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IBM 8682 - Eserver xSeries 350 Hardware Maintenance Manual
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IBM 8682 - Eserver xSeries 350 Hardware Maintenance Manual

IBM 8682 - Eserver xSeries 350 Hardware Maintenance Manual

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IBM xSeries 350 Type 8682
Hardware Maintenance Manual

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Summary of Contents for IBM 8682 - Eserver xSeries 350

  • Page 1 ERserver IBM xSeries 350 Type 8682 Hardware Maintenance Manual...
  • Page 3 ERserver IBM xSeries 350 Type 8682 Hardware Maintenance Manual...
  • Page 4 This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice.

  • Page 5: About This Manual

    ™ ™ xSeries 350 Type 8682 server. Important: This manual is intended for trained servicers who are familiar with IBM xSeries products. Before servicing an IBM product, be sure to review “Safety information” on page 127. Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions.
  • Page 6 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 7: Table Of Contents

    Power-on password ..... 38 Administrator password ....38 © Copyright IBM Corp. 2000...
  • Page 8 Failover for redundant Ethernet ....83 Ethernet port connector....86 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 9 Advanced System Management ports ....87 Cabling the server......88 FRU information (service only) .
  • Page 10 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 11: General Checkout

    122 5. Power supply problems, see “Symptom-to-FRU index” on page 97 6. Safety information, see “Safety information” on page 127 7. For intermittent problems, check the error log; see “POST error messages” on page 12 © Copyright IBM Corp. 2000...

  • Page 12: Checkout Procedure

    13 If you receive an error, go to “Symptom-to-FRU index” on page 97 If the diagnostics completed successfully and you still suspect a problem, see “Undetermined problems” on page 122 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 13: General Information

    General information The IBM xSeries 350 server is a high-performance server with the capability of microprocessor upgrade to a symmetric multiprocessing (SMP) server. It is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and large amounts of reliable data storage.
  • Page 14 - Maximum: 137 V ac – Input voltage high range: - Minimum: 180 V ac - Maximum: 265 V ac – Input kilovolt-amperes (kVA) approximately: - Minimum: 0.08 kVA - Maximum: 0.52 kVA IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 15: Server Features

    Server features The unique design of the server takes advantage of advancements in symmetric multiprocessing (SMP), data storage, and memory management. The server combines: v Impressive performance using an innovative approach to SMP The server supports up to four Pentium III Xeon processors. The server comes with at least one processor installed;...

  • Page 16: Reliability, Availability, And Serviceability

    ServerGuide program detects the hardware options installed, and provides the correct configuration program and device drivers. In addition, the ServerGuide ™ CDs include a variety of application programs such as IBM Update Connector to help keep the server basic input/output system (BIOS) and microcode updated.
  • Page 17 v Hot-swap hard disk drives v Active PCI (hot-plug) adapter slots v Information and diagnostic LED panels v Menu-driven setup, system configuration, SCSISelect configuration, and diagnostic programs ® v Memory scrubbing and Predictive Failure Analysis (PFA) (background and real time) v Microcode and diagnostic levels available v NIC failover support v Power and temperature monitoring...

  • Page 18: Start The Server

    Note: Wait about 15 seconds after disconnecting the power cords for the system to stop running. Watch for the system-power light on the information LED panel to stop blinking. The following section describes the controls and indicators on the server. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 19: Controls And Indicators

    Controls and indicators Power-control button: Press this button to manually turn on or off the server. Reset button: Press this button to reset the server and run the power-on self-test (POST). Hard-disk drive activity light: Each hot-swap drive has a hard–disk drive activity light.
  • Page 20 Ethernet speed 100 Mbps: When this green light is on, the Ethernet speed is 100 Mbps. When the light is off, the Ethernet speed is 10 Mbps. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 21: Diagnostics

    2. A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test. © Copyright IBM Corp. 2000...

  • Page 22: Post Beep Codes

    Setup and Installation CD label for a list of NOS versions supported. Can’t install NOS – option is grayed out. Either there is no logical drive defined (ServeRAID systems) or the ServerGuide system partition is not present. Run the setup and configuration program. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 23: Diagnostic Programs And Error Messages

    TechConnect CD Action ® ® Can’t start TechConnect Be sure you’re starting the CD on a system with Microsoft ® Windows installed. Can’t view publications from TechConnect CD, Be sure you have the Adobe reader installed (available from the or text is unreadable. TechConnect CD).

