-In Visuals Compute OpenCL 2.0 Platform 14nm process Hardware 16PCIe Graphic lanes (configurable as 1x16 or...

  • Page 39: Kaby Lake - 7Th And 8Th Generation Intel Core Processors

    General comparison with Broadwell processor Figure 3. Comparison with Broadwell processor Kaby Lake — 7th and 8th Generation Intel Core processors The 7th and 8th Gen Intel Core processor (Kaby Lake) family is the successor of Sky Lake R. It's main features include: •...

  • Page 40: Ddr4

    DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.

  • Page 41: Graphics Options

    Figure 6. Curved edge Memory Errors Memory errors on the system display the new 2 - Amber, 3 - White failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as in some portable systems.
  • Page 42 Intel HD Graphics Integrated Intel HD graphics 620 This system can be configured with either of the following UMA graphic options or combined with any of the AMD discrete graphics options. Table 33. Intel HD graphics 620 specification Integrated Graphics Controller Intel HD Graphics 620 Bus Type Internal PCIe...
  • Page 43 Integrated Graphics Controller Intel UHD Graphics 620 (8th Generation Intel Core) Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution Operating Systems Graphics/ Video API Support DirectX 11 (Windows 7/8.1), DirectX 12 (Windows 10), OpenGL 4.3 System ports: Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog and/or digital) •...

  • Page 44: Power Consumption

    Integrated Graphics Controller Intel UHD Graphics 620 (8th Generation Intel Core) Numbers of Displays Supported • System Ports - 3 displays max with LCD plus 1 display max on each output (HDMI, VGA (14 inches/15 inches) • Docked - 3 displays max (combo of LCD, VGA, DP, HDMI) Intel HD Graphics 520 The Intel HD Graphics 520 (GT2) is an integrated graphics unit, which can be found in various ULV (Ultra Low Voltage) processors of the Skylake generation.
  • Page 45 Specification Intel HD Graphics 520 Core Speed 300 — 1050 (Boost) MHz Memory Type DDR3/DDR4 Memory Bus Width 64/128 bit Shared Memory Technology 14 nm Features QuickSync DirectX DirectX 12 (FL 12_1) Max. Displays Supported Up to 3 DP 1.2/eDP 1.3 max. resolution 3840 x 2160 @ 60 Hz HDMI max.

  • Page 46: Amd Radeon 540 Graphics

    Key Specifications The following table contains the key specifications of the Intel HD Graphics 620: Table 37. Key specifications Specification Intel HD/UHD Graphics 620 Codename Skylake GT2 Architecture Intel Gen 6 (Skylake) Pipelines 24 — unified Core Speed 300 — 1050 (Boost) MHz Memory Type DDR3/DDR4 Memory Bus Width...

  • Page 47: Amd Radeon Rx 540 Graphics

    Graphics Controller AMD Radeon 540 Graphics Numbers of Display Support Up to five displays operating at 4096 x 2160 @60 Hz AMD Radeon RX 540 Graphics Table 39. Radeon RX 540 graphics specifications Graphics Controller AMD Radeon RX 540 Graphics Graphics memory 4 GB GDDR5 Bus type...
  • Page 48 Applications • Ideal protective cover for electronic displays in: – Smartphones – Laptop and tablet computer screens – Wearable devices • Touchscreen devices • Optical components • High strength glass articles Dimensions Thickness: 0.7 mm Viscosity Table 40. Viscosity Parameters Vectors Softening Point (10 poises)
  • Page 49 Specifications subject to change Optical Table 42. Optical Refractive Index (590 nm) Core glass** 1.50 Compression layer 1.51 Photo-elastic constant 30.3 nm/cm/MPa ** Core index is used for FSM-based measurements since it is unaffected by ion-exchange conditions. Chemical Durability Durability is measured via weight loss per surface area after immersion in the solvents shown below. Values are highly dependent upon actual testing conditions.

  • Page 50: Pen Usage

    Putting Corning Gorilla Glass 5 to the test. • Greater damage resistance (upto 1.8X) with deep abrasion. • Faster chemical strengthening with high Compressive Stress and deeper depth of compression – Shallower check depth with higher abrasions levels • Enables thickness reduction Pen Usage Your computer uses several input devices.

  • Page 51: Pen Flicks

    You can move the Input Panel tab by dragging it up or down along the edge of the screen. Then, when you tap it, the Input Panel opens at the same horizontal location on the screen that the tab appears. Pen Flicks Pen flicks enable you to use the pen to perform actions that normally require a keyboard, such as pressing <Page Up>...

  • Page 52: Optical Disk Drive

    Optical Disk Drive DVDRW DVDRW is a physical format for re-writable DVDs and can hold up to 4.7 GB. DVD+RW was created by the DVD+RW Alliance, an industry consortium of drive and disc manufacturers. Additionally, DVD+RW supports a method of writing called "lossless linking", which makes it suitable for random access and improves compatibility with DVD players.

  • Page 53: Blue Ray

    DVDRW Drive There is a new drive offering from Dell for these systems that allows users to read and write DVDs and CDs. The drive is a tray-loading drive that fits into the media bay. It uses a SATA interface.

  • Page 54: Hardware Requirements

    Hardware Requirements For Blu-ray to work properly, both software and hardware must meet several requirements. A description of these requirements is below. A Dell™ Blu-ray Disc system cannot be purchased without these requirements. Table 47. System Requirements Requirement Device/Specification Desktops Notebooks Intel®...

  • Page 55: Media Card Readers

    Assembler was used if functions or applications had to be coded for the BIOS while a higher level language code will be used to program the UEFI. Dell UEFI BIOS implementation will supersede the existing two different sets of BIOS in the portables and desktop products into one single UEFI BIOS moving forward.

  • Page 56: Systems Management - From On-Premises To The Cloud

    OS-consumable state. Dell Command l Configure is a graphical user interface (GUI) admin tool for configuring and deploying hardware settings in a pre-OS or post-OS environment, and it operates seamlessly with SCCM and Airwatch and can be self-integrated into LANDesk and KACE. Simply, this is all about the BIOS.

