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Motorola motorokr e8 Service Manual
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Motorola motorokr e8 Service Manual

Motorola motorokr e8 Service Manual

Gsm 850/900/1800/1900 mhz edge
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Download this manual See also: Service Manual, User Manual
Level 1 and 2 Service Manual
6809517A42-A
MOTOROKR
™
E8
GSM 850/900/1800/1900 MHz EDGE, GPRS

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Summary of Contents for Motorola motorokr e8

  • Page 1: Index

    Level 1 and 2 Service Manual 6809517A42-A MOTOROKR ™ GSM 850/900/1800/1900 MHz EDGE, GPRS...
  • Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license.

  • Page 3: Table Of Contents

    Contents Level 1 and 2 Service Manual Contents MOTOROKR E8 6809517A42-A Contents Contents ..................3 Introduction .
  • Page 4 Contents MOTOROKR E8 January 10, 2008 6809517A42-A...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
  • Page 8 Introduction MOTOROKR E8 Replacement Parts Service Division (RPSD) Order replacement parts, test equipment, and manuals from RPSD. U.S.A. Outside U.S.A. Phone: 800-422-4210 Phone: 847-538-8023 FAX: 800-622-6210 FAX: 847-576-3023 Website: http://businessonline.motorola.com EMEA Phone: 49 461 803 1404 Website: http://emeaonline.motorola.com Asia Phone: 65 648 62995 Website: http://asiaonline.motorola.com...

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900...

  • Page 10: January

    Specifications MOTOROKR E8 Speech Coding Function Specification Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps January 10, 2008 6809517A42-A...

  • Page 11: Product Overview

    Level 1 and 2 Service Manual Product Overview Product Overview MOTOROKR™ E8 telephones represent the thinnest, most compact and lightweight global system for mobile communications (GSM) general packet radio service (GPRS) wireless application protocol (WAP)-enabled mobile phones. The E8 phones incorporate an improved user interface for easier operation, allows multimedia message service (MMS) messaging, and includes personal information manager (PIM) functionality.
  • Page 12 Product Overview MOTOROKR E8 Audio (RA) v10 • Video: capture and playback • Camera: 2MP with 8x zoom on capture; video capture & PB (H.263) • Memory: 2GB internal memory, microSD external memory (up to 4GB) • Connectivity: 3.5mm stereo headset jack, Stereo Bluetooth™ Class 2 (A2DP), USB 2.0 Hi-speed, GPRS Class 12, EDGE Class 12...
  • Page 13 Level 1 and 2 Service Manual Product Overview event that no caller identification information is available, the Incoming Call message is displayed. ➧ User must subscribe to a caller line identification service through their service provider. Other Features Detailed descriptions of these and other E8 features can be found in the user’s guide. 6809517A42-A January 10, 2008...

  • Page 14: General Operation

    General Operation MOTOROKR E8 General Operation Controls, Indicators, and Input / Output (I/O) Connections The E8 controls are located on the sides of the phone. See Figure 1. Lanyard Hook Headset Jack Camera Lens (on top of phone) (on back of phone) Bluetooth®...
  • Page 15 Level 1 and 2 Service Manual General Operation Indicators, in the form of icons, display on the LCD. Figure 2 shows some of the icons that display on the LCD. Feature Icons Clock Date Service Provider 10:10 10/15/2008 Options Main Menu Left Soft Right Soft Key Label...

  • Page 16: Battery Function

    General Operation MOTOROKR E8 Message Indicator – Shows when you receive a new text or voice message. Other indicators can include: V = email message ( = voicemail message Location Indicator – Shows P when your phone is providing location informa- tion to the network, or Q when location information is turned off.

  • Page 17: Tools And Test Equipment

    Co-Axial Cable Tool coaxial cable 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.

  • Page 18: Disassembly

    Disassembly MOTOROKR E8 Disassembly The procedures in this section provide instructions for the disassembly of E8 telephones. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 19 Level 1 and 2 Service Manual Disassembly Remove the headphone cover at the top of the phone (see Figure 3). Headphone cover v510563 Figure 2. Removing the Headphone Cover Set the headphone cover aside for reassembly. Lift up the battery near the bottom end of the phone, then remove the battery from the phone.

  • Page 20: Removing And Replacing The Subscriber Identity Module (Sim)

    Disassembly MOTOROKR E8 Insert the battery, contacts side first, into the battery compartment and push down followed by the opposite edge of the battery. Insert the bottom edge of the of the battery cover into the rear housing, then push the top edge of the cover down and snap it into place.

