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Toshiba Satellite P500 Maintenance Manual

Toshiba Satellite P500 Maintenance Manual

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Toshiba Personal Computer
Satellite P500/Pro500
Maintenance Manual
TOSHIBA CORPORATION
File Number 960-Q08
Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)

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Summary of Contents for Toshiba Satellite P500

  • Page 1 Toshiba Personal Computer Satellite P500/Pro500 Maintenance Manual TOSHIBA CORPORATION File Number 960-Q08 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 2 © 2003 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.
  • Page 3 NOTE: “Note” contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.
  • Page 4 The manual is divided into the following parts: Chapter 1 Hardware Overview describes the Satellite P500 system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service.
  • Page 5 Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the computer that appears on its display is presented in the typeface below: Format complete System transferred Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 6: Table Of Contents

    TFT Color Display.......................20 1.6.1 LCD Module With CCFL Backlight.............20 1.6.2 CCFL Inverter Board ..................22 Power Supply .......................23 Batteries ........................24 1.8.1 Main Battery ....................26 1.8.2 Battery Charging Control................27 1.8.3 RTC battery....................28 AC Adapter ........................29 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 7 Diagnostic Test Program Execution Check ......29 Procedure 2 Connector Check and Replacement Check......30 Touch pad Troubleshooting ..................31 Procedure 1 Diagnostic Test Program Execution Check ......31 Procedure 2 Connector Check and Replacement Check......32 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 8 Replacement Check ..............45 2.15 Fingerprint Troubleshooting ..................46 Procedure 1 Diagnostic Test Program Execution Check ......46 Procedure 2 Connector Check and Replacement Check......46 2.16 Bluetooth Troubleshooting ..................47 Procedure 1 Connector Check and Replacement Check......47 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 9 3.21 Common Tests and Operation ......3-Fehler! Textmarke nicht definiert. 3.21.1 How to operate a window ......... 3-Fehler! Textmarke nicht definiert. 3.21.2 How to Stop the Test Program......3-Fehler! Textmarke nicht definiert. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 10 3.21.3 Test Status Screen ..........3-Fehler! Textmarke nicht definiert. 3.21.4 Test Stop Display..................... 3-70 3.21.5 How to enter data ..................... 3-70 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 11 Wireless LAN card ....................4-28 4.10 Display assembly ..................... 4-31 4.11 Cover assembly......................4-36 4.12 Touch pad......................... 4-40 4.13 USB board ........................ 4-43 4.14 System board......................4- 4.15 CPU..........................4- 4.16 LCD unit / FL inverter ..................... 4-50 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 12 4.17 Application for thermal pad and grease on CPU, North Bridge, and VGA Board…………………………………………………………………………..4-55 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 13 Appendix D Keyboard Scan/Character Codes ..............D-1 Appendix E Key Layout.....................E-1 Appendix F Wiring Diagrams.................... F-1 Appendix G BIOS Rewrite Procedures ................G-1 Appendix H EC/KBC Rewrite Procedures................ H-1 Appendix I Reliability......................I-1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 14 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 15: Chapter 1 Hardware Overview

    Chapter 1 Hardware Overview Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 16: System Block Diagram

    TFT Color Display.......................20 1.6.1 LCD Module With CCFL Backlight............20 1.6.2 CCFL Inverter Board ................22 Power Rails ........................23 Batteries ........................24 1.8.1 Main Battery...................26 1.8.2 Battery Charging Control ...............27 1.8.3 RTC battery ....................28 AC Adapter ........................29 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 17 Battery specifications..................24 Table 1-13 Time required for charges of main battery ............25 Table 1-14 Data preservation time ..................25 Table 1-15 Time required for charges of RTC battery............26 Table 1-16 AC adapter specifications ................27 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 18: Features

    Chapter 1 Hardware Overview Features 1.1 Features The Satellite P500 (Intel Platform) features are listed below. Microprocessor Microprocessor that is used will be different by the model. It supports processors as follows 1. Intel® Core™2 Duo Mobile Processor T9900 3.06GHz T9800 2.93GHz...
  • Page 19 TFT color display. Supported via a RGB connector. Keyboard Toshiba keyboard module has (104/105/109 keys) with three LEDs design, Support Windows keys & Application keys. Multi-langue support. New Dummy card slot The new card slot (dummy card) accommodates one 5mm Type II card. The slot support 16-bit PC cards.
  • Page 20 Connectors for LAN and Modem are separately mounted. 1394 One 1394 port is equipped. Multiple Digital Media Card Slot XD/MS/MS pro/SD/MMC are supported Bluetooth USB Bluetooth Module standard Ver 2.1 & EDR(Enhanced Data Rate) equipped Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 21 Chapter 1 Hardware Overview Security Kensington Lock, Fingerprint –Enhanced Lock is also equipped. HDD Password 3D Accelerometer for HDD Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 22: Figure 1-1 Front Of The Computer

    12. Internet Button* 13. CD/ DVD Button* 14. Previous Button* 15. Volume Down Button* 16. Mute Button* 17. Play/Pause Button* 18. Next Button* 19. Volume Up Button* Figure 1-1 Front of the computer Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 23: System Block Diagram

    Chapter 1 Hardware Overview 1.2 System Block Diagram Figure 1-2 shows the system block diagram. Figure 1-2 System block diagram for Intel Platform Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 24 T1700 1.83GHz T1600 1.66GHz Celeron 585 2.16GHz Memory Two memory slots capable of accepting DDRII-SDRAM 512MB,1GB, 2GB or 4GB memory modules for a maximum of 4GB. • 200-pin SO-DIMM • 1.8V operation Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 25 − Enhanced Power Management − SMBus 2.0 − High Definition Audio Controller − 676-pin 31mmx31mm mBGA Package Other main system chips Clock Generator (Montevina Platform: ICS9LPRS365BGLF) EC/KBC –[W/CIR(Winbond WPCE775CA0DG)] –[WO/CIR(Winbond WPCE775LA0DG)] HD Audio (CONEXANT CX20583-10Z) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 26 The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected to telephone line through RJ11 MOD Blue tooth Mini USB Bluetooth Module (BTO) V2.1. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 27: Inch Hard Disk Drive

    Depth (mm) 100.2 +/- 0.25 ions Weight (g) 97/98 97/98 101//102 101//102 Parameter Standard value FUJITSU FUJITSU FUJITSU FUJITSU MHY2120BH MHY2160BH MHY2200BH MHY2250BH Width (mm) Outline Height dimensi (mm) Depth (mm) 101(Max) Weight Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 28 102 (max.) 102 (max.) Weight (g) Table 1-2 2.5-inch HDD dimension Parameter Standard value FUJITSU FUJITSU FUJITSU MHX2250BT MHX2300BT MHZ2400BT Width (mm) Outline Height 12.5 dimensi (mm) Depth 70.0 (mm) 101(Max) Weight Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 29 Speed (RPM) 5,400 Data transfer Rate - To/From Media 84.6MB/s Max. - T0/From Host 1.5Gbps (150MB/s) bus transfer rate 1.5Gbps(150MB/s) (MB/s) Average random seek 12.0ms/14.0ms time (read) (ms) Power-on-to-ready 4.0 (typ.) (sec) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 30 4,200 Data transfer Rate - To/From Media 6 .8MB/s Max. - T0/From Host 1.5Gbps (150MB/s) bus transfer rate 1.5Gbps (150MB/s) (MB/s) Average random seek 12.0ms/14.0ms time (read) (ms) Power-on-to-ready 4.0 (typ) (sec) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 31: Optical Drive