  • Page 57: Out-Of-Band Systems Management- Intel Vpro And Intel Standard Manageability

    A unique and new Dell Remote Provisioning feature for Intel vPro quickly activates vPro capabilities on a PC, reducing vPro set-up time from months to less than an hour. The Dell Remote Provisioning feature for Intel vPro is available as a part of the module: Dell Command |...

  • Page 58: Dell Controlvault Software

    Dell ControlVault Software The software package for the fingerprint reader is ControlVault by Dell. It provides the following functionality to the fingerprint reader: • Uses the fingerprint reader for Windows® logon and system start-up password authentication • Registers websites and Windows applications for password replacement •...

  • Page 59: Speed

    Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full- Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility.

  • Page 60: Compatibility

    • USB 3.0/USB 3.1 Gen 1 RAIDs • Optical Media Drives • Multimedia Devices • Networking • USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.

  • Page 61: Alternate Mode

    Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using “alternate modes,” which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port USB Power Delivery The USB PD specification is also closely intertwined with USB Type-C.

  • Page 62: Security And Manageability

    • Loopback modes for diagnostics • Advanced digital baseline wander correction • Automatic MDI/MDIX crossover at all speeds of operation • Automatic polarity correction • MDC/MDIO management interface • Flexible filters in PHY to reduce integrated LAN controller power • Smart speed operation for automatic speed reduction on faulty cable plants •...

  • Page 63: Hdmi 2.0

    • Reduced BOM cost by sharing SPI flash with PCH HDMI 2.0 This topic explains the HDMI 2.0 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV).

  • Page 64: Software And Troubleshooting

    • Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound • HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables currently used in A/V systems • HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality Software and Troubleshooting Chipsets...
  • Page 65 After installation Downloading the chipset driver Turn on the computer. Go to Dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 66: Processor

    Click Download File to download the latest version of the chipset driver for your computer. After the download is complete, navigate to the folder where you saved the driver file. Double-click the chipset driver file icon and follow the instructions on the screen. Processor Identifying processors in Windows 10 Tap Search the Web and Windows.

  • Page 67: Verifying System Memory

    Verifying the processor usage in Resource Monitor Press and hold the taskbar. Select Start Task Manager. The Windows Task Manager window is displayed. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. Click Open Resource Monitor. Verifying system memory Windows 10 Tap the Windows button and select All Settings...

  • Page 68: Display

    The memory information is displayed on the right pane. Testing memory using ePSA Turn on or restart your system. Perform one of the following actions after the Dell logo is displayed: • With keyboard — Press F12. The PreBoot System Assessment (PSA) starts on your system.
  • Page 69 Figure 7. Display adapters Downloading drivers Turn on the laptop. Go to Dell.com/support. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.

  • Page 70: Connecting To External Display Devices

    Connecting to external display devices Follow these steps to connect your laptop to an external display device: Ensure that the external display device is turned on and plug the external display device cable into a video port on your laptop. Press the Windows logo+P key.

  • Page 71: Touchscreen Calibration

    Using touch screen in Windows 8/ Windows 10 Follow these steps to enable or disable the touch screen: Go to the Charms Bar and tap All Settings Tap Control Panel. Tap Pen and Input Devices in the Control Panel. Tap the Touch tab. Select Use your finger as an input device to enable the touch screen.

  • Page 72: Troubleshooting Touchpad

    Enable the touch pad in the driver settings - Using the external mouse (or key strokes if no mouse is available), go into the Dell Touchpad Properties. Go to the Device Select section and enable the touch pad. If already enabled, get the latest driver from Dell support site.

  • Page 73: Troubleshooting Your Pen

    ResourceDVD or from dell.com/support. If the audio is installed correctly in Windows but there still is no sound, run Dell Diagnostics on the audio controller. If these fail or no sound is heard, then replace the system board. If audio does play during this test, then the problem is most likely software related.

  • Page 74: Camera Features

    If this issue is happening only on external speakers and the previous steps did not help, then examine the audio connector for damage. Test the system with Dell Diagnostics. If the problem persists there, then the audio connector needs to be replaced.
  • Page 75 Identifying the camera in Device Manager on Windows 7 Click Start > Control Panel > Device Manager. Expand Imaging devices. Starting the camera To start the camera, open an application that uses the camera. For instance, if you tap the Skype software that is shipped with the laptop, the camera turns on.

  • Page 76: Hard Drive Options

    Hard drive options This laptop supports M.2 SATA drives. Identifying the hard drive in Windows 10 Tap or click All Settings on the Windows 10 Charms Bar. Tap or click Control Panel, select Device Manager , and expand Disk drives. The hard drive is listed under Disk drives.

  • Page 77: Intel Rapid Storage Technology

    Identifying the hard drive in the BIOS Turn on or restart your system. When the Dell logo appears, perform the following action to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
  • Page 78 Please remember to check on the "Install Intel® Control Center" otherwise the user graphical interface RAID management software would not be install. Click 'Next' to continue the installation. Once the installation completes, user will get the "Intel Rapid Storage Technology" icon on the Windows task bar: Create a RAID Array Double-click "Intel Rapid Storage Technology"...
  • Page 79 In "Select Volume Type", click "Real-time data protection (RAID 1)". Click "Next". In "Configure Volume", you need to key-in the Volume Name with 1-16 letters, select the RAID disks, and then specify the volume size. Click "Next" In "Confirm Volume Creation", you may review the selected configuration. Then click "Create Volume". Technology and components...
  • Page 80 The volume is created successfully. But you still need to partition your new volume by using Windows Desk Management before adding any data. Click "OK". You will see the current status. In Windows Desk Management, you need to initialize a disk before Logical Disk Management can access it. Click "OK". Technology and components...
  • Page 81 Right-click on Disk 0, click "New Simple Volume". Then follow the instructions on the New Simple Volume Wizard. Finally you can start to use RAID 1 function. Technology and components...

