The following sections define each type of safety notice and provide examples. ® The following notices and statements are used in IBM documents. They are listed below in order of increasing severity of potential hazards. Follow the links for more detailed descriptions and examples of the danger, caution, and attention notices in the sections that follow.
The actual product safety labels may differ from these sample safety labels: DANGER Hazardous voltage, current, or energy levels are present inside any component that has this label attached. Do not service, there are no serviceable parts. IBM System Storage N series: N3700 Hardware and Service Guide...
DANGER Multiple power cords To remove all power to the device, disconnect all power cords. Caution notices A caution notice calls attention to a situation that is potentially hazardous to people because of some existing condition. A caution notice can be accompanied by different symbols, as in the examples below: If the symbol is...
825–1. Optical products that do not comply with these standards may product light that is hazardous to the eyes. Usage restrictions The optical ports of the modules must be terminated with an optical connector or with a dust plug. IBM System Storage N series: N3700 Hardware and Service Guide...
Rack safety Rack installation DANGER v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v To avoid hazardous conditions due to uneven mechanical loading, always install the heaviest devices in the bottom of the rack cabinet.
This unit must be recycled or discarded according to applicable local and national regulations. IBM encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products.
United States, contact your local waste disposal facility or go to the following Web site: www.ibm.com/ibm/environment/products/batteryrecycle.shtml In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, Safety and environmental notices...
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IBM Equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Please have the IBM part number listed on the battery available prior to your call. For Taiwan: Cable warning WARNING: Handling the cord on this product or cords associated with...
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Replacing the SDRAM DIMM on the CPU module ... . 37 Required memory configuration ....37 IBM System Storage N series: N3700 Hardware and Service Guide...
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Power cords ......60 Appendix D. IBM System Storage N series documentation ..61 N7600 and N7800 storage systems library .
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Index ......73 IBM System Storage N series: N3700 Hardware and Service Guide...
This guide is for qualified system administrators and service personnel who are familiar with IBM storage systems. Supported features ® IBM System Storage N series filers and expansion boxes are driven by NetApp ® Data ONTAP software. Some features described in the product software documentation are neither offered nor supported by IBM.
This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your IBM System Storage N series product, and whom to call for service, if it is necessary.
Accessing online technical support For online Technical Support for your IBM N series product, visit the following Web site: www.ibm.com/storage/support/nas/ Hardware service and support You can receive hardware service through IBM Integrated Technology Services. Visit the following Web site for support telephone numbers: www.ibm.com/planetwide/...
Terminology In this and other IBM N series documents, the term filer or storage system describes IBM N series models that either contain internal disk storage or attach to the disk storage expansion units specifically designed for the IBM N series storage systems.
U.S.A.: STARPUBS at SJEVM5 v IBMLink from Canada: STARPUBS at TORIBM v IBM Mail Exchange: USIB3WD at IBMMAIL You can also mail your comments by using the Reader Comment Form in the back of this manual or direct your mail to:...
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International Business Machines Corporation Information Development Dept. GZW 9000 South Rita Road Tucson, AZ 85744–0001 U.S.A. xxiv IBM System Storage N series: N3700 Hardware and Service Guide...
Chapter 1. Preparing for the installation This chapter provides an overview of the entire IBM System Storage N series N3700 system installation process, hardware specifications, and the appropriate documentation references for the procedures. Refer to the Installation and Setup Instructions for your storage system for further information about installing your equipment.
You need the following manuals: v Installation and Setup Instructions for your N3700 storage system v IBM System Storage N series Data ONTAP Software Setup Guide for your version of Data ONTAP, if applicable v IBM System Storage N series Data ONTAP Cluster Installation and...
Attention: Static electricity can damage electronic devices and your system. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of electrostatic discharge (ESD), observe the following precautions: v Limit your movement. Movement can cause static electricity to build up around you.
Rules for installing the N3700 in a rack You need to observe the following rules and restrictions when installing an N3700 in a standard 19-inch (48.26 cm) equipment rack with mounting rails: IBM System Storage N series: N3700 Hardware and Service Guide...
Always install the expansion units fully loaded. Do not remove the disk drives or drive blank covers to reduce the weight. v For information on grounding expansion units, refer to the IBM System Storage N3700 Installation and Setup Instructions.
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ONTAP, or the Installation and Setup Instructions for your storage system. Connect the N3700 “Connecting to third-party storage system to a devices or Fibre Channel third-party device. switches” on page 8. IBM System Storage N series: N3700 Hardware and Service Guide...