  • Page 21: Removing And Replacing The Antenna Cover

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Antenna Cover Remove the battery cover, battery, and SIM as described in the procedures. The antenna is fastened with plastic latches. These are fragile and should be released with care. Insert the disassembly tool under the antenna cover as shown in Figure 5 and release the first latch under the antenna cover.
  • Page 22 Disassembly MOTOROKR E8 Use the T5IP driver to remove the two screws that secure the PCB cover. See Figure 6. T5 screws are silver. T3 screws are black. Screw Screw (T5 Silver, 4x) Screw (T5 Silver, 4x) (T3 Black, 2x)

  • Page 23: Removing And Replacing The Acoustic Chamber Assembly

    Level 1 and 2 Service Manual Disassembly Insert and tighten the two PCB cover screws (T5, silver) with the T5IP driver. Replace the antenna cover, SIM, battery, and battery cover as described in the procedures. Removing and Replacing the Acoustic Chamber Assembly Remove the battery cover, battery, SIM, antenna cover, and PCB cover as described in the procedures.
  • Page 24 Disassembly MOTOROKR E8 Insert the disassembly tool between the acoustic chamber and the chassis to pry with a downward motion to lift the acoustic chamber assembly up from the phone chassis. v510673 Figure 9. Removing the Acoustic Chamber Assembly Use the metal tweezers to release the catch at the top of the battery compartment.
  • Page 25 Level 1 and 2 Service Manual Disassembly Release the catches along the sides with the metal tweezers. Catch Catch v511868 Figure 10. Releasing the Battery Compartment Catches Remove the acoustic chamber from the chassis. To replace, align the acoustic chamber assembly to the side of the coaxial cable as shown.
  • Page 26 Disassembly MOTOROKR E8 Engage and snap the catch on the right side. 10. Ensure that the hole on the battery floor matches the protrusion on the chassis. v513479 Figure 12. Checking Acoustic Chamber Alignment 11. Snap the catch on the left side of the acoustic chamber.
  • Page 27 Level 1 and 2 Service Manual Disassembly 12. Snap the catch on the upper left side of the acoustic chamber assembly. v513481 Figure 14. Installing the Acoustic Chamber Assembly 13. Snap the catch at the bottom of the acoustic chamber assembly. v513482 Figure 15.

  • Page 28: Removing The Vibrator Assembly

    Disassembly MOTOROKR E8 Removing the Vibrator Assembly 16. Insert the disassembly tool between the acoustic chamber and the rubber housing and pry with a downward motion to remove the vibrator assembly. Vibrator assembly v511870 Figure 16. Removing the Assembly 17. Insert the disassembly tool between the rubber grommet and the vibrator assembly to remove the grommet.
  • Page 29 Level 1 and 2 Service Manual Disassembly 19. To replace, use the tweezers to pick up the double-sided vibrator adhesive. Adhesive v514307 Figure 17. Double Sided Adhesive 20. Place the adhesive on the back of the vibrator assembly. Ensure the adhesive is centered on the vibrator assembly, with none of the adhesive extending past the edges.
  • Page 30 Disassembly MOTOROKR E8 21. Use the tweezers to remove the adhesive liner leaving the exposed adhesive intact on the vibrator. Liner Adhesive v514308 Figure 19. Removing the Adhesive Liner from the Vibrator 22. Use the tweezers to place the rubber vibrator grommet into the acoustic chamber.
  • Page 31 Level 1 and 2 Service Manual Disassembly 23. Hold the acoustic chamber assembly at the top and bottom edges and place the assembly into the press fixture using the alignment pin to position the assembly. Acoustic chamber assembly Alignment pin v514312 Figure 21.