  • Page 82: Dell Command Configure

    Dell Command Configure Dell Command | Configure (Command | Configure) is a packaged software offering that provides configuration capability to business client platforms. This product consists of a Command Line Interface (CLI) and Graphical User Interface (GUI) to configure various BIOS features.
  • Page 83 Dell Precision Workstation Mobile • Dell Precision Workstation NOTE: Dell Command | Configure will not be pre-loaded for the customer upon purchase. Customers will be able to download the software from the Dell support website. Command | Configure Graphical User Interface ™...
  • Page 84 The Command | Configure GUI is supported only on systems running the Microsoft ® Windows operating system. To launch the GUI, click Start > All Programs > Dell > Command Configure > Configuration Wizard or double-click the Dell Configuration Wizard on the desktop. The screen below appears: Technology and components...

  • Page 85: Command Line Interface

    Run the Command | Configure commands. Bootable Image To run Command | Configure commands: Copy Dell Command | Configure with the International Organization for Standardization (ISO) image to a Compact disc (CD). For more information, see Dell Command | Configure Installation Guide available at https://Dell.com/Command Boot the system that you want to configure from the CD.

  • Page 86: Intel Hd Graphics Drivers

    Navigate to the Command Configure\x86 or Command Configure\x86_64 directory. Run the Command | Configure commands. Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop. Table 53. Intel HD Graphics drivers Before installation After installation Turning off your computer Turning off your —...

  • Page 87: Removing And Installing Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 88: Safety Precautions

    Standby Power Dell products with standby power must be completely unplugged before the case is opened. Systems that incorporate standby power are essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN), suspended into a sleep mode, and have other advanced power management features.
  • Page 89 Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in earlier Dell products. For this reason some previously approved methods of handling parts are no longer applicable.
  • Page 90 Figure 10. Chassis "Bare Metal" Grounding (Unacceptable) • Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads. • When handling static-sensitive components, grasp them by the sides, not the top. Avoid touching pins and circuit boards. •...
  • Page 91 Figure 12. Anti-Static Mat The wrist strap and bonding wire can be either directly connected between your wrist and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding.
  • Page 92 Figure 13. Wrist Strap Tester Insulator Elements It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are insulators and often highly charged. Table 55. Placement of Insulator Elements Unacceptable — DIMM lying on an insulator part (plastic heat Acceptable —...
  • Page 93 Figure 14. ESD Packaging Transporting Sensitive Components When transporting ESD-sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. ESD Protection Summary It is strongly suggested that all field service engineers use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products.

  • Page 94: After Working Inside Your Computer

    The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Screw List The following table shows the screw list and the images for Latitude 5424 Rugged , for different components and locations. Table 56. Screw Size List...
  • Page 95 Component Quantity Screw type Image • Thermal Pipe M2.0*2.5 • Power FPC • Door Hinges • Stylus Holder • LED FPC • Smart Card M2.0*3.0 • Camera bracket • Left Daughterboard • eDP bracket and M.2 cards • Mic daughterboard •...

  • Page 96: Stylus

    Component Quantity Screw type Image M2.5*6.0 • LCD Bezel • Hinge covers • Battery Bay • Bottom Chassis Cover • DP/Fischer Bracket LCD Hinges M3.0*7.0 Handle M3.5*7.0 Cap Screws 4(2 for Serial Port on System board and 2 optioned with VGA or Serial Port on the Rear I/O Space) Stylus...

  • Page 97: Installing The Stylus

    Installing the stylus Insert the stylus in the slot. Close the I/O door [1] and press the door until it latches [2]. Removing and installing components...

  • Page 98: Sim Card

    SIM card Removing the SIM card Remove the SIM card out of the slot on the system board. Close the right I/O door. Removing and installing components...

  • Page 99: Installing The Sim Card

    Follow the procedure in After working inside your computer. Installing the SIM card Follow the procedure in Before working inside your computer. Open the right I/O door. Insert the SIM card into the slot on the system board. Memory card Installing the memory card Open the right I/O door.

  • Page 100: Removing The Memory Card

    Removing the memory card Remove the memory card from the slot on the system board. Close the right I/O door. Removing and installing components...

  • Page 101: Handle

    Handle Removing the Handle Follow the procedure in Before working inside your computer. Remove the two M3.5*7 screws [1] that secures the handle to the computer. Separate the handle from the computer [2]. Installing the Handle Install the handle on the computer [1]. Tighten the two M3.5*7 screws [2] securing the handle to the computer.

  • Page 102: Latch Doors

    Follow the procedure in After working inside your computer. Latch Doors Removing the latch doors Follow the procedure in Before working inside your computer. Open the door. Remove the screws [1] securing door hinges to the computer and lift the I/O door [2] away from the computer. Removing and installing components...

  • Page 103: Installing The Latch Doors

    Installing the latch doors Install the door on the computer [1]. Install the screws securing door hinges to the computer [2]. Lock the door. Follow the procedure in After working inside your computer. NOTE: Depending on its location each door may have one, two, or three screws. Table 57.

  • Page 104: Battery

    Battery Removing the Battery Follow the procedure in Before working inside your computer. Unlock the battery [1] and slide the latch along the groove to disengage locking mechanism. Pry on the recess point [2] and slide the battery forward [3] to remove it from the computer. Installing the Batteries Slide in the battery in battery bay to align the battery contacts[1], with one on the computer.

  • Page 105: Bottom Chassis Cover

    Follow the procedure in After working inside your computer. NOTE: This laptop can accommodate two hot-swap capable batteries(primary and optional), both the batteries follows the same installation and removal procedure. Bottom Chassis Cover Removing the Bottom Chassis Cover Follow the procedure in Before working inside your computer.
  • Page 106 Remove the 19 'M2.5*5' screws on the bottom chassis cover [1], two 'M2.5*6' screws [2] in the rear I/O space. Remove the bottom chassis cover [3] from the computer. Removing and installing components...