    The DVD Super Multi drive is shown in Figure 1-4. The dimensions and specifications of the DVD Super Multi drive are described in Table 1-3, Table 1-4, Table 1-5, Table 1-6, Table 1- Figure 1-4 DVD Super Multi drive Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 32 (UJ-870BTJZ-A) (UJ-870FTJZ-A) Width (mm) Outline Height (mm) 12.7 dimensions Depth (mm) Mass (g) Parameter Standard value TSST TSST Maker (TS-L632H) (TS-L632P) Width (mm) Outline Height (mm) 12.7 dimensions Depth (mm) Mass (g) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 33 CD-R 10x CLV, 16x, 24x ZCLV CD-RW 4x, 10x CLV, 16x ZCLV Burst Transfer PIO mode4/Multi word mode2/Ultra DMA mode2 mode CD-ROM 130ms (Typ.) Access time (ms) (Random) DVD-ROM 135ms (Typ.) Buffer memory Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 34 24X Zone CLV at CD-R 16X Zone CLV at CD- RW Burst Transfer PIO mode4/Multi word mode2/Ultra DMA mode2 mode CD-ROM 150ms (Typ.) Access time (ms) (Random) DVD-ROM 160ms (Typ.) Buffer memory Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 35 DVD+R DL :Max.4X Zone CLV DVD+RW :Max.8X Zone CLV DVD-RAM :3-5X ZCLV ( 4.7GB) Burst Transfer PIO mode4/Multi word mode2/Ultra DMA mode2 mode CD-ROM 150ms (Typ.) Access time (ms) (Random) DVD-ROM 180ms (Typ.) Buffer memory Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 36 DVD-R DUAL Max 4X (5400 KB/sec) DVD-RAM Max 5x PCAV 5X/ CLV3X/2X PIO mode4 Burst Multi word mode2 Transfer Ultra DMA mode2 mode CD-ROM 130ms (Typ.) Access time DVD- 130ms (Typ.) (ms) (Random) Buffer memory Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 37: Keyboard

    Figure 1-5 Keyboard for US style Figure 1-6 is a view of the keyboard for UK style Figure 1-6 Keyboard for UK style See Appendix E for details of the keyboard layout Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 38: Tft Color Display

    The Silvis-10M10MG-10AR+10ARGanel use CCFL to control backlight. 1.6.1 LCD Module with CCFL Backlight Figure 1-7 shows a view of the LCD module and Table 1-9 lists the specifications. Figure 1-7 SAMSUNG LCD Module Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 39: Table 1-9 Lcd Module Specifications

    LTN184KT02-T01 LTN184HT04-T01 Number of Dots 1,440 x 3(R,G,B) x 900 1,440 x 3(R,G,B) x 900 Dot spacing (mm) 0.243 (H) 0.243 (V) 0.213 (H) 0.213 (V) Display Colors 262,144 colors 262,144 colors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 40: Ccfl Inverter Board

    Delta SUMIDA Item T18I095.00 DAC-08N035 TWS-449-308 TBD485NR Voltage (V) 8~20 8~20 8~20 8~20 Input Power (W) 7.5W 7.5W 7.5W 7.5W Voltage (Vrms) 612~945 612~945 612~945 612~945 Output Current 2.3±0.4 ~ 6.5±0.3 (f=55KHz)(mArms) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 41: Power Supply

    Power supply Yes/No Name Power OFF Power OFF Voltage [V] No Battery Suspend mode Boot mode +5VPCU +3VPCU +3V_S5 +3VSUS +1.8VSUS +SMDDR_VTERM +SMDDR_VREF +1.8V +1.5V 1.25 +1.2V 1.05 +1.05v 1.0~1.2 +NB_CORE 0.7~1.2 VCC_CORE Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 42: Batteries

    1.8.1 Main Battery The main battery is the primary power supply for the computer when the AC adapter is not connected. In Standby, the main battery maintains the current status of the computer. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 43: Battery Charging Control

    Standby About 3 days Hibernation About 1 month 6 cell Approximately 3 days(sleep mode) Battery Pack 12 cell Approximately 6 days(sleep mode) Approximately 1 month(shutdown mode,All type of battery pack Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 44: Rtc Battery

    Table 1-15 lists the Time required for charges of RTC battery and data preservation time. Table 1-15 Time required for charges of RTC battery Condition Time Power ON (Lights Power LED) About 24 hours Data preservation tome (Full-charged) About a month Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 45: Ac Adapter

    Table 1-16 AC adapter specifications Parameter Specification With Led DELTA/ LITE-ON DELTA/ LITE-ON DELTA/ LITE-ON Power 120W Input voltage AC 100V/240V Input frequency 50Hz/60Hz Input current 1.5A Output voltage DC 19V Output current 3.95A 4.74A 6.3A Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 46: Troubleshooting Procedures

    Chapter 2 Troubleshooting Procedures 2-1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 47 2-2 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 48 Diagnostic Test Program Execution Check ......29 Procedure 2 Connector Check and Replacement Check......30 Touch pad Troubleshooting ..................31 Procedure 1 Diagnostic Test Program Execution Check ......31 Procedure 2 Connector Check and Replacement Check......32 2-3 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 49 Replacement Check ..............45 2.15 Fingerprint Troubleshooting ..................46 Procedure 1 Diagnostic Test Program Execution Check ......46 Procedure 2 Connector Check and Replacement Check......46 2.16 Bluetooth Troubleshooting ..................47 Procedure 1 Connector Check and Replacement Check......47 2-4 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 50: Troubleshooting

    1. Phillips screwdrivers (For replacement procedures) 2. Implements for debugging port check • Toshiba MS-DOS system FD • RS-232C cross cable • Test board with debug port test cable • PC for displaying debug port test result Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 51 There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g.> Connection of modem Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 52: Troubleshooting Flowchart

    Before going through the flowchart steps, verify the following: Ask him or her to enter the password if a password is registered. Verify with the customer that Toshiba Windows is installed on the hard disk. Non- Windows operating systems can cause the computer to malfunction.
  • Page 53 2 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (1/2) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 54 Figure 2-1 Troubleshooting flowchart (2/2) If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 55 13. If an error is detected on the fingerprint test, perform the fingerprint Troubleshooting Procedures in Section 2.16. 14. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting Procedures in Section 2.17. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 56: Power Supply Troubleshooting

    The battery level is low while the system power is ON. (even intervals) Blinks orange once The system is driven by only a battery and the battery level (at being switched on) is low. Doesn’t light Any condition other than those above. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 57 Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or green, go to Procedure 4. NOTE: Use a supplied AC adapter. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 58: Procedure 2 Connection Check

    If the battery pack is still not charged, go to Check 5. Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go to Procedure 5. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 59: Procedure 4 Replacement Check

    Battery pack may be faulty. Replace it with a new one. If the problem still occurs, perform Check 2. Check 2 System board may be faulty. Replace it with a new one. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 60: System Board Troubleshooting

    Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debugging Port Check Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 61 The following error message appears when data stored in RAM under the resume function is lost because the battery has become discharged or the system board is damaged. Go to Procedure 3. WARNING: RESUME FAILURE. PRESS ANY KEY TO CONTINUE. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 62 (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) HDD #0 ERROR (21) HDD #1 ERROR (22) NO FDD ERROR (23) FDC ERROR (24) TIMER INTERRUPT ERROR (25) RTC UPDATE ERROR Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 63 Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 64 Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test extended memory address lines Jump to UserPatch1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 65 Shadow option ROMs Set up Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 66 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended checksum (optional) Unknown interrupt Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 67 System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Mode 1 Output one beep before boot Boot to Mini DOS Clear Huge Segment Boot to Full DOS Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 68: Keyboard

    If an error is detected during these tests, go to Procedure 4. Procedure 4 Replacement Check System board may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace system board with a new one. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 69: Usb Fdd Troubleshooting

    Procedure 2. Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed on the computer, go to Procedure 3. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 70: Diagnostic Test Program Execution Check

