● ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the computer, or inside an anti-static bag.
● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat when servicing
Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and use
anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
BitLocker
CAUTION:
If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will
not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress, and the
system will ask for the recovery key on each reboot. If the recovery key is not known, this can result in data loss
or an unnecessary operating system reinstall. For more information about this subject, see Knowledge Article:
updating the BIOS on Dell systems with BitLocker
The installation of the following components triggers BitLocker:
● Hard disk drive or solid-state drive
● System board
After working inside your computer
About this task
CAUTION:
Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
NOTE:
To exit service mode, ensure to connect the AC adapter to the power-adapter port on your computer.
5. Press the power button to turn on the computer. Your computer will automatically return to normal functioning mode.
Recommended tools
The procedures in this document may require the following tools:
● Phillips screwdriver #0
● Phillips screwdriver #1
● Plastic scribe
40
Working inside your computer
enabled.