  • Page 107: Installing The Bottom Chassis Cover

    Installing the Bottom Chassis Cover Install the bottom chassis cover over the bottom base [1] of the computer. Install the two 'M2.5*6' screws [2] in the rear I/O space and 19 'M2.5*5' screws [3] on the bottom chassis cover. Close the left, right, and rear I/O doors. Removing and installing components...

  • Page 108: Keyboard

    Follow the procedure in After working inside your computer. Keyboard Removing the Keyboard Follow the procedure in Before working inside your computer. Remove the: Batteries. Remove the six 'M2.5*5' screws on the keyboard [1] and pry at the bottom edge of the keyboard [2]. Removing and installing components...
  • Page 109 Slide the keyboard slightly [1] towards touch pad and flip it over inclined over the LCD panel [2]. Remove the four 'M2*3' screws [1] on the keyboard cover and remove it from the computer [2]. Removing and installing components...

  • Page 110: Installing The Keyboard

    Peel-off the tape on the keyboard and back-light FPC [1] and disconnect it from the system board [2]. NOTE: Tweezers might be required to access the keyboard and back-light FPC connectors on the system board. Separate the keyboard from the system [3]. Installing the Keyboard Install the keyboard [1] and connect the keyboard and back-light FPC to the system board [2].
  • Page 111 Install the keyboard cover [1] and tighten the four 'M2*3' screws [2] to secure it to the chassis. Flip the keyboard [3] over on the chassis [3]. Slide the keyboard towards LCD [1] to align it to screw holes [2]. Removing and installing components...

  • Page 112: Secondary Ssd Carrier

    Install the six 'M2.5*5' screws on the keyboard to secure it to the computer. Follow the procedure in After working inside your computer. Secondary SSD carrier Removing the Secondary SSD carrier Follow the procedure in Before working inside your computer. Open the right I/O door.

  • Page 113: Installing The Secondary Ssd Carrier

    Installing the Secondary SSD carrier Slide the secondary SSD carrier [1] in to the slot on the computer. Push the carrier in the slot until blue tab clicks and close the right I/O door [2]. Follow the procedure in After working inside your computer.

  • Page 114: Primary Ssd Carrier

    Primary SSD carrier Removing the Primary SSD carrier Follow the procedure in Before working inside your computer. CAUTION: Attempt to retrieve the primary SSD carrier from an operational computer can cause operating system crash and potential data loss. Remove the: Batteries. Release the SSD carrier by sliding the blue hard drive release latch [1] towards right.

  • Page 115: Ssd

    Install the: Batteries Follow the procedure in After working inside your computer. Removing the SSD from carrier Follow the procedure in Before working inside your computer. Remove the: Batteries. SSD(Primary or Secondary). Remove the two 'M2*5' screws [1] and flip over the SSD carrier [2]. Remove the single 'M2*5' screw [3] and separate the cover from the SSD carrier [4].

  • Page 116: Installing The Ssd In Carrier

    Installing the SSD in carrier Connect the SSD to the interposer [1], flip over [2]. Install the SSD with interposer on the SSD carrier tray preassembled with new thermal pad [3]. Install the cover [1] on the SSD carrier and install the single 'M2*5' screw [2]. Flip over the SSD carrier [3] and tighten the two 'M2*5' screws [4] securing the cover to the SSD carrier.

  • Page 117: Memory Modules

    Memory modules Removing the Memory Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover Pull the clips securing the memory module [1] until the socket disengages and remove the memory module from the memory socket [2] on the system board.

  • Page 118: Wlan Card

    Install the: Batteries Bottom Chassis Cover Follow the procedure in After working inside your computer. WLAN card Removing the WLAN card Remove the: Batteries Bottom chassis cover Remove the single 'M2*3' screw [1] and remove the metal bracket [2] on the WLAN card. Disconnect the antennae cables [3] and remove the WLAN card out from the M.2 slot [4] on the system board.

  • Page 119: Installing The Wlan Card

    Follow the procedure in After working inside your computer. Installing the WLAN card Install the WLAN card into the M.2 slot [1] on the system board and connect the antennae cables [2]. Place the metal bracket on the WLAN card [3] and secure it using the single 'M2*3' screw [4]. Removing and installing components...

  • Page 120: Wwan Card

    Install the: Batteries Bottom chassis cover Follow the procedure in After working inside your computer. WWAN card Removing the WWAN card Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover Remove the single 'M2*3' screw [1], remove the metal bracket [2] on the WWAN card. Disconnect the antennae cables and remove the WWAN card [4] out of the M.2 slot on the system board.

  • Page 121: Global Positioning System (Gps)

    Install the: Bottom chassis cover Batteries Follow the procedure in After working inside your computer. Global Positioning System (GPS) Removing the GPS module Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover Unroute the aux cables [1] for WLAN and WWAN and disconnect the antennae cable [2] on GPS module. Unroute the main antennae cables [3] and loosen the single 'M2.5*5' screw [4] to separate the RF bracket [5] from the system board.
  • Page 122 Peel off the inductive tape on the GPS FPC connector [1] and disconnect the GPS FPC connector [2] from GPS module. Remove the two 'M2.5*5' screws [3] and separate the GPS module [4] from the system board. Removing and installing components...

  • Page 123: Installing The Gps Module

    Installing the GPS module Align and place the GPS module on the system board and tighten the two 'M2.5*5' screws on GPS module [2]. Connect the GPS FPC(system board side first) [3] and secure it using a piece of tape [4]. Install the RF bracket [1] on the system board and secure it using the single 'M2.5*5' screw [2].

  • Page 124: Coin-Cell Battery

    Install the: Bottom Chassis Cover Batteries Follow the procedure in After working inside your computer. Coin-cell battery Removing the Coin cell Follow the procedure in Before working inside your computer. Remove the: Bottom chassis cover Batteries Disconnect the coin cell connector from the system board [1] and remove it from the system [2]. Removing and installing components...