  • Page 24: Text Messages

    4. Select either Extended or Basic from the top of the screen. 5. When the Diagnostic Programs screen appears, select the test you want to run from the list that appears; then, follow the instructions on the screen. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 25: Viewing The Test Log

    Notes: a. If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. b. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server. c.

  • Page 26: Light Path Diagnostics

    The ac and dc power LEDs on the power supply provide status information about the power supply. See “Installing a hot-swap power supply” on page 70 for the location of these LEDs. Filler panel AC power light DC power light Power supply handle Power supply IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 27 The following table describes the ac and dc power LEDs. AC power LED DC power LED Description and action The power supply is on and operating correctly. There is a dc power problem. Possible causes: 1. The server is not turned on (the power LED is blinking on the front of the server).

  • Page 28: Diagnostic Panel Leds

    DASD Hard disk drive fault Nonmaskable interrupt SP Bus Service processor failure Event Log Not implemented at this time. NON RED Nonredundant power mode OVER SPEC Over specification TEMP System temperature failure IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 29: Light Path Diagnostics

    Notes: 1. The server does not support replaceable voltage regulator modules (VRMs). 2. The server supports a maximum of three PCI buses. 3. The server supports a maximum of three power supplies. Light Path Diagnostics You can use the light path diagnostics built into the server to quickly identify the type of system error that occurred.

  • Page 30: Power Checkout

    Use the ServerGuide program to make a BIOS flash diskette. v Download a BIOS flash diskette from the World Wide Web. Go to http://www.pc.ibm.com/support/, select IBM Server Support, and make the selections for the server. The flash memory of the server consists of a primary page and a backup page. The J14 jumper controls which page is used to start the server.

  • Page 31: Replacing The Battery

    Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 32 12. Start the Configuration/Setup Utility program and set configuration parameters as needed. Refer to “Using the Configuration/Setup Utility program” on page 33 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 33: Temperature Checkout

    Temperature checkout Proper cooling of the system is important for proper operation and system reliability. For a typical eServer, you should make sure: v Each of the drive bays has either a drive or a filler panel installed v Each of the power supply bays has either a power supply or a filler panel installed v The top cover is in place during normal operation v There is at least 50 mm (2 inches) of ventilated space at the sides of the server...

  • Page 34: Ethernet Controller Troubleshooting Chart

    NetWare Versions 3 and 4 it is recommended that disk controllers not share interrupts with LAN controllers. v Make sure that you are using the most recent device driver available from the World Wide Web. v Run the network diagnostic program. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 35: Ethernet Controller Messages

    Table 2. Ethernet troubleshooting chart (continued) Ethernet controller problem Suggested Action Ethernet Link Status light Check the following: does not light. v Make sure that the hub is turned on. v Check all connections at the Ethernet controller and the hub. v Check the cable.
  • Page 36 Explanation: You tried to load another instance of the driver with a different I/O address. This new adapter could not be found. Action: Verify that you installed an IBM 10/100 Fault Tolerant Adapter and make sure that the adapter is seated correctly. If the adapter is seated correctly, go to “Starting the diagnostic programs”...
  • Page 37 Table 3. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller (continued) PCNTNW-NW-079 The Multiple Link Interface Driver (MLID) did not initialize MSMTx Free Count. Explanation: The MSMTx Free Count is not initialized correctly. Action: Restart the server. If the problem persists, go to “Starting the diagnostic programs”...

  • Page 38: Network Driver Interface Specification 2.01 (Os/2) Driver Messages

    Explanation: The driver cannot find an Ethernet controller. Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, go to “Starting the diagnostic programs” on page 14 to run the diagnostic programs. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 39: Ndis 4.0 (Windows Nt) Driver Messages

    Table 4. NDIS 2.01 (OS/2) driver messages for the Ethernet controller (continued) PCNTND-23 WARNING: PCNET IRQ found = xx Explanation: The interrupt request (IRQ) setting (xx) in the PROTOCOL.INI file does not match the hardware IRQ setting. Action: Remove the IRQ setting from the PROTOCOL.INI file or change the IRQ setting in the PROTOCOL.INI file to match the IRQ setting shown in the PCI Slot/Device Information selection of the Advanced Setup menu in the Configuration/Setup Utility program.