    “write enable”. If any other message appears, perform Check 2. Write protected Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 71: Procedure 3 Connector Check And Replacement Check

    1. Cable can not be disconnected from the connector. 2. Cable is connected straight to the connector. 3. Cable is connected all the way seated in the connector. 4. Cable can not be broken. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 72 If it does not work properly when connected to CN12, CN19, CN20 or all ports, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 73: Hdd Troubleshooting

    User’s Manual. Procedure 1 Partition Check Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks: Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you Check 1 can change to drive C, go to Procedure 2.
  • Page 74: Message Check

    2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 75: Format Check

    Using the Diagnostic Disk, format 2.5” HDD with a format option (physical format). If HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command. If you cannot format 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 76: Diagnostic Test Program Execution Check

    HDD - ECC RECOVER ENABLE HDD - DRIVE NOT READY HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ERROR Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 77: Procedure 5 Connector Check And Replacement Check

    Chapter 4, Replacement Procedures and check the operation. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 78: Keyboard Troubleshooting

    ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program. If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning properly. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 79: Procedure 2 Connector Check And Replacement Check

    Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 80: Touch Pad Troubleshooting

    3, Tests and Diagnostics, for more information on how to perform the test program. If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning properly. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 81: Procedure 2 Connector Check And Replacement Check

    Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 82: Display Troubleshooting

    Insert the Diagnostics disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3. Satellite P500 Maintenance Manual (960-Q08)
  • Page 83: Connector And Cable Check

    HV cable. Their cables may be disconnected from system board or FL inverter board. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. If the connection is loose, reconnect firmly and restart the computer. If the problem still occurs, go to Procedure 4. Satellite P500 Maintenance Manual (960-Q08)
  • Page 84: Procedure 4 Replacement Check

    Chapter 4, Replacement Procedure and test the display again. If the problem still occurs, perform Check 5. Check 5 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedure. Satellite P500 Maintenance Manual (960-Q08)
  • Page 85: Optical Disk Drive Troubleshooting

    If the connection is loose, reconnect it firmly and return to Procedure 2. If the problem still occurs, perform Check 2. Check 2 Optical disk drive may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 3. Satellite P500 Maintenance Manual (960-Q08)
  • Page 86 Troubleshooting Procedures Check 3 System board may be faulty. Replace it with new one following the instructions in Chapter 4. Satellite P500 Maintenance Manual (960-Q08)
  • Page 87: Modem Troubleshooting

    Disassemble the computer following the steps described in Chapter 4 and perform the following checks: Check 1 Make sure the following connections are firmly connected. If any connector is disconnected, connect it firmly and return to Procedure 1. If the problem still occurs, perform Check 2. Satellite P500 Maintenance Manual (960-Q08)
  • Page 88 Cable between MDC and system board may be faulty. Replace it with a new one following the instructions in Chapter 4. If the problem still occurs, perform Check Check 6 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. Satellite P500 Maintenance Manual (960-Q08)
  • Page 89: Lan Troubleshooting

    LAN cable may be faulty. Replace it with a new one. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. Satellite P500 Maintenance Manual (960-Q08)
  • Page 90 Troubleshooting Procedures Satellite P500 Maintenance Manual (960-Q08)
  • Page 91: Wireless Lan Troubleshooting

    LAN. You will need a second computer that can communicate by wireless LAN. Perform the test following the instructions described in Chapter 3. If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2. Satellite P500 Maintenance Manual (960-Q08)
  • Page 92: Antennas' Connection Check

    Make sure that wireless LAN antenna cables (black and white) are firmly connected to the connectors on Wireless LAN card. If wireless LAN antenna cables are not connected properly, connect them firmly and perform Procedure 1. If the problem still occurs, go to the procedure 3. Satellite P500 Maintenance Manual (960-Q08)
  • Page 93: Procedure 3 Replacement Check

    Wireless LAN card may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Satellite P500 Maintenance Manual (960-Q08)
  • Page 94: Sound Troubleshooting

    Connector Check The connection of sound system is shown in the following figure. As the connection may be defective, disassemble the PC and check each connection. If the problem still occurs, go to Procedure 2. Satellite P500 Maintenance Manual (960-Q08)
  • Page 95: Procedure 2 Replacement Check

    Chapter 4. If the problem still occurs, perform Check 6. Check 6 Audio board/System board may be faulty. Replace it with a new one following the instructions in Chapter 4. Satellite P500 Maintenance Manual (960-Q08)
  • Page 96: Fingerprint Troubleshooting

    Fingerprint may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. Satellite P500 Maintenance Manual (960-Q08)
  • Page 97: Bluetooth Troubleshooting

    Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. Satellite P500 Maintenance Manual (960-Q08)
  • Page 98: Diagnostic Programs

    Test Program for Field. Chapter 3 Diagnostic Programs Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 99: Chapter 3 Contents

    How to operate a window ................3-69 3.21.2 How to Stop the Test Program..............3-69 3.21.3 Test Status Screen ..................3-69 3.21.4 Test Stop Display..................3-70 3.21.5 How to enter data ..................3-70 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 100: Tests And Diagnostics Software Overview

    Test Program for Field. Tests and Diagnostics Software Overview This chapter explains how to use the Tests and Diagnostics Software for the Satellite P500 and Satellite Pro P500 computer systems. NOTES: Before starting the Tests and Diagnostics software: 1. Check all cables for loose connections.
  • Page 101: Executing The Diagnostic Test

    04.LOG UTILITIES 05.SYSTEM CONFIGURATION 06.OPTION 99.EXIT 3. To select the Diagnostic Test from the Diagnostics Menu use the arrow keys to set the highlight bar to 01 and press Enter. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 102 11. Item 88 sets the floppy disk drive and hard disk drive error retry count. Item 99 exits the submenu of the Diagnostic Test and returns to the Diagnostics Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 103 14. MEMORY2 TEST 07. REAL TIME CLOCK TEST 88. FDD&HDD ERROR RETRY COUNT SET 99. EXIT TO DIAGNOSTICS MENU Use the arrow keys to highlight the desired option and press Enter. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 104 Table 3-1 in Section 3.3 lists the function of each test on the subtest menu. Table 3-2 in Section 3.15 lists the error codes and error status for each error. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 105: Subtest Names

    80* 25 Character Display 320* 200 Graphics Display 640* 200 Graphics Display 640* 480 Graphics Display Display Page “H” Pattern Display Video DAC Register W/R/C Color Graphics Display Color Attributes Display Color Tiling Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 106 Marching Test Working Data Test HIGH RESOLUTION VRAM W/R/C Test DISPLAY TEST 640* 480 Mode Display 800* 600 Mode Display 1024* 768 Mode Display “H” Pattern Display Focus Test (“E” Pattern) Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 107 Random Read Test Read Specified Address Test 1 point W/R/C Test MEMORY2 All one/zero Test Walking 1/Walking 0 Test(Left) Walking 1/Walking 0 Test(Right) Walking 1/Walking 0 Test(Left /Right) *This test cannot support. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 108: System Test

    Device chemistry : LION design voltage : 11100 mV Manufacturer data specification information : 2.1 Manufacture date : 9/13/2005 serial no. : 32009 STATUS : INIT Press [ESC] KEY to exit Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 109 An access platform is leveling. platform. Test Fixture The Fixture which fixes PC by 90 degree inclination is used. Vibration/shock doesn't take a PCB at the time of T&D inspection. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 110 Display of a Test Program The portion which PC and Test-Fixture contact is green. Set method of PC Upper If all data is less than ranges, it will be OK. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 111 The display of a test program and the set method of PC are shown below. Display of a Test Program Set method of PC Rear Uppe If all data is less than ranges, it will be OK. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 112 The display of a test program and the set method of PC are shown below. Display of a Test Program Right Set method of PC Uppe If all data is less than ranges, it will be OK. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 113 The display of a test program and the set method of PC are shown below. Display of a Test Program Set method of PC Front Uppe If all data is less than ranges, it will be OK. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 114 A test result is displayed when a test is completed. A display of result is O.K. or NG. And an error flag is returned at the end of a program. OK is 0. NG is 1. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 115 Test Program for Field. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 116: Memory Test

