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↓
The switch-to-EFC Server connection is restored and
appears operational.
Contact the next level of support.
6
Is fault isolation being performed at the switch or EFC Server?
YES
NO
↓
Remote fault isolation is being performed through the
SANpilot interface. Go to
7
At the Product View, does a grey square appear at the alert panel and
as the background to the icon representing the switch reporting the
problem?
YES
NO
↓
The switch-to-EFC Server connection is restored and
appears operational.
The grey square indicates the EFC Server cannot communicate with
the switch because:
•
The switch-to-EFC Server Ethernet link failed.
•
AC power distribution in the switch failed, or AC power was
disconnected.
•
The switch CTP card failed.
Continue.
8
Inspect the switch reporting the problem for indications of being
powered on, such as:
•
At the front panel, an illuminated PWR or ERR indicator.
•
Green LEDs illuminated on the power supplies.
•
Audio emanations and airflow from fans.
Does the switch appear powered on?
YES
NO
↓
Analysis for an ac power distribution or CTP card failure is not
described in this MAP. Go to
page 195. If this is the second time at this step, contact the
next level of support.
step
26.
MAP 0000: Start MAP
Chapter 3: Diagnostics
on
239
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