  • Page 40: Unix Messages

    No more devices to open. Explanation: The SunSoft Solaris driver cannot find any more Ethernet controllers. Action: Verify that additional IBM 10/100 Fault Tolerant Adapters are present or replace the Ethernet adapter that fails to respond. If the problem persists, run the diagnostic programs.
  • Page 41 Run the NETCONFIG program to search for another Ethernet controller. pnt0-26 The DMA number is not necessary for PCI device. Explanation: The IBM 10/100 Fault Tolerant Adapter does not require a DMA setting. Action: Edit the SPACE.C file to delete the DMA parameter. pnt0-29 The IRQ number is already in use.
  • Page 42 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 43: Configuring The Server

    2. When the message Press F1 for Configuration/Setup appears, press F1. Note: If you have set both levels of passwords (user and administrator), you must enter the administrator password to access the full Configuration/Setup menu. 3. Follow the instructions that appear on the screen. © Copyright IBM Corp. 2000...

  • Page 44: Choices Available From The Configuration/Setup Main Menu

    From the Configuration/Setup Utility main menu, you can select settings that you want to change. The Configuration/Setup Utility main menu is similar to the following: IBM Server Setup - © Copyright IBM Corporation 2001 Configuration/Setup Utility System Summary System Information...
  • Page 45 This choice also allows you to enable or disable the integrated SCSI, video, and Ethernet controllers. – The default setting is Enable for all the controllers. If you select Disable, the system will not configure the disabled device and the operating system will not see the device.
  • Page 46 Select this choice to modify settings that control features of the core chip set on the system board. Attention: Do not make changes here unless directed to do so by an IBM authorized service representative. – PCI Slot/Device Information Select this choice to view and identify system resources used by PCI devices.

  • Page 47: Using Passwords

    Select this choice to enable or disable the microprocessor cache. In addition, you can define the microprocessor cache type as write-back (WB) or write-through (WT). Selecting write-back mode will provide the maximum system performance. – Memory Settings Select this choice to manually enable a bank of memory. If a memory error is detected during POST or memory configuration, the server can automatically disable the failing memory bank and continue operating with reduced memory capacity.

  • Page 48: Power-On Password

    Attention: If an administrator password is set and then forgotten, it cannot be overridden or removed. You must replace the system board. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 49: Using The Scsiselect Utility Program

    The following table provides a summary of the password features. Table 8. Power-on and administrator password features Type of password Results Power-on password v Enter the password to complete the system startup. v All choices are available on the Configuration/Setup Utility main menu.

  • Page 50: Choices Available From The Scsiselect Menu

    SCSI Command Failure screen might appear. Restart the server and watch the SCSISelect messages as each drive spins up. After the drive that you want to view or format spins up, press Ctrl+A. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 51: Installing Options

    Terminator card Memory board Microprocessor Advanced system management Hot-swap fans interconnect board System board Hot-swap drive tray assembly Hot-swap fans Filler panel for hot-swap drive tray Filler panel for power supply bay Diagnostics panel Power supply © Copyright IBM Corp. 2000...

  • Page 52: Component Locations

    PCI slot 3 64-bit 66 MHz (J52) PCI slot 2 64-bit 66 MHz (J51) Memory board (J40) Microprocessor slot 4 (J37) Microprocessor slot 3 (J36) Microprocessor slot 2 (J35) Microprocessor slot 1 (J34) IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 53 System board cable connectors: The following illustration shows the location of the cable connectors on the system board. 120 MM fan (J49) Advanced System Management processor (J69, J68, J67) External SCSI (J39) Internal SCSI 120 MM fan (J38) Power signal (J30) (J16) Main power...
  • Page 54 Changing the position of this jumper does not affect the administrator password check if an administrator password is set. See “Power-on password” on page 38 for additional information on the power-on password. Table 10. Jumper setback table Bus Ratio Core Frequency IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 55 The following illustration shows the location of the microprocessor speed (core-frequency-selection) jumper block on the system board. The jumpers on this block are in the following order, from top to bottom: J13, J27, J28, and J29. See “Installing a microprocessor kit” on page 66 for the jumper speed settings. Note: Any system-board jumper blocks that are not shown in the illustrations in this book are reserved.