    Test data = 1H, 2H, 4H, 8H, 10H, through 80000000H. 4. Fixed data test “16 bit write/ 16 bit read” is executed and the new data is compared to the original data. Test data = FFFFFFFFH, 00000000H, 80018001H Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 117 Protected Mode [32MB - MAX] This subtest first writes data patterns and address data from 32MB to the maximum installed memory, reads the new data, and then compares the result Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 118 This subtest writes a data pattern (CCAA5533H ) in 4KB from 0 to the maximum installed memory, then waits for a memory refresh cycle (16 ms or more), reads the new data, and compares the result with the original data pattern. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 119 Stress Test This subtest writes the following 16KB data patterns to the Write/Read Buffer in conventional memory. data: FFFFFFFFFFFFFFFF0000000000000000 5555555555555555AAAAAAAAAAAAAAAA CCCCCCCCCCCCCCCC3333333333333333 0000000000000000FFFFFFFFFFFFFFFF AAAAAAAAAAAAAAAA5555555555555555 3333333333333333CCCCCCCCCCCCCCCC FFFFFFFFFFFFFFFF0000000000000000 0000000000000000FFFFFFFFFFFFFFFF 5555555555555555AAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAA5555555555555555 CCCCCCCCCCCCCCCC3333333333333333 3333333333333333CCCCCCCCCCCCCCCC Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 120: Keyboard Test

    This subtest is used for the 105 keyboard and functions the same as Subtest 1. Subtest 03 Pressed Key Display [104 Keyboard] This subtest is used for the 104 keyboard and functions the same as Subtest 1. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 121 , screen will display <PRESS> in right rectangle , the program exit . If left and right button short , screen will display <Left and Right Button maybe short > , the program exit . Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 122 Test Program for Field. LEFT PRESS TOUCH_PAD TEST RIGHT PRESS Please Do Not Press the Left and Right Button At The Same Time Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 123: Display Test

    RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR NEXT LINE SHOWS BLINKING DISPLAY BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB BLUE MAGENTA GREEN CYAN YELLOW WHITE Press [ Enter ] KEY To exit this subtest and return to the Display Test menu: Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 124 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 125 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 126 Press ENTER to display the following sixteen colors: black, blue, green, cyan, red, magenta, brown, white, dark gray, light blue, light green, light cyan, light red, light magenta, yellow, and intensified white. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 127 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 128 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 129 Press ENTER to display the following 16 colors: black, blue, green, cyan, red, magenta, brown, white, dark gray, light blue, light green, light cyan, light red, light magenta, yellow, and intensified white using 640*480 video resolution. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 130 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 131 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 132 ” displays on the screen and then the screen flickers due will remain blank to the fast screen refresh while the test is executing. Press Ctrl + break to return to the Display Test menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 133 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 134 Pressing Enter executes VRAM mapping test which indicates vertical lines Press Enter to execute the VRAM mapping test which displays a horizontal line at one dot intervals using Mode 12. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 135 Press Enter to execute the VRAM mapping test which displays a vertical line at four dot intervals using Mode 12. Press [Enter] Key Press Enter to display VRAM mapping test using the all dots Mode. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 136 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 137 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 138: Floppy Disk Test

    Subtest 03 Random Address/Data This subtest writes random data to random addresses on all tracks defined in Subtest 01. The data is then read and compared to the original data. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 139 This subtest reads data from a specified track and head. The following message displays on the screen to enter the test track number and head number. TRACK NO (00~79) ?? HEAD NO (0~1) ? Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 140: Hard Disk Test

    • Random Subtest 03 Random Address Data This subtest writes random data to 1000 different random addresses on the HDD. This data is then read and compared to the original data. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 141 3.18) to specify the LBA number where the error(s) occurred during Subtest 01. The following message displays on the screen to enter the test sector count. SECTOR COUNT (01~39) ?? START ADDRESS (00000000~MAX Address) ? Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 142 This subtest writes specified data to a specified sector count, then reads and compares the result. The following message displays on the screen to enter the test data, sector count. TEST DATA ????(=37b3H) SECTOR COUNT (01~39) ?? START ADDRESS (00000000~Max Address) ? Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 143: Real Time Clock Test

    If YES is selected for Test Loop on the Test Parameter menu, the screen above displays and the test is executed again. Press Ctrl + break to return to the Real Time Clock Test menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 144 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 145: Cache Memory Test

    (FFH, FEH, FEH, through 02H, 01H, 00H) is written and the new data is read and compared with the original data. The original cache memory content is then restored to the cache memory. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 146 “working data,” reads the new data and compares the result with the original data. The original cache memory content is then restored to the cache memory. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 147: High Resolution Display Test

    If YES is selected for Test Loop on the Test Parameter menu, the screen displays the colors listed above. Press Ctrl + break to return to the High Resolution Display Test menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 148 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 149 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 150 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 151 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 152 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 153: Multimedia Test

    Move the highlight bar to the subtest you want to execute and press Enter. NOTE: Use the Toshiba Backup CD-ROM for Subtests 01, 02, and 03. Because CDROM driver issue , the Multimedia function can’t test , this is limitation .
  • Page 154: Memory2 Test

    Walking 1/Walking 0 test (Right) Tee test method is the same as Subtest2. However, the data to be used differs. 80008000800080007FFF7FFF7FFF7FFF 4000400040004000BFFFBFFFBFFFBFFF Subtest 04 Walking 1/Walking 0 test (Left/ Right) Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 155 Test Program for Field. Tee test method is the same as Subtest2. However, the data to be used differs. 7FFF7FFF7FFF7FFF8000800080008000 BFFFBFFFBFFFBFFF4000400040004000 DFFFDFFFDFFFDFFF2000200020002000 FFFBFFFBFFFBFFFB0004000400040004 FFFDFFFDFFFDFFFD0002000200020002 FFFEFFFEFFFEFFFE0001000100010001 80008000800080007FFF7FFF7FFF7FFF 4000400040004000BFFFBFFFBFFFBFFF 0004000400040004FFFBFFFBFFFBFFFB 0002000200020002FFFDFFFDFFFDFFFD 0001000100010001FFFEFFFEFFFEFFFE Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 156: Error Codes And Error Status Names

    HDC Not Reset Error Drive Not Initialized DMA Boundary Error Bad Sector Bad Track Error ECC Error ECC Recover Enabled HDC Error Seek Error Time Out Error Drive Not Ready Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 157 Caching Error Other Error Multimedia Write Error Invalid Drive Drive Not Ready Other Error NOTE: If error status name is Other Error , please reference the Error Code for error information Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 158: Running Test

    File. 7. This program is executed according to the Count Loop number selected in the Running Test Edit Item, see Section 3.20. To terminate the program, press Ctrl + Break. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 159: Dmi Infoemation

    5. OEM String ( PSP50X-XXXXX,SXXXXXXXXXX ) 6. Model Select [1]Dyn-Jpn [2]Tos-Jpn [3]Tos-Eng [4]Tos-FR 7. Write UUID ( XXXXXXXXXXXXXXXX ) 8. Brightness Write ( XXXXXXXX ) a. SLP2.0 Build Sig [1]Non OS [2]OS Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 160 It is for OEM pre install Windows and no need to Active , If you select Non OS , then you need to Active your OS before you use . Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 161: Log Utilities