  • Page 125: Installing The Coin Cell

    Installing the Coin cell Install the coin cell [1] and connect the coin cell connector to the system board [2]. Install the: Bottom chassis cover Batteries Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 126: Pcie Heatsink Fan Assembly

    PCIe Heatsink Fan Assembly Removing the PCIe Heatsink fan assembly Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover Disconnect the fan cable [1] from the system board. Remove the seven 'M2.5*5' screws [2] from the heat sink pipe and loosen the three captive screws from fan case [3]. Remove the PCIe heatsink fan assembly from the computer [4].

  • Page 127: Primary Ssd Rail

    Install the: Bottom chassis cover Batteries Follow the procedure in After working inside your computer. Primary SSD Rail Removing the Primary SSD rail Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover PCIe heatsink assembly Peel off the inductive tape on the SSD FPC connector [1] on system board and disconnect it [2].

  • Page 128: Installing The Primary Ssd Rail

    Installing the Primary SSD rail Install the primary SSD rail on the system board [1] and tighten the four 'M2*3' screws [2] securing it to the system board. Connect the SSD FPC connector [3] to the system board and secure it using a piece of tape [4]. Install the: PCIe heatsink fan assembly Bottom chassis cover...

  • Page 129: Docking Port Assembly

    Docking Port Assembly Removing the Docking port assembly Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover PCIe Heatsink assembly Peel off the tape securing the dock FPC [1] and disconnect the dock FPC [2]. Disconnect the antennae cables from RF passthrough connectors [1] and unroute the antennae cables [2] from the routing channels on the dock assembly.

  • Page 130: Installing The Docking Port Assembly

    Remove the two 'M2.5*5' screws [1] and separate the docking board assembly from the chassis [2]. Installing the Docking Port Assembly Install the docking port assembly [1] and install the two 'M2.5*5' screws [2] securing it to the system board. Removing and installing components...
  • Page 131 Connect the dock FPC [1] and secure it using a piece of tape [2]. Secure the antennae cables along the routing channels [1] and connect the antennae cables on RF passthrough connectors [2]. Removing and installing components...
  • Page 132 NOTE: Dock printed circuit board(PCB) can be separately installed after installing the docking assembly to avoid any damage to the board. Install the: PCIe Heatsink assembly Batteries Bottom chassis cover Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 133: Heatsink Assembly

    Heatsink Assembly Removing the Heatsink assembly Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover WLAN card WWAN card PCIe Heatsink fan assembly Docking port assembly Unroute the antennae cables from the tabs on the heatsink pipe. Remove the six 'M2.5*5' screws [1] and single 'M1.6*5' [2] screw from the thermal module.

  • Page 134: Installing The Heatsink Assembly

    NOTE: Discreet and UMA bases have different types of heatsink assembly. Installing the Heatsink assembly Install the heatsink assembly [1] in the computer and tighten the single 'M1.6*5' [2] screw near the CPU. Install the six 'M2.5*5' cap screws [3] on the thermal module securing the thermal module to the system board. Route the antennae cables along the routing channel on the heatsink pipe.

  • Page 135: Rear Input-Output Board

    Install the: Docking port assembly PCIe Heatsink assembly WWAN card WLAN card Bottom chassis cover Batteries Follow the procedure in After working inside your computer. Rear Input-Output Board Removing the Rear I-O board Follow the procedure in Before working inside your computer.

  • Page 136: Installing The Rear I-O Board

    Loosen the three 'M2.5*5' screws [1] and lift the I/O board away from the system [2]. Installing the Rear I-O board Install the rear I/O board on the system board and slide the serial port through the face plate [1]. Secure the I/O board using three 'M2.5*5' screws [2].
  • Page 137 Tighten the two cap screws on the serial port [1] in the rear I/O space. Connect the I/O board FPC [2] to the system board and then to I/O board itself [3] and secure it using a piece of tape [3]. Install the: PCIe heatsink fan assembly WWAN card...

  • Page 138: Hinge Covers

    Hinge Covers Removing the Hinge Covers Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover WLAN card WWAN card PCIe heatsink assembly Docking port assembly Heatsink Remove the two 'M2.5*5' on either sides [1] and lift to remove the brackets [2] from the computer. Press the latch [1] and open the LCD lid [2].

  • Page 139: Installing The Hinge Covers

    Hold the LCD lid at an obtuse angle and push the hinge covers from the rear end to remove it from the computer. Installing the Hinge Covers Press the latch [1] and open the LCD lid [2]. Removing and installing components...
  • Page 140 Keep LCD lid open at an obtuse angle and insert the hinge covers from front until it clicks in its place. Place the brackets[1] and secure it using two 'M2.5*5' on either sides [2]. Removing and installing components...

  • Page 141: Display Assembly

    Install the: Heatsink PCIe Heatsink assembly Docking port assembly WWAN card WLAN card Bottom chassis cover Batteries Follow the procedure in After working inside your computer. Display assembly Removing the Display assembly Follow the procedure in Before working inside your computer.
  • Page 142 Open the LCD lid. Loosen the four screws on hinges [1] to separate the LCD assembly from the computer [2]. Removing and installing components...

  • Page 143: Installing The Display Assembly

    Installing the Display Assembly Tighten the two screws on left [1] and on the right [2] side. Close the lid [3]. Removing and installing components...
  • Page 144 Install the two 'M2*3' securing the hinges to base assembly [1] and rethread the antennae cables [2]. Connect the EDP cable [3] to the system board and place the EDP bracket over the cable [4]. Install the two 'M2*3' screws [5] and secure the EDP bracket to the system board. Removing and installing components...