  • Page 56: System Board Led Locations

    Microprocessor 1 error light Microprocessor 2 error light Microprocessor 3 error light Post OK light Microprocessor or Microprocessor 4 error terminator card light present lights PCI slot attention lights PCI slot power-on light IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 57: Diagnostic Panel Leds

    Diagnostic panel LEDs The following illustration shows the location of the LEDs on the diagnostic panel. The diagnostic panel LEDs are visible through a special cutout area located to the left of the cover-release latch on the top cover. However, to determine the exact location of the error condition in the server, you might need to remove the top cover to view the location of the error LED on the diagnostic panel.

  • Page 58: Memory Board Component Locations

    Some of the DIMM error LEDs are not visible in this illustration. The memory board contains 16 error LEDs; that is, one error LED for each DIMM connector. Memory slot 1 Memory slot 9 Error LEDs Memory slot 5 Error LEDs Memory slot 13 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 59: Advanced System Management Interconnect Board Component Locations

    Advanced System Management Interconnect board component locations The following illustration shows the connectors and lights for the Advanced System Management Interconnect board. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. The Advanced System Management Interconnect board is also called the service processor card.

  • Page 60: Before You Begin

    Do not allow your necktie to hang inside the server. v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist watches. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 61: Handling Static-Sensitive Devices

    v Remove items from your shirt pocket (such as pens or pencils) that could fall into the server as you lean over it. v Avoid dropping any metallic objects, such as paper clips, hair pins, or screws, into the server. Handling static-sensitive devices Static electricity, though harmless to you, can seriously damage server components or options.
  • Page 62 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 63: Removing The Server Top Cover And Bezel

    Removing the server top cover and bezel Review the information in “Before you begin” on page 50 The following illustration shows how to remove the top cover and bezel from the server. Note: The illustrations in this document might differ slightly from your hardware. Top cover Release latch Cover release latch...

  • Page 64: Working With Adapters

    50 v Read the documentation that comes with your adapter for any special requirements or restrictions. v Read the documentation that comes with your operating system. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 65: Installing A Hot-Plug Adapter

    For details on handling these devices, refer to the following Web site and search for ESD: http://www.ibm.com 1. Remove the top cover (see “Removing the server top cover and bezel” on page 53).

  • Page 66: Cabling Example For The Serveraid Adapter

    ServeRAID adapter. Refer to the ServeRAID adapter option documentation for complete instructions on installing a ServeRAID adapter in the server. Refer to the Using IBM ServeRAID book on the Documentation CD for information on ServeRAID adapters and controllers.
  • Page 67 To cable the ServeRAID adapter: 1. Turn off the server. 2. Remove all adapters from the Active PCI adapter slots. 3. Remove the plastic dividers between the PCI adapter slots. 4. Press the fan assembly release latches on both sides of the fan assembly; then, remove the fan assembly from the server.
  • Page 68 12. Connect the SCSI cable to an internal channel connector on the ServeRAID adapter. Note: Refer to the Using IBM ServeRAID book on the Documentation CD for information on ServeRAID adapters and controllers. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 69: Installing Internal Drives

    Installing internal drives If you add different types of drives, the system can read multiple types of media and store more data. Several types of drives are available, such as: v Diskette v Hard disk v CD-ROM v DVD-ROM v Tape Note: The server supports external tape drives;...

  • Page 70: Hard Disk Drive Component Locations

    Note: The hard-disk drive activity light and hard-disk drive status light on the backplane match the hard-disk drive activity light and hard-disk drive status light on the front of the server (see “Start the server” on page 8). IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 71 The following illustration shows the rear connectors on the hot-swap-drive backplane before the repeater card is installed, as viewed from the rear of the server. SCSI cable connector SCSI power cable connector I C cable connector Note: To install an additional hot-swap drive backplane on the back of the server, see “Installing a 3-Pack Ultra160 Hot-Swap Expansion Kit”...

  • Page 72: Installing A Hot-Swap Hard Disk Drive

    Note: If the server has a ServeRAID controller or adapter installed, you might need to reconfigure the disk arrays after installing hard disk drives. Refer to Using IBM ServeRAID on the Documentation CD or the Hardware Maintenance Manual pertaining to the specific RAID adapter for information.