    Error Status Pass Count Subtest Number Read Data Test Name Write Data Error Count Error Name and Detail [[1:Next, 2:Prev, 3:Exit, 4;Clear, 5:FD Log Read, 6:FD Log Write, 7:Log Save]] Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 162 Test Abbreviations System Test Memory Test Keyboard Test Display Test Floppy Disk Test Hard Disk Test Real Time Clock Test Cache Memory Test Height Resolution Display Test Multimedia Test Memory2 Test Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 163: System Configuration

    * - XXXMB MEMORY SIZE * - XXX CPU * - 1 Vedio Chip XXXXXXXXXXXXX * - 1 ODD DRIVE(S):XXXXXXXX FW Rev.:XXXX Press Enter to return to the Diagnostics Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 164: Running Test Edit Item

    Subtest 08 Display Page Floppy Disk Test Subtest 02 Sequential W/R/C Hard Disk Test Subtest 01 Sequential Read Real Time Clock Test Subtest 02 Backup Memory Test Tab: HELP (Key Operation) Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 165 8. Select 03 from the Diagnostics Menu and press Enter to execute the Running Test. NOTE: If press Ctrl+break in the runin process, please press more one any key to exit. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 166: Common Tests And Operation

    Subtest No. Displays the Subtest number in the following format: ffgg ff = Subtest No. gg = Step Number (Will be blank if the test does not have a Step Number.) Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 167 Test Address Displays the Test Address. (The format differs for each test.) Error Status Displays the error status. Error Name Displays the name of the error. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 168 Letters which must be entered are always shown in [ ]. Simultaneous entries are displayed by a “+” mark. For example: [a] [Enter] Press the “a” key, then press the [Enter] key. [Ctrl] + [c] Press the [Ctrl] key and the “c” key simultaneously. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
  • Page 169: Replacement Procedures

    Replacement Procedures Chapter 4 Replacement Procedures Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 170 4.13 USB board ........................ 4-43 4.14 System board......................4- 4.15 CPU..........................4- 4.16 LCD unit / FL inverter ..................... 4-50 4.17 Application for thermal pad and grease on CPU, North Bridge, and VGA Board…………………………………………………………………………..4-55 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-ii...
  • Page 171: Figure

    Figure 4-11-2 Remove the screws (front) and cover assembly ........4-37 Figure 4-11-3 Disconnect the touch pad flat cable/Fingerprint cable....... 4-37 Figure 4-12-1 Remove the touch FFC and Fingerprint cable………..………….……….4-40 Figure 4-12-2 Loose the M2.5x3 screw…………………...……………………………...4-41 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-iii...
  • Page 172 Figure 4-16-4 Remove the LCD hinge ................4-53 Figure 4-17-1 Intel &AMD Thermal pad on North Bridge………….………………..4-55 Figure 4-17-2 Apply silicon grease on North Bridge ............4-56 Figure 4-17-3 Thermal pad position………………………………………….………..4-56 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-iv...
  • Page 173: Overview

    • Chart Notation The chart shows the case for the following example: • Removing a MDC All FRUs down to the “4.2 Battery pack”to“4.11 Cover assemblies” above USB board must be removed. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 174: Safety Precautions

    DANGER: 1. In the case of the battery, always use authentic parts or equivalent parts approved by Toshiba. Other batteries may have different specifications that are incompatible with the computer and may result in fire or explosion.
  • Page 175: Before You Begin

    Screw sizes are noted in the text and figures. 9. As all parts have sharp edges and corners, take care not to cut yourself. 10. After replacing an FRU, check that the computer and replaced part operate correctly. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 176: Disassembly Procedure

    Normal pin connectors are used for all other cables. Simply pull out or push in these connectors to disconnect or reconnect. Pressure plate connector Spring connector Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 177: Assembly Procedure

    One Philips screwdriver with type 1 bit (for screws other than above) • Tweezers (for lifting screws) • ESD mats (lay on work table or floor) • An ESD wrist strap and heel grounder • Anti-static carpet or flooring Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 178: Screw Tightening Torque

    G r ip a r e a “Special length screw” means screws whose length is indicated in an integral number to the first decimal places such as 2.5 mm, 2.8 mm and so on. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 179: Screw Notation

    Screw shape B: Bind screw F: Thin head screw S: Super thin head screw T: Tapping screw U: Other screws (Unique screws: pan head, stud, etc.) Example: B6 … 6mm bind screw Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 180: Battery Pack

    4. Slide and hold the battery release latch (2) to free the battery pack after moving the battery release latch (1) into it unlock position – pick the battery pack out of the computer from fillister. Figure 4-2-1 Remove the battery pack Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 181 3. Attach the battery cover to the battery pack. 4. Insert the battery pack 5. Ensure the battery release latch (1) is moved into its locked position Figure 4-2-2 Install the battery pack Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 182: Pc Card

    PC card firmly and press the eject button again. Figure 4-3-1 Remove a PC card Installing a PC card The following describes the procedure for inserting a PC card (See Figure 4-3-2). Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-10...
  • Page 183 Replacement Procedures 1. Make sure the PC card does not stick out. 2. Insert a PC card and press it until it is securely connected. Figure 4-3-2 Insert a PC card Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-11...
  • Page 184: Figure

    3. Remove the following screws securing the HDD assembly. • M2.5×3.0B FLAT BIND screw 4. Disconnect the HDD assembly from the connector on the system board. Figure 4-4-1 the computer upside down Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-12...
  • Page 185 Replacement Procedures CAUTION: When a HDD is installed, they are installed in the position as the following figure. Figure 4-4-2 Remove the MAIN HDD assembly Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-13...
  • Page 186 Replacement Procedures 5. Remove the following screws securing the HDD holder and remove the HDD holder. • M3.0×3.0B FLAT BIND screw Figure 4-4-3 Remove MAIN HDD Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-14...
  • Page 187 2. Insert the HDD assembly into the HDD slot and connect it carefully to the MAIN HDD on the system board. 3. Secure the HDD assembly with the following screw. • M2.5×4.0B FLAT BIND screw Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-15...
  • Page 188: Optical Disk Drive

    • M2.5×3.0B FLAT BIND screw 2. Disconnect an optical disk drive toward the arrow direction from the connector CN26 on the system board. Figure 4-5-1 Remove an optical disk drive Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-16...
  • Page 189 2. Insert an optical disk drive assembly into the slot and connect it to the connector CN26 on the system board. 3. Secure the ODD drive with the following screw. • M2.5X5.0 Flat BIND screw Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-17...
  • Page 190: Hdd(Second Hdd)

    6. Remove the following screws securing the HDD assembly. • M2.5×3.0B FLAT BIND screw 7. Disconnect the HDD assembly from the connector on the system board. Figure 4-6-1 Turn the computer upside down Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-18...
  • Page 191 Replacement Procedures CAUTION: When a HDD is installed, they are installed in the position as the following figure. Figure 4-6-2 Remove the SECOND HDD assembly Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-19...
  • Page 192 Replacement Procedures 8. Remove the following screws securing the HDD holder and remove the HDD holder. • M3.0×3.0B FLAT BIND screw Figure 4-6-3 Remove the screws and HDD holder Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-20...
  • Page 193 10. Insert the HDD assembly into the HDD slot and connect it carefully to the MAIN HDD on the system board. 11. Secure the HDD assembly with the following screw. • M2.5×4.0B FLAT BIND screw Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-21...
  • Page 194: Memory Module

    (See Figure 4-7-1 to 4-7-2). 1. Loose the screw securing the memory slot cover. 2. Remove the memory slot cover. 3. Open the left and right latches and remove a memory module. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-22...
  • Page 195 Replacement Procedures Figure 4-7-1 Remove memory slot cover Figure 4-7-2 Remove a memory module Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-23...
  • Page 196 Confirm that the new memory is detected correctly. 4. If the memory is not detected, check that it is connected correctly. Socket1 Socket2 Figure 4-7-3 Insert a memory module Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-24...
  • Page 197: Keyboard

