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Dell XPS 13 Service Manual
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Dell XPS 13 Service Manual

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See also: Service Manual , Owner's Manual
XPS 13 Convertible

Service Manual

Computer Model: XPS 9365
Regulatory Model: P71G
Regulatory Type: P71G001

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Summary of Contents for Dell XPS 13

  • Page 1: Service Manual

    XPS 13 Convertible Service Manual Computer Model: XPS 9365 Regulatory Model: P71G Regulatory Type: P71G001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......7 ..................7 Before you begin ..................7 Safety instructions ..................8 Recommended tools ....................8 Screw list After working inside your computer......10 Removing the base cover..........11 ....................11 Procedure Replacing the base cover..........13 ....................13 Procedure Removing the battery...........14 ....................
  • Page 4 Replacing the solid-state drive........19 ....................19 Procedure ..................20 Post-requisites Disconnecting the wireless antenna cables....21 .................... 21 Prerequisites ....................21 Procedure Reconnecting the wireless antenna cables....23 ....................23 Procedure ..................24 Post-requisites Removing the speakers..........25 ................... 25 Prerequisites ....................25 Procedure Replacing the speakers..........
  • Page 5 Replacing the touch pad..........33 ....................33 Procedure ..................33 Post-requisites Removing the display assembly........34 ................... 34 Prerequisites ....................34 Procedure Replacing the display assembly........37 ....................37 Procedure ..................37 Post-requisites Removing the system board........38 ................... 38 Prerequisites ....................
  • Page 6 Replacing the palm-rest assembly....... 49 ....................49 Procedure ..................49 Post-requisites Flashing the BIOS............50 System diagnostic lights..........51 Getting help and contacting Dell........53 ................. 53 Self-help resources ..................53 Contacting Dell...

  • Page 7: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 8: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...
  • Page 9 Component Secured to Screw type Quantity Battery Palm-rest assembly M1.6x4 Battery Palm-rest assembly M2x3 CPU plate System board M1.6x2.5 Display-cable System board M1.6x2.5 bracket Display hinges Palm-rest assembly M2.5x3.5 Fingerprint reader Palm-rest assembly M1.6x1.5 bracket Hard drive plate System board M1.6x2.5 Hard-drive (SSD) Palm-rest assembly...

  • Page 10: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 11: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Remove the eight screws (M2x3) that secure the base cover to the palm-rest assembly.
  • Page 12 Starting from the back of the computer, pry up the base cover using a plastic scribe and lift the base cover off the palm-rest assembly.

  • Page 13: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the base cover with the screw holes on the palm-rest assembly and snap the base cover into place.

  • Page 14: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the battery cable from the system board.
  • Page 15 Lift the battery off the palm-rest assembly.

  • Page 16: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 17: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 18 Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 19: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure...

  • Page 20: Post-Requisites

    Adhere the display-cable tape to the hard-disk plate. Post-requisites Replace the battery. Replace the base cover.

  • Page 21: Disconnecting The Wireless Antenna Cables

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The wireless card is integrated into the system board and can not be removed. Prerequisites...
  • Page 22 Disconnect the antenna cables from the wireless card.

  • Page 23: Reconnecting The Wireless Antenna Cables

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the antenna cables to the wireless card. The following table provides the antenna cable color schemes for the wireless card supported by your computer.

  • Page 24: Post-Requisites

    Replace the screw (M1.6x2.5) that secures the wireless-card bracket to the system board. Post-requisites Replace the battery. Replace the base cover.

  • Page 25: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 26 Lift the speakers, along with its cables, off the palm-rest assembly.

  • Page 27: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, place the speakers on the palm-rest assembly.

  • Page 28: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 29 Note the location of the coin-cell battery and pry it off the palm-rest assembly.

  • Page 30: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Connect the coin-cell battery cable to the system board.

  • Page 31: Removing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 32 Remove the two screws (M2x2) that secure the touch pad to the palm-rest assembly, then lift the touch pad from the inner edge and remove it from the palm-rest assembly.

  • Page 33: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm-rest assembly, then slide the touch pad into the palm-rest assembly at an angle.

  • Page 34: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 35 Disconnect the camera cable from the system board. Open the palm-rest assembly fully and place the display assembly and palm-rest assembly face down and then remove the six screws (M2.5x3.5) that secure the display hinges to the palm-rest assembly. NOTE: Ensure the surface is flat and free of objects when placing the display assembly face down.
  • Page 36 Lift the display assembly off the palm-rest assembly.

  • Page 37: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the palm-rest assembly under the display hinges and align the screw holes on the palm-rest assembly with the screw holes on the display hinges.

  • Page 38: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 39 Move the display cable to the side to facilitate system board removal. Open the latch and disconnect the power-button cable from the system board. Open the latch and disconnect the fingerprint-reader cable from the system board. Open the latch and disconnect the battery-status light cable from the system board.
  • Page 40 Disconnect the coin-cell battery from the system board. 15 Remove the screw (M1.6x3) that secures the system board to the palm-rest assembly. Remove the seven screws (M1.6x2.5) that secure the system board to the palm-rest assembly.
  • Page 41 Starting from the outer edge, lift the system board at an angle and remove it from under the tabs on the palm-rest assembly.

  • Page 42: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 43: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 44: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 45 Lift the keyboard off the palm-rest assembly.

  • Page 46: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.

  • Page 47: Removing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 48: Procedure

    Procedure After performing all the prerequisites, we are left with the palm-rest assembly.

  • Page 49: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly on a flat surface. Post-requisites Replace the keyboard.

  • Page 50: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 51: System Diagnostic Lights

    System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge.
  • Page 52 Light pattern Problem description Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white — Camera is in use. • Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. •...

  • Page 53: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...
  • Page 54 NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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