  • Page 73: Installing Memory-Module Kits

    Installing memory-module kits The illustrations in this document might differ slightly from your hardware. Adding memory to the server is an easy way to make programs run faster. You can increase the amount of memory in the server by installing memory-module options. You must install a bank of four matched dual-inline memory modules (DIMMs).
  • Page 74 (see “Removing the server top cover and bezel” on page 53). 2. Remove the memory board assembly: a. Lift up on the memory board assembly and remove it from the server. Memory board IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 75 b. Place the memory board assembly on a static-protective surface, such as the static-protective package in which an option comes. 3. Locate the DIMM connectors on the memory board. Determine the DIMM connectors into which you will install the DIMMs. (See the notes at the beginning of this procedure.) 4.

  • Page 76: Installing A Microprocessor Kit

    (BIOS). The latest level of BIOS for the server is available through the World Wide Web and the IBM Bulletin Board System (BBS). Go to http://www.pc.ibm.com/support/, select IBM Servers, and make the selections for the server.
  • Page 77 The following illustration is a simplified layout of the microprocessor connector locations and other microprocessor-related components on the system board. Note: The illustrations in this document might differ slightly from your hardware. Microprocessor slot 1 (J34) Microprocessor slot 2 (J35) Microprocessor slot 3 (J36) Microprocessor slot 4 (J37) Memory board (J40)
  • Page 78 Core Frequency Bus Ratio (MHz) 700/100 800/100 6. If you have other options to install or remove, do so now; otherwise, go to “Installing the server top cover and bezel” on page 74 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 79: Changing Jumper Positions

    Changing jumper positions Jumpers located on the system board help you to customize the way the server operates. The server system board contains two-pin and three-pin jumper blocks. In some cases, groups of jumpers might combine to define a function. Three-pin jumper blocks With the three-pin jumper blocks, each jumper covers two of the three pins on a pin block.

  • Page 80: Installing A Hot-Swap Power Supply

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 81: Installing A 3-Pack Ultra160 Hot-Swap Expansion Kit

    CAUTION: If you install a strain-relief bracket option over the end of the power cord that is connected to the device, you must connect the other end of the power cord to an easily accessible power source. Installing a 3-Pack Ultra160 Hot-Swap Expansion Kit You can install an optional 3-Pack Ultra160 Hot-Swap Expansion Kit in the server to connect three additional hot-swap hard disk drives to the server.
  • Page 82 (see “Installing a hot-swap hard disk drive” on page 62), and connect the drives to the optional hot-swap backplane. You can connect a maximum of three hot-swap hard disk drives to the optional hot-swap backplane. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 83: Replacing A Hot-Swap Fan

    Note: If you connected these optional hot-swap hard disk drives to the optional hot-swap backplane, then the optional hot-swap backplane sets the SCSI IDs for the optional hot-swap backplane and the hot-swap hard disk drives. See “Setting SCSI IDs” on page 80 for additional information. 8.

  • Page 84: Completing The Installation

    4. Close the cover-release latch to pull the top cover forward and lock the top cover in place. 5. If you disconnected any cables from the back of the server, reconnect the cables; then, plug the power cords into properly grounded electrical outlets. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 85: Updating The Server Configuration

    Note: If necessary, refer to “Input/output ports” on page 76 for connector locations. To install the bezel: 1. Insert the two tabs on the bottom of the bezel into the matching holes on the server chassis. 2. Push the top of the bezel toward the server until the two tabs at the top of the bezel snap into place.

  • Page 86: Input/Output Ports

    If you set two levels of passwords, you must enter the administrator password to access the full configuration menu. 3. From the main menu, select Devices and I/O Ports; then, press Enter. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 87: Parallel Port Connector

    4. Select the parallel port; then, use the arrow keys to advance through the settings available. Note: When you configure the parallel port as bidirectional, use an IEEE 1284-compliant cable. The maximum length of the cable must not exceed 3 meters (9.8 feet). 5.

  • Page 88: Keyboard Port

    Note: If you attach a standard (non-USB) keyboard to the keyboard connector, the USB ports and devices will be disabled during the power-on self-test (POST). The following table shows the pin-number assignments for the keyboard connector on the rear of the server. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 89: Auxiliary-Device (Pointing Device) Port

    Table 15. Keyboard connector pin-number assignments Signal Data Reserved Ground +5 V dc Keyboard clock Reserved Auxiliary-device (pointing device) port The system board has one auxiliary-device port that supports a mouse or other pointing device. The following table shows the pin-number assignments for the auxiliary-device connector on the rear of the server.