    4. Loose the screw securing KBD Holder. M2.5x3.0B Flat BIND screws 5. Insert your finger into the keyboard slot and keyboard. Then lift up the keyboard to remove it. 6. Disconnect keyboard cable. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-25...
  • Page 198 Replacement Procedures Figure 4-8-1 Remove screws for KB Holder Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-26...
  • Page 199 2. Slide and set the speaker cover assembly and secure it with the following screw. • M2.5×3.0B FLAT BIND screw 3. Install the keyboard brace by pressing it from the topside. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-27...
  • Page 200: Wireless Lan Card

    3. Open the left and right latches holding a wireless LAN card and remove a wireless LAN card from the connector on the system board. Figure 4-9-1 Wireless LAN card Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-28...
  • Page 201 Replacement Procedures Figure 4-9-2 Remove a wireless LAN card Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-29...
  • Page 202 USB cable locate bottom and FM cable locate middle).Stick the tape of cable on the surface. If fail to stick, replace tape with new adhesive tape.(see Figure 4-9-3) Figure 4-9-3 Cables layout on motherboard Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-30...
  • Page 203: Display Assembly

    3. Open the MAIN HDD Door and remove Optical Drive Disk. Figure 4-10-1 Remove the screws (securing display assembly) 4. Open the SECOND HDD Door. 5. Remove the screws from the bottom side. 4-31 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 204 Figure 4-10-2 Remove the screws (from bottom side) 6. Disassemble KBD Holder and Keyboard screw (See Figure 4-8-1) 7. Remove the screws from the top side and remove the cover. Figure 4-10-3 Remove the screws (from top side) 4-32 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 205 10. Pull out the wireless LAN antenna and LCD cables from the guide Figure 4-10-4 Remove the Wireless Antenna and LCD cable Opening the display to 135degree, and remove the hinge screw. M2.5×6.5 FLAT BIND screw (Locktight) 4-33 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 206 Replacement Procedures Figure 4-10-5 Remove the hinge screws 11. Pulling out the pole of hinge from the hole of hinge assembly, remove the display assembly from the base assembly. 4-34 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 207 7. Install the LAN board and cover ASSY of the system. NOTE: If Fingerprint or Dust left on LCD screen during disassembly and assembly LCD units, please follow Appendix A to clean it. 4-35 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 208: Cover Assembly

    • M2.5×2.0 FLAT BIND screw Back • M2.5×6.5 FLAT BIND screw Back • M2.5×8.0 FLAT BIND screw Back • M2.5×4.0 FLAT BIND screw Back Figure 4-11-1 Remove the screws (back) 4-36 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 209 Figure 4-11-2 Remove the screws (front) and cover assembly 4. Disconnect the touch pad flat cable/Fingerprint cable from the connector on the system board. Figure 4-11-3 Disconnect the touch pad flat cable/Fingerprint cable 4-37 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 210 Replacement Procedures 5. Remove the following screws securing the cover assembly from the front of computer. Pull up and remove the cover assembly from the base assembly. M2.5×6.5 FLAT BIND screw Front 4-38 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 211 • M2.5×6.5 FLAT BIND screw Back • M2.5×8.0 FLAT BIND screw Back • M2.5×4.0 FLAT BIND screw Back 4. Free the cable from cable-drain when through the antenna cable to PCB hole. 4-39 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 212: Touch Pad

    3. Remove the touch pad board and touch pad plate. 4. Peel off and remove the touch pad from the cover assembly. Figure 4-12-1 Remove the touch FFC and Fingerprint cable 4-40 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 213 Replacement Procedures Figure 4-12-2 Loose the M2.5x3 screw Figure 4-12-3 Remove the touchpad and touchpad board 4-41 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 214 4. Stick the insulator on the touch pad plate. 5. Connect the touch pad flat cable to the connector on the touch pad and stick the glass tape on the connector. 4-42 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 215: Usb Board

    1. Insert the USB board into base case and connect USB board cable, Modem cable 2. Fix the below screws M2.5x6.5 FLAT BIND screw NOTE: Be careful not to catch the cables between cover assembly and base assembly. 4-43 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 216: System Board

    The following describes the procedure for removing the system board (See Figure 4-14-1 to 4-14-2). 1. Disconnect the power cable from the system board. Power Cable Figure 4-14-1 Disconnect the power cable Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 217 FM CABLE, MDC CABLE, and TV-F ANTENNA from the connector on the system board. 3. Remove the following screws securing the fan and the system board and remove the system board. • M2.5×6.5 screw • M2.5×6.5 screw Figure 4-14-2 Remove the system board Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 218 3. Connect the speaker cable, LCD CABLE, ANTENNA, CRT cable, USB cable, FM CABLE, MDC CABLE, and TV-F ANTENNA to the connector on the system board. 4. Connect the power cable to the connector on the system board Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 219: Cpu

    NOTE: When removing the heat sink holder, be sure to remove the screws in the reverse order of the number marked on the holder. 3. Remove the CPU heat sink. Figure 4-15-1 Remove the CPU heat sink Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 220 Thermal pad for N-bridge, VGA&V-RAM for each repair NOTE: Apply the silicon grease enough to cover the chip surface using the special applicator. Thermal pad is fixed for each one, no need special applicator. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 221 7. Connect the Heat sink cable to the connector on the system board NOTE: When securing the heat sink holder, be sure to secure the screws in the order of the number marked on the holder. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 222: Lcd Unit / Fl Inverter

    2. Insert your finger between the edge of the display mask and the LCD, and remove the display mask while releasing the latches of display mask. Figure 4-16-1 Remove the display mask Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 223 5. Disconnect the HV harnesses from the connectors CN2 on the inverter. 6. Remove the FL inverter while peeling off the double-sided tape. Insulator LCD harness Inverter Double-sided tape HV harness Figure 4-16-2 Remove the inverter Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 224 LCD unit. After peeling off the CONDUTIVE tape, disconnect the LCD harness from the connector on the back of the LCD. 9. Remove the LCD unit. LCD HARNESS Figure 4-16-3 Remove the LCD unit Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 225 Replacement Procedures 10. Remove the following screws securing the LCD support (LCD unit side) and remove the hinge from the LCD unit. • M2.0x2.5 screw Figure 4-16-4 Remove the LCD hinge Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 226 7. Secure the display mask with following screws M2.5×6.5 screw X8 8. Cover screws with Screw MYLAR cover X8 NOTE: When installing the display mask, make sure there is no gap between the display mask and the display cover. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 227 RAW PN TSB PN Vendor Description JXTZ1024010 A000048640 THERMAL PAD INT NB BS TZ1(JXTZ1024,3A) XY0GFCM1000 A000018440 THERMAL GREASE GFC-M1 II. Use grease and Thermal pad on VGA 1. 0.15cc for one repair. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 228 Replacement Procedures Figure 4-17-2 Apply silicon grease for North Bridge 2. Thermal pad and grease used on VGA thermal module. Figure 4-17-3 Thermal pad position Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 229 THERMAL PAD VGA V-RAM AD(JXTZ1027,3A) JXTZ1026010 A000048660 THERMAL PAD VGA CHOKE AD(JXTZ1026,3A) XY0GFCM1000 A000018440 THERMAL GREASE GFC-M1 NOTE: Thermal pad is fixed for each one, no need special applicator and can re-use. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 230 Appendices Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 231 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 232 CN17 MINI PCI-E Card WLAN Connectors........... 7 CN7 TV Connectors ..................8 CN 21 5 in 1 Card Reader Connectors………………...………………….…..8 CN33 DDR2 Connectors……………………………………………………...9 C.13 CN 30 HDMI Connectors ................13 C.14 CN 36 ODD Connectors ................14 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 233 Appendix D Display Codes ....................D-1 Display Codes ....................D-1 Appendix E Keyboard Layout ..................E-1 United States (US) Keyboard.................E-1 United States (US) Keyboard(Backlight)………………………………..E-1 United Kingdom (UK) Keyboard ..............E-2 United Kingdom (UK) Keyboard(Backlight)……………......E-2 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 234 Appendix F Wiring Diagrams..................F-1 RGB Monitor ID Wraparound Connector ............ F-1 LAN Loopbak Connector ................F-1 Appendix G BIOS Rewrite Procedures ................G-1 Appendix H EC/KBC Rewrite Procedures ..............H-1 Appendix I Reliability.......................I-1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 235: Appendix A Handling The Lcd Module