  • Page 32: Removing And Replacing The Transceiver Board

    Disassembly MOTOROKR E8 25. Ensure the vibrator sits flat in the acoustic chamber. Removing and Replacing the Transceiver Board Remove the battery cover, battery, SIM, antenna cover PCB cover, antenna assembly/acoustic chamber as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 33 Level 1 and 2 Service Manual Disassembly Use the coaxial cable tool to unseat the coaxial cable. Coaxial cable tool Coaxial Cable Connector v511886 Figure 24. Removing Coaxial Cable Remove the coaxial cable from the c-clips on the daughter board. C-clip coax v511889...
  • Page 34 Disassembly MOTOROKR E8 Disengage the daughterboard board-to-board (B2B) flex connector. Daughterboard B2B connector v511891 Figure 26. Removing the Daughterboard B2B Connector Disconnect the P-flex B2B connector by lifting up the flex connector using a black stick or similar tool. It is important to disconnect the flex carefully to prevent damage to the receptacle pins (see Figure 27).
  • Page 35 Level 1 and 2 Service Manual Disassembly The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. Lift up the TNLC ZIF connector with the disassembly tool. P-flex Assy B2B ZIF connector v511924 Figure 28. Removing the P-Flex B2B Connectors Carefully slide the TNLC flex out of the ZIF connector using your fingers.
  • Page 36 Disassembly MOTOROKR E8 Insert the disassembly tool under the transceiver board assembly and lift the board up. Transceiver board Screw Screw (T3 Black, 3x) v511925 Figure 29. Removing Transceiver PCB 10. Carefully remove the transceiver board assembly out of the phone.
  • Page 37 Level 1 and 2 Service Manual Disassembly 12. Place the slider key into the slider key slot. Ensure that the slider key is centered on the alignment pin below the slider key. The adhesive will temporarily hold the slider key in place. Adhesive tape Slider key Alignment pin...
  • Page 38 Disassembly MOTOROKR E8 14. Place the transceiver PCB into the chassis. Ensure screw holes align with screw bosses under the transceiver board. v514337 Figure 33. Installing the Transceiver PCB 15. Ensure the slider switch fits in the slot on the back of the slider key.
  • Page 39 Level 1 and 2 Service Manual Disassembly 16. Connect the daughter board B2B connector to the main PCB. B2B connector v514066 Figure 35. Connecting B2B Connector to the Transceiver PCB 17. Align and then connect the TNLC flex to the ZIF connector. TNLC Flex connector v514067 Figure 36.
  • Page 40 Disassembly MOTOROKR E8 18. Engage the TNLC flex to the connector. When correctly engaged, the flex and connector will appear as shown below. No gap between the wite witness line and the ZIF Connector v514320 Figure 37. TNLC Flex Connector 19.

  • Page 41: Removing And Replacing The Daughter Board

    Level 1 and 2 Service Manual Disassembly 21. Insert the side dome flex into the slot on the side of the phone chassis. 22. Carefully attach the coaxial cable tool to end of the coaxial cable. 23. Use the coaxial cable tool to attach the cable to the cable connector on the daughter board.
  • Page 42 Disassembly MOTOROKR E8 Insert the disassembly tool under the daughter board and lift it up carefully to allow the UI flex to pass through the daughter board. Daughter board UI flex v511948 Figure 40. Removing the Daughter Board Remove the daughter board from the phone.
  • Page 43 Level 1 and 2 Service Manual Disassembly Press the UI flex onto the daughter board. Ensure that the UI flex is attached within the rectangular box on the daughter board. UI Flex Daughter board v514317 Figure 42. Adhereing the UI Flex to the Daughter Board 6809517A42-A January 10, 2008...

  • Page 44: Removing And Replacing The P-Flex Assembly

    Disassembly MOTOROKR E8 Removing and Replacing the P-Flex Assembly Remove the daughter board as described in the procedures. Insert the pointed end of the disassembly tool into the gap next to the headphone jack on the p-flex assembly and push the p-flex assembly out of the housing.

  • Page 45: Removing And Replacing The Volume Keys

    Level 1 and 2 Service Manual Disassembly Remove the p-flex assembly from the phone. To replace, align and insert the p-flex assembly into the phone chassis. P-flex assembly v514072 Figure 45. Installing the P-flex Assembly Replace the transceiver board, acoustic chamber assembly, PCB cover, antenna cover, SIM, battery, and battery cover as described in the procedures.
  • Page 46 Disassembly MOTOROKR E8 Use the metal tweezers to remove the volume keys as shown in Figure 46. Volume key Tweezers v514077 Figure 46. Removing the Volume Keys To replace, January 10, 2008 6809517A42-A...