  • Page 90: Scsi Cabling Requirements

    ID for the device. Refer to the information that is provided with the device for instructions to set its SCSI ID. SCSI connector pin-number assignments The following table shows the pin-number assignments for the 68-pin SCSI connectors. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 91: Serial Ports

    Table 18. 68-pin SCSI connector pin-number assignments Signal Signal +Data 12 -Data 12 +Data 13 -Data 13 +Data 14 -Data 14 +Data 15 -Data 15 +Data P1 -Data P1 +Data 0 -Data 0 +Data1 -Data 1 +Data 2 -Data 2 +Data 3 -Data 3 +Data 4...

  • Page 92: Viewing Or Changing The Serial-Port Assignments

    USB devices. USB technology provides up to 12 megabits-per-second (Mbps) speed with a maximum of 127 external devices and a maximum signal distance of five meters (16 ft.) per segment. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 93: Usb-Port Connectors

    ServerGuide CDs. Failover for redundant Ethernet The IBM 10/100 Fault Tolerant Adapter is an optional redundant network interface card (NIC adapter) that you can install in the server. If you install this NIC adapter and connect it to the same logical LAN segment as the primary Ethernet controller, you can configure the server to support a failover function.
  • Page 94 Enter the brand type of Server, click on Downloadable files and look for Hot Plug. The IBM Hot Plug PCI for Windows NT Server 4.0 package uses the Intel Desktop Management Interface (DMI) to control hot-plug support for the Ethernet controllers.
  • Page 95 Two options are available for recovering from a failover condition. The options are determined by the Enable for DMI / Hot Swap Support checkbox. If the IBM Hot Plug PCI for Windows NT Server 4.0 package is installed, this checkbox will appear at the bottom of the Adapter Properties panel.

  • Page 96: Ethernet Port Connector

    In this mode, the adapter cannot be hot-swapped. Users with the IBM Hot Plug PCI for Windows NT Server 4.0 package installed should check the Enable for DMI / Hot Swap Support checkbox.

  • Page 97: Advanced System Management Ports

    Table 21. Ethernet RJ-45 connector pin-number assignments. Signal Signal Transmit data+ Not connected Transmit data- Receive data - Receive data+ Not connected Not connected Not connected Advanced System Management ports The server has three communication ports dedicated to the Advanced System Management processor.

  • Page 98: Cabling The Server

    3. Cable identifiers are printed on the cables that come with the server and options. Use these identifiers to connect the cables to the correct connectors. For example, the hard disk drive cables are labeled HDD. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 99: Fru Information (Service Only)

    3. Remove the top cover (see “Removing the server top cover and bezel” on page 53). 4. Disconnect the switch card cables. 5. Remove the 4 holding screws. 6. Lift the switch card out of the server. © Copyright IBM Corp. 2000...

  • Page 100: Four-Fan Housing

    6. Remove the plastic dividers between the PCI adapter slots. 7. Press the fan assembly release latches on both sides of the fan assembly; then, remove the fan assembly from the server. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 101: Dual Fan Mount Assembly With Cable

    Dual fan mount assembly with cable Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 Note: To remove the fan housing assembly with card guides (for four fans), see step 4 on page 57 Holding screws Dual fan mount assembly...

  • Page 102: Service Processor Card Assembly

    4. Remove the dual fan mount assembly (see “Dual fan mount assembly with cable” on page 91). 5. Remove the two holding screws. 6. Gently lift the service processor card away from the system board and out of the server. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 103: Pci Switch Card

    PCI switch card Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 Switch card latches Switch card assembly 1. Power-off the server, if it is on. 2. Disconnect the server from the electrical outlet. 3.

  • Page 104: Power Backplane Assembly

    4. Remove the system board assembly (see “System board assembly with backerplate” on page 95). 5. Disconnect all cables to the power backplane. 6. Remove the three holding screws. 7. Lift the power backplane out of the server. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 105: System Board Assembly With Backerplate

    System board assembly with backerplate Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 Shipping screws Release latch assembly System board assembly Note: When replacing the system board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
  • Page 106 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 107: Symptom-To-Fru Index

    Once the configuration has reset to the default, it must be saved in Setup to be stored in CMOS. 3. For IBM devices not supported by index, refer to the manual for that device. 4. Always start with “General checkout” on page 1 The Symptom-to-FRU lists symptoms, errors, and the possible causes.
  • Page 108 (CMOS configuration info validation failed) 2-3-1 1. System Board (Screen initialization failed) 2-3-2 1. System board (Screen memory failed) 2-3-3 1. System board (Screen retrace failed) 2-3-4 1. System board (Search for video ROM failed) IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 109 Beep/Symptom FRU/Action 2-4-1 1. System board (Video failed, screen believed operable) 3-1-1 1. System Board (Timer tick interrupt failed) 3-1-2 1. System Board (Interval timer channel 2 failed) 3-1-3 1. DIMM 2. Memory card (RAM test failed above address OFFFF h) 3.