  • Page 145: Lcd Bezel And Back Cover Assembly

    Install the: Hinge covers Heatsink GPS card WLAN card WWAN card PCIe heatsink assembly Docking port assembly Bottom chassis cover Batteries Follow the procedure in After working inside your computer. LCD Bezel and Back Cover Assembly Removing the LCD with bezel and the display back cover assembly Follow the procedure in Before working inside your...
  • Page 146 Loosen the 12 'M2.5' screws from the back cover. Remove the four 'M2.5' epoxy screws securing the bezel to the back cover [1] and pry at bottom edge to separate the two subassemblies [2]. Peel off the tape on the LCD connections [1] and open the connector [2] to disconnect the EDP cable [3] from the LCD. Peel off the reflective tape [4] on the LCD panel and the touch connector [5] and disconnect the cable from the board [6].

  • Page 147: Installing The Lcd With Bezel And The Display Back Cover Assembly

    Installing the LCD with bezel and the display back cover assembly Install the EDP connector [1] on the LCD connector, close the connector [2] and secure it using a piece of tape [3]. Connect the touch controller cable [5] and use insulation tape on the connector [6]. Align and place the bezel on the back cover [1] and secure it using the four M2.5 epoxy screws [2].
  • Page 148 Install the 12 'M2.5' screws to secure the back cover to the LCD with bezel assembly. Install the: Display assembly. Hinge covers Heatsink PCIe heatsink assembly Docking port assembly WWAN card WLAN card Bottom chassis cover Batteries Follow the procedure in After working inside your computer.

  • Page 149: Microphone

    Microphone Removing the Microphone Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover Memory WLAN card WWAN card PCIe heatsink assembly Docking port assembly Heatsink Hinge covers Display assembly. LCD bezel and back cover assembly. Peel off the tape securing the microphone daughterboard[1] and remove the two 'M2*3' screws to turn the daughterboard [3] up side down.

  • Page 150: Installing The Microphone

    Installing the Microphone Connect the EDP cable to the microphone daughterboard [1] and secure it using a piece of tape [2]. Turn over the microphone daughterboard on the back cover [1] and tighten the two 'M2*3' screws [2]. Secure the microphone daughterboard using a piece of reflective tape on either sides [3] to the LCD back cover. Removing and installing components...

  • Page 151: Camera

    Install the: LCD with bezel assembly. Display assembly. Hinge covers Heatsink PCIe heatsink assembly Docking port assembly WWAN card WLAN card Bottom chassis cover Batteries Follow the procedure in After working inside your computer. Camera Removing the Camera Follow the procedure in Before working inside your computer.

  • Page 152: Installing The Camera

    Peel off the reflective tape[1] on camera module and the insulation tape securing the EDP cable[2] to camera module. Disconnect the EDP cable from the camera module [3] and remove the two 'M2*3' screws [4]. Lift the camera module away from the back cover [5] to remove it from the computer. CAUTION: Do not touch the Camera Lens fused to the LCD with bezel assembly.

  • Page 153: Battery Bay

    Install the: LCD with bezel assembly Display assembly. Hinge covers Heatsink PCIe heatsink assembly Docking port assembly WWAN card WLAN card Bottom chassis cover Batteries Follow the procedure in After working inside your computer. Battery Bay Removing the Battery bay Follow the procedure in Before working inside your computer.

  • Page 154: Installing The Battery Bay

    Installing the Battery bay Install the battery bay [1] on the computer and tighten the five 'M2.5*3' [2] and nine 'M2.5*5' [3] securing it to the chassis. Connect the battery cables to the system board. Removing and installing components...

  • Page 155: Left I/O Board

    Install the: PCIe Heatsink assembly Batteries Bottom chassis cover Follow the procedure in After working inside your computer. Left I/O board Removing the Left I/O daughterboard Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover PCIe Heatsink fan assembly Battery bay Peel off the tape [1], disconnect the left I/O daughterboard FPC connector [2] from the system board.

  • Page 156: Installing The Left I/O Board

    Loosen the two 'M2*5' screws [1] and lift the Left I/O daughterboard from the computer [2]. Installing the Left I/O Board Install the left I/O daughterboard [1] and secure it using the two 'M2*3' screws [2] to the computer. Removing and installing components...
  • Page 157 Connect the FPC to the system board [1] and secure it using a piece of insulation tape [2]. Connect the speaker cable to the left I/O daughterboard [3]. Install the: Battery bay PCIe Heatsink fan assembly Bottom chassis cover Batteries Follow the procedure in After working inside your computer.

  • Page 158: Expresscard Reader

    ExpressCard Reader Removing the ExpressCard Reader Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover PCIe heatsink assembly Battery bay Left I/O daughterboard Peel off the tape on express card FPC connector [1] and disconnect it [2] from system board. Remove the six 'M2*5' screws [1] and lift the express card up to remove it from the computer [2].

  • Page 159: Installing The Expresscard Reader

    Separate the express card reader from the face plate. Installing the ExpressCard Reader Insert the express card reader in the left I/O face plate. Align and place the express card reader [1] on the computer and install the four 'M2*5' screws [2] securing it to the computer. Removing and installing components...
  • Page 160 Connect the express card FPC cable to the system board [1] and secure it using a piece of tape [2]. Install the: WWAN card WLAN card PCIe heatsink assembly Batteries Bottom chassis cover Follow the procedure in After working inside your computer.

  • Page 161: Smart Card

    Smart Card Removing the Smart Card Reader Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover PCIe heatsink assembly Battery bay Remove the tape from the smart card reader connector[1] and disconnect it [2] from the USH board. Remove the tape from the fingerprint reader connector [3] and disconnect it from the USH board [4].
  • Page 162 Remove the tape [1] and disconnect the Smartcard Reader FPC connector [2] from the USH board. Loosen the four 'M2*3' screws [1] and remove the smart card [2] reader from the computer. Removing and installing components...