CPU module. v For N3700 storage systems with the current CPU module design, you must plug an SFP module into port C before cabling or terminating it. IBM System Storage N series: N3700 Hardware and Service Guide...
Note: See the documentation for the third-party device. v Check the Interoperability Matrix at the following Web site to verify support for your third-party device: www.ibm.com/storage/support/nas/ An unsupported tape backup device might cause the N3700 storage system to halt. v For additional information about Fibre Channel cables, see the following Web site: www.ibm.com/storage/support/nas/...
Then connect the RJ-45 end of the console adapter to the console port on the N3700 storage system CPU module. Finally, connect the other end of the serial cable to the ASCII terminal. IBM System Storage N series: N3700 Hardware and Service Guide...
N3700, starting with drive bay 0 and continuing from right to left. 2. You can change the disk ownership pattern after initial setup. For information about how to change disk ownership, see the IBM System Storage N series Data ONTAP Storage Management Guide for your version of Data ONTAP.
Ba y 14 Ba y 0 Disk 0 b.16 Disk 0b.29 Ba y 1 Disk 0 b.17 These disks are owned by one node (e.g. node A) SES bays These disks are owned by the other node (e.g. node B) These disks are unowned and must be assigned to either node in order to work Figure 3.
IP address for Node Note: When you encounter the Timezone question, you can press Enter to accept the default setting, if you do not know how to set the timezone. IBM System Storage N series: N3700 Hardware and Service Guide...
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You can then set the timezone after you complete initial setup. See the Timezone manual (man) page for more information. For information about accessing man pages, see the IBM System Storage N series Data ONTAP System Administration Guide for your version of Data ONTAP.
If you are setting up a SAN active-active (clustered) configuration with iSCSI, complete the following steps: a. License iSCSI services. b. Set up LUNs, as described in the IBM System Storage N series Data ONTAP Block Access Management Guide for your version of Data ONTAP.
(clustered) configuration to an edge switch and use this switch as a bridge to the fabric. For information about specific switch models supported and fabric configuration guidelines, see the IBM System Storage N series Data ONTAP Block Access Management Guide for your version of Data ONTAP at the following Web site: www.ibm.com/storage/support/nas/...
Mon Dec 8 08:55:09 GMT [rc:notice]: Onlining Fibre Channel adapter 0c. host adapter 0c enable succeeded For more information about configuring your SAN, see the IBM System Storage N series Data ONTAP Block Access Management Guide for your version of Data ONTAP.
N3700 storage system LEDs Description Power Activity A Status A Activity B Status B Action item Normal Green on Green on Amber off Green on Amber off None operation or flashing or flashing IBM System Storage N series: N3700 Hardware and Service Guide...
3. Run diagnostics on the System fault Green on Green on Amber off Green off Amber on system. See the IBM System detected or flashing Storage N series Diagnostics Guide for more information. 4. Contact IBM technical support. Monitoring the power supply The N3700 storage system power supply has four LEDs.
Location of LEDs Figure 7 on page 23 shows the location of the Fibre Channel disk LEDs. IBM System Storage N series: N3700 Hardware and Service Guide...
Amber Green Figure 7. Fibre Channel disk LEDs Interpreting Fibre Channel disk LEDs Use the following table to interpret the disk LEDs. Table 11. Fibre Channel disk LED interpretation LED 1 (green) LED 2 (amber) State No drive installed. On/Blink off Drive installed and operational.
Fibre Channel B loop is open and needs to be fixed. Loop C fault Fibre Channel C loop is open and needs to be fixed. CPU module See Note below. fault IBM System Storage N series: N3700 Hardware and Service Guide...
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5. Run diagnostics to isolate the failure and decide whether CPU module replacement is necessary. See the IBM System Storage N series Diagnostics Guide for more information. 6. Call IBM technical support to replace the CPU module.
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Either command causes the amber fault LED on the disk to illuminate. For more information about LEDs, see “Monitoring the Fibre Channel disk” on page 22. For more information about disk commands, see the IBM System Storage N series Data ONTAP Storage Management Guide for your version of Data ONTAP.
Do not slam the drive blank cover or N3700 load board carrier into place. Replacing the CPU module Call IBM technical support if you need to replace the CPU module IBM System Storage N series: N3700 Hardware and Service Guide...