  • Page 110: No Beep Symptoms

    3. Power Backplane No beep and no video 1. See “Undetermined problems” on page 122 System will not power-up 1. See“Power supply LED errors” on page 110 (Power supply ac LED is on) IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 111: Diagnostic Panel Error Leds

    Diagnostic panel error LEDs The system error LED is turned on when an error is detected. If the system error LED is on, remove the cover and check the diagnostic panel LEDs. The following is a complete list of diagnostic panel LEDs followed by the FRU/Action for correcting the problem.
  • Page 112 1) Overheating hard drive 2) DASD Backplane 3) System Board b. System over recommended temperature for CPU X (where X is CPU 1, 2, 3, or 4) (CPU LED also on) 1) CPU X IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 113: Diagnostic Error Codes

    Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197 do not replace a FRU. The description for these error codes are: The test passed. The Esc key was pressed to abort the test. This is a warning error and may not indicate a hardware failure.
  • Page 114 075-XXX-000 1. Power Supply (Failed Power Supply test) 089-XXX-001 1. Microprocessor (Failed Microprocessor test) 089-XXX-002 1. Optional Microprocessor 2 (Failed Optional Microprocessor test) 089-XXX-003 1. Optional Microprocessor 3 (Failed Optional Microprocessor test) IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 115 Error Code/Symptom FRU/Action 089-XXX-004 1. Optional Microprocessor 4 (Failed Optional Microprocessor test) 165-060-000 1. Re-run the Diagnostic test. 2. Troubleshoot all errors in the error logs; then re-run this test. (Unable to communicate with Service Processor. It may be busy.) 3.
  • Page 116 RAID logical array. 217-XXX-003 1. Fixed Disk 4 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 117 Error Code/Symptom FRU/Action 217-XXX-004 1. Fixed Disk 5 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 217-XXX-005 1. Fixed Disk 6 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array.

  • Page 118: Error Symptoms

    Some IBM monitors have their own video driver. self-tests. If you suspect a problem with the monitor, refer to the information that comes 3. Display Adapter / System Board with the monitor for adjusting and testing instructions. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 119 Setup Action v Be sure the server is supported; all Eservers with a startable Setup and Installation CD won’t start. (bootable) CD-ROM drive are supported. v If the startup (boot) sequence settings have been altered, be sure the CD-ROM is first in the boot sequence. v If more than one CD-ROM drive is installed, be sure that only one drive is set as the primary drive.

  • Page 120: Power Supply Led Errors

    4. Processor 101, 102, 106 1. System Board (System and processor error) 1. Failing adapter 2. DIMM (Channel check error) 3. System board 1. Failing adapter 2. Run diagnostics (Adapter read-only memory error) IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 121 Error Code/Symptom FRU/Action 1. Processor 2. Optional processor (if installed) (Internal cache error) 1. Run Diagnostics 2. Battery (Real time clock error) 3. System Board 1. Run Configuration/Setup 2. Battery (Real time clock battery error) 3. System Board 1. Run Configuration/Setup 2.
  • Page 122 (System board serial port 1 or 2 error) 3. System Board 1162 1. Disconnect external cable on serial port 2. Run Configuration/Setup (Serial port configuration conflict) 3. System board 1200 1. Processor (processor machine check) IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 123 Error Code/Symptom FRU/Action 1301 1. Cable 2. Front Panel (cable to front panel not found) 3. Power Switch Assembly 4. System Board 1302 1. Cable 2. Power Switch Assembly (cable from system board to power on and reset switches not found) 3.
  • Page 124 1. Run Configuration/Setup 2. Failing Adapter (No room for PCI option ROM) 3. System Board 00180200 1. Run Configuration/Setup 2. Failing Adapter (No more I/O space available for PCI adapter) 3. System Board IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 125 Error Code/Symptom FRU/Action 00180300 1. Run Configuration/Setup 2. Failing Adapter (No more memory (above 1MB for PCI adapter) 3. System Board 00180400 1. Run Configuration/Setup 2. Failing Adapter (No more memory (below 1MB for PCI adapter) 3. System Board 00180500 1.