  • Page 163: Installing The Smart Card Reader

    Installing the Smart Card Reader Insert the smart card reader through the I/O face plate [1] and install the four 'M2*3' screws to secure it to the bottom chassis. Connect the Smart Card FPC on the underside of the USH board [1] and secure it using a piece of tape [2]. Removing and installing components...
  • Page 164 Install the two 'M2*3' screws [1] to secure the USH board to the chassis [2]. Connect the smart card FPC connector [1] and securing it with a piece of tape [2]. Connect the finger print reader FPC [3] and secure it using a piece of tap [4] to the USH board. Removing and installing components...

  • Page 165: Speaker

    Install the: Battery bay PCIe Heatsink assembly Bottom chassis cover Batteries Follow the procedure in After working inside your computer. Speaker Removing the Speaker Follow the procedure in Before working inside your computer. Remove the: Batteries Bottom chassis cover PCIe heatsink assembly Handle Left I/O daughterboard Remove the two 'M2.5*7' screws [1] and remove the speaker from the computer [2].

  • Page 166: Installing The Speaker

    Installing the Speaker Align and place the speakers [1] on the computer and install the two 'M2.5*7' screws to secure the speaker to the base [2]. Install the: Handle Left I/O daughterboard PCIe Heatsink assembly Docking port assembly Bottom Chassis Cover Batteries Removing and installing components...

  • Page 167: System Board

    Follow the procedure in After working inside your computer. System board Removing the System board NOTE: This system cannot be disassembled further. To access underlying components, replace the base assembly as per order details. Follow the procedure in Before working inside your computer.
  • Page 168 Peel off the tape [1] and disconnect the left I/O FPC [2] from the system board. Peel off the tape [1] and disconnect the express card FPC [2] from the system board. Peel off the tape [1] and disconnect the power button FPC connector [2] from the system board. Peel off the tape [3] and disconnect the USH board FPC and touch pad connector [4] from the system board.
  • Page 169 Remove the two 'M2*3' screws[1] on EDP bracket to remove the EDP bracket [2]. Disconnect the EDP cable [3] and disconnect the DC-In connector [4] from the system board. Remove the two 'M2.5*5' screws and two 'M1.6*3.0' screws [1] from the USB Type-C bracket. Remove the USB Type-C bracket [2] and the two cap screws in the rear I/O space [3] from the system board.

  • Page 170: Installing The System Board

    Remove the eight 'M2.5' screws [1] and single 'M2*3' screw epoxy screws [2] and remove the system board [3] from the computer. Installing the System board Install the system board inserting the serial port on the system board through chassis [1] and install the eight 'M2.5' screws [2] and single 'M2*3' screw epoxy screw [3] on the system board.
  • Page 171 Install the two cap screws on the serial port of the system board [1]. Install the USB Type-C bracket [2] and secure it with two 'M2.5*5' screws and two 'M1.6*3.0' screws on the system board [3]. Connect the EDP cable [1] and install the EDP bracket on the system board [2]. Install the two 'M2*3' screws [3] on the EDP bracket and connect the DC-In cable to the system board [4].
  • Page 172 Connect the power button cable [1] to the system board and secure it using a piece of tape [2]. Connect the USH board and touch pad cable [3] to the system board and secure it using a piece of tape [4]. Connect the express card FPC cable [1] and secure it using a piece of tape [2].
  • Page 173 Connect the rear I/O FPC cable [1] and secure it using a piece of tape [2]. Connect the battery indicator FPC cable [3] and secure it using a piece of tape [4]. Connect the docking port FPC cable [5] and secure it using a piece of tape [6]. Connect the SSD-ODD assembly [1] and secure it using a piece of tape [2].

  • Page 174: Bottom Base Assembly

    Install the: Rear I/O board Battery bay Primary SSD rail GPS module WWAN card WLAN card Memory Heatsink Secondary SSD Primary SSD Docking port assembly PCIe heatsink assembly Keyboard Bottom chassis cover Batteries Follow the procedure in After working inside your computer.
  • Page 175 Primary SSD rail Battery bay Rear I/O board System board Reconnect the: • Power Button • Speakers • DC-In cable • USH Board • Touchpad NOTE: See the order details to determine the exact specifics of subcomponents defined in the Bottom Chassis Assembly.

  • Page 176: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 177: System Setup Options

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.

  • Page 178: System Configuration

    Option Description Allows you to control whether the system prompts the user to enter UEFI Boot Path Security the Admin password when booting to a UEFI boot path. Click one of the following options: • Always, Except Internal HDD—Default • Always •...
  • Page 179 Option Description Allows you to enable or disable the internal/integrated USB USB Configuration configuration. The options are: • Enable USB Boot Support • Enable External USB Ports • Disable Docking Station Devices except video (Default : Unchecked) Rest all the options are set by default. NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
  • Page 180 Blue • Custom1 • Custom2 This option controls whether the touchscreen is enabled or disabled Touchscreen Stealth mode Control This option allows configuration of Dell Stealth mode feature. Configurable control features: • Onboard LEDs • LCD screen • Speakers •...

  • Page 181: Video Screen Options

    Video screen options Table 60. Video Option Description Allows you to set the display brightness depending upon the power LCD Brightness source. On Battery(50% is default) and On AC (100 % default). Security Table 61. Security Option Description Admin Password Allows you to set, change, or delete the administrator(admin) password.
  • Page 182 Option Description • Reboot bypass Allows you to change the System password when the administrator password is set. Password Change • Allow Non-Admin Password Changes This option is set by default. Allows you to determine whether changes to the setup options are allowed when an Administrator Non-Admin Setup Changes Password is set.

  • Page 183: Secure Boot

    Option Description NOTE: Hard Disk password should be cleared before the settings can be changed. Allows you to enable or disable additional UEFI SMM Security Mitigation protection. SMM Security Mitigation • SMM Security Mitigation This option is not set by default. Secure boot Table 62.

  • Page 184: Performance

    Option Description • Software controlled—Default This option sets SGX Enclave Reserve Memory Size Enclave Memory Size Click one of the following options: • 32 MB • 64 MB • 128 MB—Default Performance Table 64. Performance Option Description Multi Core Support This field specifies whether the process has one or all cores enabled.