    LCD cover before securing the module with screws. Do not force the module into place, because stress can affect its performance. Also, the panel’s polarized surface is easily scarred, so be careful when handling it. A-1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 236 4. If water or other liquid is left on the panel’s surface for a long period, it can change the screen’s tint or stain it. Be sure to quickly wipe off any liquid with cloth or ionic A-2 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 237 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. A-3 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 238 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9. Do not disassemble the LCD module. Disassembly can cause malfunctions. A-4 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 239 10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxide). These materials can release gas that can damage the panel’s polarization. A-5 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 240 Appendix B Appendix B Board Layout B.1 System Board Figure B-1 System board layout (front) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 241 Board Layout Figure B-2 System board layout (Back) B-2 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 242 K/B LED power CONN (12) CN15 LED/B CONN (13) CN12 TP&FP/B CONN (14) BCAS CONN (15) CN18 Felica CONN (16) CN22 Cardreader CONN (17) CN21 New Card CONN (18) CN17 WiFi CONN (19) Bluetooth CONN Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 243 2nd SATA HDD CONN (33) PCN3 DC IN CONN (34) CN34 Main SATA HDD CONN (35) CN36 SATA ODD CONN (36) South Bridge (37) 1394 CONN (38) HDMI CONN (39) USB CONN B-4 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 244 ESATA CON (41) RJ45 CONN (42) PCN1 VGA Power CONN (43) VGA CONN .2 Touch Pad Board <Front layout> Figure B-2-1 Touch Pad board layout (Front) Table B-2-1 Touch Pad board connectors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 245 Mouse Button Right key (04) Mouse Button Right key <Back layout> Figure B-2-2 Touch Pad board layout (Back) Table B-2-2 Touch Pad board connectors Location Function (01) TP Board to TP Module CONN B-6 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 246 Board Layout (02) TP Board to M/B CONN Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 247 Board Layout B.3 Finger Print Board <Front layout> Figure B-3-1 Finger Print Board layout (Front) Table B-3-1 Finger Print Board connectors Location Function (01) Finger Printer IC B-8 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 248 <Back layout> Figure B-3-2 Finger Print Board layout (Back) Table B-3-2 Finger Print Board connectors Location Function (01) Finger Print Board to TP Board connector (02) Finger Print Board to TP Board connector Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 249 PIN No. Signal name LCDVCC LCDVCC LCD-EDIDDATA LCD_EDIDCLK CCD _POWER LVDS_VADG MIC_GND INT_MIC_R USBP3+_LCD DISPON USBP3-_LCD LCD_TXLCLKOUT+ LCD_TXUCLKOUT+ LCD_TXLCLKOUT- LCD_TXUCLKOUT- LCD_TXLOUT0+ LCD_TXUOUT0+ LCD_TXLOUT0- LCD_TXUOUT0- LCD_TXLOUT1+ LCD_TXUOUT1+ LCD_TXLOUT1- LCD_TXUOUT1- LCD_TXLOUT2+ LCD_TXUOUT2+ LCD_TXLOUT2- LCD_TXUOUT2- Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 250 BOARD_DI5 KB_LED_DET# --- KB_LED CN Power Board Connectors PIN No. Signal name PIN No. Signal name +5VPCU NBSWON# PWRLED# CN8Keyboard Connectors PIN No. Signal name PIN No. Signal name K_LED_P MY16 MX17 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 251 MY14 MY7_K MY3_K MY10 MY11 MY12 MY15 K_LED_P CAPSLED FN_F10 NUMLED CN12 Touchpad & Fingerprint Connectors PIN No. Signal name PIN No. Signal name +5V TP TPDATA TPCLK LED_ON# USBP1+ USBP1- TP_ON_OFF Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 252 CN5 Audio&USB Board Connectors PIN No. Signal name PIN No. Signal name USBP11- USBP10- USBP11+ USBP10+ USB_EN#2 USBOC#_10_11 +5VPCU +5VPCU +5VPCU +5VPCU HP_JD Port_B# SPDIF/BEEPGAIN# I MIC1-R MIC1-L CN2 New Card Connectors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 253 PCIE_WAKE# +NEW_3VAUX PERST# +NEW_3V +NEW_3V NEW_CLKREQ# CPPE#_ CLK_PCIE_NEW# CLK_PCIE_NEW I PCIE_RXP2 PCIE_RXP2 PCIE_TXN2 PCIE_TXN2 CN1 Blue Tooth Connectors PIN No. Signal name PIN No. Signal name USBP2+ USBP2- WCS_CLK BT_RESET WCS_DAT BT_EN Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 254 RTC_NO2 CN1 CRT Connectors PIN No. Signal name PIN No. Signal name CRT_R1 CRT_G1 CRT_B1 CRTHSYNC CRTVSYNC CRTDCLK CRTTDDAT CN2 FAN Connectors PIN No. Signal name PIN No. Signal name TH_FAN_POWER1 FANSIG1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 255 TEMP_MBAT MBDATA MBCLK CN17 MINI PCI-E Card WLAN Connectors PIN No. Signal name PIN No. Signal name WLAN_WAKE# WCS_DATR WCS_CLKR +1.5V LAD0_PCIE LAD1_PCIE CLK_PCIEI_MINI#_ LAD2_PCIE CLK_PCIEI_MINI LAD3_PCIE LFRAME#_PCIE RF_EN_WLAN PLTRST# PCIE_RXN1 +3V_S5 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 256 CL DATA1 MIN +1.5V CL_RST#1_MIN SERIRQ_WLAN CN TV Connectors PIN No. Signal name PIN No. Signal name TV-LUMA TV-CHROMA CN21 5 in 1 Card Reader Connectors PIN No. Signal name PIN No. Signal name Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 257 Pin Assignment +3.3V XBCCLK-P3P BCCDET-P3N BCIO-P5P BCRST-P3N IVDET-P3P BCPWON-P3P RESET# +3.3V USB D+ USB D- USB D- USB D+ +3.3V +3.3V CPLGP1-P3P TMPTU1-SXP TMPTU2-SXP +3.3V Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 258 PIN No. Signal name +0.9VSMDDR_VREF_ DIMM M_B_DQ0 M_B_DQ5 M_B_DQ1 M_B_DQ4 M_B_DM0 M_B_DQS#0 M_B_DQS0 M_B_DQ7 M_B_DQ6 M_B_DQ2 M_B_DQ3 M_B_DQ12 M_B_DQ13 M_B_DQ8 M_B_DQ9 M_B_DM1 M_B_DQS#1 M_CLK_DDR3 M_B_DQS1 M_CLK_DDR#3 M_B_DQ14 M_B_DQ11 M_B_DQ15 M_B_DQ10 M_B_DQ20 M_B_DQ21 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 259 M_B_DM2 M_B_DQ23 M_B_DQ18 M_B_DQ22 M_B_DQ19 M_B_DQ28 M_B_DQ24 M_B_DQ25 M_B_DQ29 M_B_DM3 M_B_DQS#3 M_B_DQS3 M_B_DQ30 M_B_DQ26 M_B_DQ31 M_B_DQ27 M_CKE3 M_CKE4 +1.8VSUS +1.8VSUS M_B_BS#2 M_B_A14 +1.8VSUS +1.8VSUS M_B_A12 M_B_A11 M_B_A9 M_B_A7 M_B_A8 M_B_A6 +1.8VSUS +1.8VSUS Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 260 M_B_BS#1 M_B_BS#0 M_B_RAS# M_B_WE# M_CS#2 +1.8VSUS +1.8VSUS M_B_CAS# M_ODT2 M_CS#3 M_B_A13 +1.8VSUS +1.8VSUS M_ODT3 M_B_DQ32 M_B_DQ37 M_B_DQ36 M_B_DQ38 M_B_DQS#4 M_B_DM4 M_B_DQS4 M_B_DQ39 M_B_DQ35 M_B_DQ33 M_B_DQ34 M_B_DQ44 M_B_DQ41 M_B_DQ45 M_B_DQ40 M_B_DQS#5 M_B_DM5 M_B_DQS5 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 261 Pin Assignment M_B_DQ43 M_B_DQ42 M_B_DQ46 M_B_DQ47 M_B_DQ52 M_B_DQ53 M_B_DQ49 M_B_DQ48 M_CLK_DDR4 M_CLK_DDR#4 M_B_DQS#6 M_B_DQS6 M_B_DM6 M_B_DQ55 M_B_DQ51 M_B_DQ50 M_B_DQ54 M_B_DQ56 M_B_DQ60 M_B_DQ57 M_B_DQ61 M_B_DM7 M_B_DQS#7 M_B_DQS7 M_B_DQ59 M_B_DQ63 M_B_DQ62 M_B_DQ59 DDRDAT_SMB DDRCLK_SMB Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 262 HDMITX0P_ C HDMITXON_ C HDMICLK+C HDMICLK-C HDMI DDCCLK C HAMI DDCDATA C DDC5V HDMI HP CN36 ODD Connectors PIN No. Signal name PIN No. Signal name SATA_TXP4 SATA_TXN4 SATA_RXN4 SATA_RXP4 +5V_ODD +5V_ODD Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 263 Pin Assignment CN28 VGA Connectors PIN No. ignal name IN No. gnal name Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 264 Pin Assignment Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 265 Pin Assignment Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 266 Pin Assignment CN23 LAN Co nnectors IN No. Signal name IN No. Signal name X-TX0P X-TXON X-TX1P X-TX2P Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 267 Signal name PIN No. Signal name BUSBP6+ BUSBP6- USBPWR2 CN32 2nd SATA HDD Connecto IN No. Signa l name IN No. Signa l name SATA_TXP1 SATA_TXN1 SATA_RXN1 SATA _RXP1 +3.3VSATA +3.3VSATA +3.3 VSATA Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 268 SD_D2_C XD_WPO# _C SD_D3_C VCC_XD SD/MS_CLK_C _CMD_ MS_D 3/XD_D MS_CD#_C MS_DX/SD_D1_C VCC_XD MS_D0/ XD_D2_C _D3/XD_D0 _D1/XD_D7 SD_ MS_CLK_C BS/XD_D3 MS_D2/XD_D1_C _D0_C MS_D 0/XD_D SD_ 1_C MS_BS/XD_D3_C XD_D4_C XD_D5_C XD_D6_C MS_D1/XD_D7_C VCC_XD SD_CD# Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 269 IN No. Signa l name IN No. Signa l name SATA_TXP0 SATA_TXN0 SATA_RXN0 SATA _RXP0 +3.3VSATA +3.3VSATA +3.3 VSATA CN13 TM A Conn ectors Signal na Signal na PCIE_TX PCIE_TXN3 PCIE_RXP3 PCIE _RXN3 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 270 Pin Assignment CLK_PCIE_MINI3 _TMA CLK_PCIE_MINI3#_TMA TMPSPR-GND TMPS PR-SXP CLKDWN# ALER PLTRST# CLKR +3V_TMA_VDD +3V_TMA _VDD CN7 Mini Card Connectors Signal name Signal name WAKE# BT_DATA BT_CHCLK +1.5V ---- GN D CLK_PCIE_ MINI CLK_PCIE_ Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 271 Pin Assignment RF_EN_WLAN RST# PCIE_RXN5 +3V_S5 E_RXP5 +1.5 I3_SMCLK CIE_T I3_SMDATA PCIE_TXP5 USBD- USBD+ C_LINK_CLK C_LINK_DAT C_LINK_RST N3 1394 Port PIN No. Signal name PIN No. Signal name L1394_TPB0- L1394_TPB0+ L1394_T PA0- L1394_TPA0+ Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 272 Pin Assignment CN3 SPDIF Connectors PIN No. Signal name PIN No. Signal name BOARD_ID2 SPK_L- SPK_L+ SPK_R- SPK_R+ Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 273 Appendix D Display Codes Display Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Keytop Note Make Break Make Break ‘ ~ 7 & BkSp Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 274 Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Caps Lock ‘ “ Enter Shift (L) No.102 , < . > Shift (R) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 275 Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Ctrl Alt (L) Space ALT (R) ← Home ↑ ↓ PgUp PgDn → Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 276 5. * This key corresponds to key No. 42 in a 102-key model. 6. * Refer to Table D-6, No. 124 key scan code. 7. * Refer to Table D-7, No. 126 key scan code. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 277 With left Shift With right Shift Set 1 E0 AA __________ E0 B6 E0 2A ___________ E0 36 Set 2 E0 F0 12 ________ E0 F0 59 E0 12 ___________ E0 59 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 278 AA E0 12 E0 2F E0 F0 2F E0 F0 12 Table D-4 Scan codes with Fn key Code set 1 Code set 2 Keytop Make Break Make Break CTRL LALT ARROW NUMERIC Scrl Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 279: Figure 1-7