  • Page 47: Subscriber Identity Module (Sim) And Identification

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections, as shown in Figure 47.
  • Page 48 Subscriber Identity Module (SIM) and Identification MOTOROKR E8 International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 49: Troubleshooting

    Troubleshooting Troubleshooting Manual Test Mode Motorola E8 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.
  • Page 50 Troubleshooting MOTOROKR E8 Table 3. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 5*0*8 Set audio level 8 5*0*9 Set audio level 9 5*0*10 Set audio level 10 5*0*11 Set audio level 11 5*0*12 Set audio level 12 5*0*13...

  • Page 51: Troubleshooting Chart

    Level 1 and 2 Service Manual Troubleshooting Troubleshooting Chart Table 4. Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.

  • Page 52: Programming: Software Upgrade And Flexing

    Troubleshooting MOTOROKR E8 Table 4. Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY b) Antenna assembly defective. Check to make sure the antenna is installed correctly. If the antenna is installed correctly, substitute a known good antenna assembly. If this does not clear the fault, reinstall the original antenna assembly and proceed to c.

  • Page 53: Exploded View Diagram

    Level 1 and 2 Service Manual Troubleshooting Exploded View Diagram v511949 Figure 48. Exploded View Diagram 6809517A42-A January 10, 2008...

  • Page 54: Exploded View Parts List

    Troubleshooting MOTOROKR E8 Exploded View Parts List The following part numbers are provided only for reference. Please contact your local Motorola parts organization for current part number information. Table 5. Parts List Motorola Part Item Description Number 0171905A02 Antenna Cover Assembly Dark Navy 0170386F38 Acoustic Chamber Housing Assy (incl.
  • Page 55 Level 1 and 2 Service Manual Troubleshooting Table 5. Parts List (Continued) Motorola Part Item Description Number AAHN6041A Battery Door, DARK NAVY, CMCC The "Replacement Parts Service Division (RPSD)" section on page 7 provides information about ordering replacement parts. There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly.

  • Page 56: Accessories

    2GB microSD card & Mot SD adapter SYN1407 512MB microSD card & Mot SD adapter SYN1405 512MB microSD card (bulk) 8289104W01 Motorola Phone Tools Phase 4 SVN5539 Bluetooth Headset H505 EZ Pair - Black Gloss SYN1949 Bluetooth Headset H505 EZ Pair - Pink SYN1965...
  • Page 57 Level 1 and 2 Service Manual Troubleshooting Table 6. Accessories (Continued) Description Kit Number Bluetooth Headset - MiniBlue H9 (Includes headset, charger base, and SJ0095 extra eartips) Bluetooth Headset Blue H700 (Verizon only in North America) SYN1618 BT Headset and Charging case H680 Midnight SYN2168 BT Headset and Charging Case H680 Frost SYN2237...
  • Page 58 SYN2347 ASSY,MOB/VOICE,BT HSET,H371,FLSH ATT SYN2341 BT Electronics Audex Motorola Jacket Series for Japan - Deep Spruce SYN1842 BT Electronics Audex Motorola Jacket Series for PRC - Deep Spruce SYN1841 BT Electronics Audex Motorola Jacket Series for PRC - Fire Red...
  • Page 59 Level 1 and 2 Service Manual Troubleshooting Table 6. Accessories (Continued) Description Kit Number 3.5mm Hdst -FM enhanced (Nirvana) SYN2356 BT ACTIVE STEREO HDST, S9, BLK SYN2035 Bluetooth Active Stereo Headphones S9 Mandarin Orange SYN2324 Charger Adapter - MU/MU SKN6258 EMU PLUG /MU RECEPTACLE ADAPTER SKN6257 Charger Adapter - Euro Plug...
  • Page 60 Troubleshooting MOTOROKR E8 Table 6. Accessories (Continued) Description Kit Number Travel Charger MicroUSB Standard- UK/HK SPN5340 Travel Charger MicroUSB Standard- US SPN5334 Battery BK60 Li-Ion 930 mAh SNN5795 Charger Adapter - Aust/NZ Plug SYN8127 Travel Charger MicroUSB Standard- Brazil US Blades...
  • Page 61 1 and 2 Index Level 1 and 2 Service Manual Index MOTOROKR E8 6809517A42-A INDEX IMEI 48 Introduction 5 airplane mode 16 manual test mode 49 alert settings 16 menu antenna assembly, removing and replacing 23 structure diagram 16 antenna cover...
  • Page 62 Index MOTOROKR E8 antenna cover 21 battery 18 PCB cover 21 SIM 20 vibrator assembly 28 serial number mechanical 47 service manual about 6 revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7...

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