  • Page 185: Power Management

    USB Wake Support • Enable USB Wake Support • Wake on Dell USB-C Dock This option is not set by default. Wireless Radio Control This option if enabled, will sense the connection of the system to a wired network and subsequently disable the selected wireless radios (WLAN and/or WWAN).

  • Page 186: Post Behavior

    • Adaptive—Default Configuration • Standard - Fully charges your battery at a standard rate. • ExpressCharge- The battery charges over a shorter period of time using Dell’s fast charging technology. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.
  • Page 187 Option Description Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their Fn Lock Options standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these keys. •...

  • Page 188: Manageability

    This option lets you to provision Intel AMT using provisioning file stored on local USB storage This option allows you to enable or disable hotkey (Ctrl +P) MEBx Hotkey functionality at Dell logo to enter Management Engine BIOS Extension (MEBx) Virtualization support Table 68. Virtualization Support...

  • Page 189: Maintenance

    Option Description • Bluetooth All the options are enabled by default. Wireless Device Enable Allows you to enable or disable the internal wireless devices. The options are: • WWAN/GPS • WLAN • Bluetooth All the options are enabled by default. Maintenance Table 70.

  • Page 190: System Logs

    System logs Table 71. System Logs Option Description BIOS events Allows you to view and clear the System Setup (BIOS) POST events. Thermal Events Allows you to view and clear the System Setup (Thermal) events. Allows you to view and clear the System Setup (Power) events. Power Events About Licence Information...

  • Page 191: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 192: Updating Bios On Systems With Bitlocker Enabled

    Insert the USB Flash drive into the system that requires the BIOS update. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. Using arrow keys, select USB Storage Device and click Return.

  • Page 193: System And Setup Password

    System and setup password Table 72. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
  • Page 194 Press Esc and a message prompts you to save the changes. Press Y to save the changes and exit from System Setup. The computer reboot. System setup...

  • Page 195: Diagnostics

    Diagnostics This chapter details the built in troubleshooting features to diagnose the Dell systems. It also lists the invoking instructions along with related information for each diagnostics method. Topics: • ePSA Diagnostics • LCD Built-in Self Test • Battery Status Lights •...
  • Page 196 The Basic Screen has minimal controls which allows easy navigation for user to start or stop the diagnostic. ePSA Advanced Screen The advanced screen allows more directed testing and contains more detail information about the overall health of the system. The user can get to this screen by simply swiping your finger to the left on touchscreen systems or clicking the next page button on the lower right hand side of the basic screen.

  • Page 197: To Run Test On Specific Device Or Run A Specific Test

    Select the device from the left pane and click Run Tests or use Advanced Option to include or exclude any Test. ePSA Error Messages When the Dell ePSA Diagnostic detects an error while running, it will pause the test and then popup a window as shown below : Diagnostics...

  • Page 198: Validation Tools

    By responding to Retry, the diagnostic will ignore the error and rerun the last test. Capture the error code with Validation code or Scan QR code and Contact Dell NOTE: As part of the new feature, user can now mute the beeping sound code when there is an error , by pressing on at the bottom right side of the error window.
  • Page 199 Navigate to Online ePSA Validation Tool. Enter error code, validation code, and service tag. Part serial number is optional. NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000–0142.) Click on Submit once all the necessary information is entered.
  • Page 200 Valid Error Code Example Diagnostics...
  • Page 201 Confirmation of the error code and result outcome. • Suggested Part Replacement. • If customer is still covered under Dell Warranty. • Case reference number if there is an open case under the service tag . Invalid Error Code Example QR APP Validation Tool Besides using the online tool, customer can also validate the error code by scanning the QR code with a QR APP on smart phone.
  • Page 202 User can use any QR code scanner application via smart phone to scan the QR code. QR code scanner application will scan the code and automatically generate the link out. Click on the link to proceed. Diagnostics...
  • Page 203 The link generated will navigate customer to Dell Support website which contains information of : • Confirmation of the error code and result outcome. • Suggested Part Replacement. • If customer is still covered under Dell Warranty. • Case reference number if there is an open case under the service tag.

  • Page 204: Lcd Built-In Self Test

    Overview : LCD Built-in Self Test (BIST) Dell laptop PCs have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop PC or with the video card (GPU) and PC settings .

  • Page 205: Battery Status Lights

    NOTE: Dell ePSA upon launch, initiates a LCD BIST first, expecting an user intervention confirm functionality of the LCD. Battery Status Lights If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately blinking An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop.

  • Page 206: Wi-Fi Power Cycle

    Blinking pattern Problem Description Suggested Resolution Green White BIOS recovery 2 Recovery image found but invalid Power Rail Failure EC ran into power sequencing failure SBIOS Flash Corruption Flash corruption detected by SBIOS ME Error Timeout waiting on ME to reply to HECI message Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed.

  • Page 207: Bios Recovery Using Hard Drive

    BIOS recovery using hard drive NOTE: Ensure that you have the previous version and the latest version of the BIOS from the Dell support site available to use. NOTE: Ensure that you have the file type extensions visible in the operating system (OS).

  • Page 208: Self-Heal

    Select the path on the USB drive where BIOS recovery file is stored( root directory or "\") and follow the on-screen instructions. Self-Heal Course Introduction Self-Heal is an option that helps recover a Dell Latitude system from a No Post, No Power, No Video situation. Self-Heal Instruction Remove the primary battery and the AC adapter.
  • Page 209 NOTE: Front-line Agent Action: Front-line agents must encourage the customer to perform this step before isolating the issue as a motherboard failure. If the customer is not comfortable performing the Self-Heal procedure, then please document the dispatch being created in 5GL. Advise the onsite engineers to perform the Self-Heal procedure as one of the mandatory initial steps. Advise them that if the Self-Heal procedure is unsuccessful, to continue with the regular troubleshooting before part replacement.

  • Page 210: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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