    Keytop Make Break Make Break (–) Table D-6 No.124 key scan code Code set 1 Code set 2 Shift Make Break Make Break Prt Sc Common Ctrl + Shift + Alt + Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 280 Table D-7 No.126 key scan code Shift Code set 1 Code set 2 Make Make Pause Common* E1 1D E1 F0 Ctrl* E0 46 7E E0 F0 *: This key generates only make codes. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 281: Appendix E Key Layout

    Appendix E Key Layout United Status (US) Keyboard Figure US keyboard United Status (US) Keyboard (Backlight) Figure US keyboard (Backlight) E-1 - Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 282 3. United Kingdom (UK) Keyboard Figure UK keyboard 3. United Kingdom (UK) Keyboard (Backlight) Figure UK keyboard (Backlight) E-2 - Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 283: Wiring Diagrams

    (15) Figure F-1 RGB Monitor ID Wrapar ound connector (15PIN to 15PIN) LAN Loopback Connector (3) BIDBP (RX+) (1) BIBAP ‘(TX+) (4) BIDBN (RX-) (2) BIDAN (TX-) Figure F-2 LAN loopback connector Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 284 Wiring Diagrams Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 285 BIOS have been erased or system can not boot . In this case, insert the BIOS rewriting disk, and the BIOS will be rewritten. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 286 Appendix H Appendix H EC/KBC Rewrite Procedures Same as BIOS rewrite Procedures, please refer appendix G Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 287 Appendix I Reliability Appendix I Reliability The following table shows MTBF (Mean Time Between Failures) in maximum configuration. Table I-1 MTBF Component Time (hours) System 6678.00 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
  • Page 288 Reliability Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)

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