CAUTION: The CPU module is a field-replaceable unit (FRU). Replacement of the CPU module can only be performed by certified IBM service personnel. Replacing the CPU module consists of the following procedures: v “Removing the CPU module” on page 30 v “Moving the Data ONTAP software”...
System upgrade and conversion options (IBM service representative only) Removing the CPU module To remove the CPU module, complete the following steps. Do one of the following: v Before removing the CPU module, on a non-active-active (non-clustered) 2863-A10, shut down the N3700 storage system by entering the following...
6. To finish servicing a component on the CPU module, see the appropriate procedure in this chapter and then proceed to “Procedures for installing the CPU module.” Note: To replace a defective CPU module, contact your IBM service representative. Procedures for installing the CPU module...
5. Install the blank CompactFlash card from the replacement CPU module into the old CPU module and return the old CPU module to IBM. 6. Proceed with one of the following sections to install your replacement CPU module: v “Installing the module in a non-active-active system”...
9. Exit diagnostics by entering the following command: exit See the IBM System Storage N series Diagnostics Guide at the following Web site for more information: www.ibm.com/storage/support/nas/ 10. Boot Data ONTAP by entering the following command: boot_ontap 11.
8. At the diagnostics prompt, run all tests by entering the following command: 9. Exit diagnostics by entering the following command: exit See the IBM System Storage N series Diagnostics Guide at the following Web site for more information: www.ibm.com/storage/support/nas/ 10.
From the partner node, enter the following command: cf giveback Note: If the giveback does not succeed, see the IBM System Storage N series Data ONTAP System Administration Guide and IBM System Storage N series Data ONTAP Software Setup Guide for your version of Data ONTAP for additional information.
6. Reconnect the battery wire to the CPU module. 7. Reinstall the CPU module. 8. After turning on your system, run diagnostics on the new battery. See the IBM System Storage N series Diagnostics Guide for more information. Note: The battery is rechargeable, and diagnostics might indicate a low charge after installation.
The DIMM slot is inside the CPU module. Attention: All DIMMs must be listed on the IBM Approved Parts List. Contact IBM Sales to obtain this list. Unapproved DIMMs have not been tested for reliability and might cause system downtime.
31. 13. After turning on your system, run diagnostics on the SDRAM DIMM. See the IBM System Storage N series Diagnostics Guide for more information. Replacing the CompactFlash card on the CPU module The CompactFlash card is on the back side of the CPU module. Replacing the...
download 8. Test the CompactFlash card by using one of the following two options: Table 14. CompactFlash card testing options Option 1 Option 2 1. Reboot the N3700 storage system and 1. Shut down the N3700 storage system by let it autoboot by entering the following entering the following command at the command: console:...
3. Raise the handle while pressing the cam mechanism levers toward each other, and push the power supply handle into place. Figure 16 on page 41 shows how to raise the handle into place. IBM System Storage N series: N3700 Hardware and Service Guide...
6. Turn on the power switch and confirm proper operation by checking the power supply LEDs. See “Monitoring the power supply” on page 21. 7. After turning on your system, run diagnostics. See the IBM System Storage N series Diagnostics Guide for more information.
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Chapter 6. Error messages and troubleshooting This chapter lists error messages you might encounter during the boot process. Note: If you contact IBM technical support, please have the console messages available. This chapter discusses the following topics: v “Startup error messages”...
POST error messages The following table describes the extended POST error messages that might appear on the system console if your N3700 storage system encounters CPU-level system errors during the POST process. IBM System Storage N series: N3700 Hardware and Service Guide...
See “Booting your N3700 storage system from a [CPU1] CPU1 INIT. backup firmware image” on page 50. 3. Call your IBM service [cpu1] CPU1 entering IDLE loop. representative to replace the CPU module. Chapter 6. Error messages and troubleshooting...
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[DEVI] Misc devices INIT. storage system from a backup firmware image” on page 50. [ENVI] Environmental variable 2. Call your IBM service subsystem INIT. representative to replace your CPU module. IBM System Storage N series: N3700 Hardware and Service Guide...
See “Booting your N3700 storage system from a backup firmware image” [PCIS] PCI device scan. on page 50. 2. Otherwise, call your IBM service representative to replace the CPU module. [CFE ] This message is written when 1. Power-cycle the system.
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CPU Fan is slow slow Fan.degraded CPU fan is motherboard degraded. might need to be NOTICE replaced. See the hardware and service guide that came with your system. IBM System Storage N series: N3700 Hardware and Service Guide...