  • Page 126: Serveraid

    3. Power Cable Other numbers Follow instructions on screen. ServeRAID For ServeRAID error codes and procedures, refer to the Hardware Maintenance Manual for the particular RAID adapter in the system being serviced. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 127: I2C Bus Fault Messages

    I2C bus fault messages The System Event/Error Log may contain I2C bus fault messages from both the Service Processor Diagnostic and the Advanced System Management processor, indicated by the source DIAGS and SERVPROC, respectively. The format of the DIAGS messages from the revision ARY115 and later are formatted as either I2C Bus x bad or devices on this bus are functioning incorrectly.

  • Page 128: Scsi Error Codes

    CPU ″X″ over recommended temperature 1. Ensure system is being properly cooled; see “Temperature checkout” on page 23 (level-critical; temperature of CPU ″X″ reached critical 2. Replace CPU ″X″. level) IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 129: Fan Error Messages

    Message Action Power Supply ″X″ Temperature Fault 1. Ensure system is being properly cooled; see “Temperature checkout” on page 23 (level-critical; power supply ″x″ had over temperature 2. Replace Power Supply ″X″ condition) System over temperature for CPU ″X″ 1. Ensure system is being properly cooled; see “Temperature checkout”...

  • Page 130: System Shutdown

    3. Replace power backplane System shutoff due to ″X″ V under voltage 1. Check power supply connectors 2. Replace power supply (level-critical system shutoff due to ″X″ supply under voltage) 3. Replace power backplane IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 131: Temperature Related System Shutdown

    Temperature related system shutdown Message Action System shutoff due to CPU ″X″ over temperature 1. Ensure system is being properly cooled, see “Temperature checkout” on page 23 (level-critical; CPU ″X″ is over temperature) 2. Replace CPU ″X″ System shutoff due to CPU ″X″ under temperature 1.

  • Page 132: Undetermined Problems

    System Board. 2. If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 133: Parts Listing, Type 8682

    Parts listing, Type 8682 The following parts information is for the xSeries 350, Type 8682, Models 1RY 2RY 4RY 5RY 6RY. System © Copyright IBM Corp. 2000...
  • Page 134 Cable, power 24 circuit (power backplane - system board) (all models) 36L9605 Cable, power - signal - power backplane to board 2x17 (all models) 36L9609 Cable, power - board to fans 2x15 (5 drop) (all models) 36L9613 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 135: Keyboards

    Index xSeries 350, Type 8682 (models 1RY 2RY 4RY 5RY 6RY) FRU No. Cable, signal system board to SCSI backplane (all models) 37L0350 Power cord (all models) 6952301 Keyboards Keyboard FRU No. US English 37L2551 French Canadian 37L2552 LA Spanish 37L2553 Arabic 37L2555...
  • Page 136 Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), Venezuela United States of America 6952301 (110) 1838574 (220) 36L8886 (220V/15A) IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 137: Related Service Information

    Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.

  • Page 138: Electrical Safety

    Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...

  • Page 139: Safety Inspection Guide

    This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

  • Page 140: Handling Electrostatic Discharge-Sensitive Devices

    Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 141: Safety Notices (Multi-Lingual Translations)

    Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
  • Page 142 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 143 Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 144 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 145 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
  • Page 146 Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica. Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 147 Related service information...
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  • Page 149 Related service information...
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  • Page 151 Related service information...
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  • Page 153 Related service information...
  • Page 154 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 155 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
  • Page 156 Pour isoler totalement l’unité du réseau électrique, débranchez tous les cordons d’alimentation des socles de prise de courant. Notice n° 10 ATTENTION: Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 157 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
  • Page 158 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
  • Page 159 Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
  • Page 160 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
  • Page 161 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 162 Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 163 Related service information...
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  • Page 165 Related service information...
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  • Page 167 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
  • Page 168 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 169 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.

  • Page 170: Problem Determination Tips

    References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.

  • Page 171: Trademarks

    Predictive Failure Analysis Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
  • Page 172 IBM xSeries 350 Type 8682: Hardware Maintenance Manual...
  • Page 174 Part Number: 24P2905 File Number: Printed in U.S.A. (1P) P/N: 24P2905...

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