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Degraded power might be caused by bad power supplies, bad wall power, or bad components on the motherboard. If spare power supplies are available, try replacing them to see whether that alleviates the problem. Otherwise, contact IBM technical support for further instruction.
CompactFlash media becomes damaged or unusable. Configuration requirements for netboot servers You can configure a system to serve boot images to IBM devices that support the netboot process. To do so, you must configure the following items:...
Call your IBM service representative to replace the CPU module. CFE comes up but [CERR] This is a problem with v If the CPU module was not handled, contact IBM is printed out when booting NVMEM. NVMEM is mainly technical support.
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See “POST error messages” on page 44 for a code. Power-On-Self-Tests (POST) description of the error. before trying to load Data ONTAP. If any of the POSTs fail, a code is printed. IBM System Storage N series: N3700 Hardware and Service Guide...
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If that still doesn’t fix it, you might have a bad adapter on the CPU module (rare case). Call your IBM service representative to replace the CPU module. The N3700 storage system It is the kernel’s responsibility Push the MUTE button on the back of the shelf to stop won’t stop beeping.
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Provides 250 V power cords for Taiwan v 1.83 m (6 feet), unshielded, rated 250 V/10 A. v Attached plug EL 610 (CNS 10917, CNS 690) designed for 250 V ac input. IBM System Storage N series: N3700 Hardware and Service Guide...
Power Cord, Brazil 2.5m, 250V/10A, EL 211 (NBR6147/2000) 23R3420 Power Cord, Taiwan 2.5m, 125V/15A, EL 302 (CNS 10917-3) 23R5897 Power Cord, Taiwan 1.83m, 250V/10A, EL 610 (CNS 10917, CNS 690) IBM System Storage N series: N3700 Hardware and Service Guide...
Appendix D. IBM System Storage N series documentation The following lists present an overview of the IBM System Storage N series hardware and Data ONTAP product libraries, as well as other related documents. You can access the documents listed in these tables at the following Web site: www.ibm.com/storage/support/nas/...
IBM System Storage N series Data ONTAP 7.2 Data Protection Online Backup and Recovery Guide, GC26-7967 v IBM System Storage N series Data ONTAP 7.2 Data Protection Tape Backup and Recovery Guide, GC26-7968 v IBM System Storage N series Data ONTAP 7.2 MultiStore Management Guide, GC26-7969 v IBM System Storage N series Data ONTAP 7.2 Network Management Guide,...
IBM System Storage N series Data ONTAP 7.1 Data Protection Online Backup and Recovery Guide, GA32-0522 v IBM System Storage N series Data ONTAP 7.1 Data Protection Tape Backup and Recovery Guide, GA32-0523 v IBM System Storage N series Data ONTAP 7.1 MultiStore Management Guide, GA32-0524 v IBM System Storage N series Data ONTAP 7.1 Network Management Guide,...
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IBM System Storage N series Statement of Limited Warranty In 29 Languages GC26-7987-00 v IBM Statement of Limited Warranty Customer Notice, G550-0423-00 17R8112 v IBM Storage Solution Rack 2101 Model 200 Installation and Service Guide, SY27-7622 IBM System Storage N series: N3700 Hardware and Service Guide...
IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
IBM authorized dealers. IBM cannot accept responsibility for any interference caused by using other than recommended cables and connectors. Australia and New Zealand Class A statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Korean Class A Electronic Emission Statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
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The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
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Data ONTAP 7.2 gateway 61 configuring the Fibre Channel port 17 EXN1000 and EXN2000 expansion units 61 connections IBM System Storage N series 61 ASCII terminal console 9, 10 N series-related documents 63 console 9, 10 N3700 storage system 61...
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3 front operation panel 19 POST error messages, specific N3700 storage system Fibre Channel 23 AREN 46 power supply 21 Cer2 45 license, patents 65 Cerr 45 CFE 47 IBM System Storage N series: N3700 Hardware and Service Guide...
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POST error messages, specific (continued) replacement of (continued) CIOK 46 power supplies 39 CODE 46 SDRAM DIMM 37 CONS 46 requirements cpu1 45 memory configuration 37 CPU1 45 restrictions, usage vi DATA 46 DEVI 46 DRAM 46 ENVI 46 safety EXC! 45 environmental notices iii HELO 45...
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No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form.
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Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line GA32-0515-03 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
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NA 210-01254_A0, Printed in USA GA32-0515-03...