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Questions and
Answers
Below are the answers to some of the most
common queries.
Q
Why is there no sound or picture?
A
Check the television is not in standby mode. Check
the mains plug and all mains connections.
Q
There is a picture, but why is there little or no
colour?
A
When using an external source, for instance, a poor
quality video tape, if there is little or no colour,
improvements may sometimes be achieved. The
colour is factory set to Auto to automatically display
the best colour system.
To check that you have the best colour:
a
With the external source playing, select Colour
System from the System Setup menu.
System Setup
Menu Language
Country
Colour System
b
C
c
With
or
choose between Auto, PAL, SECAM,
NTSC 4.43 or NTSC 3.58.
Q
Why doesn't the video/DVD being played show
on screen?
A
Make sure the media recorder or DVD player is
connected to the television as shown on page 12,
and then select the correct input by pressing
Q
Why is there a picture but no sound?
A
Check all lead connections.
No sound or unacceptable format sound may be
received.
Check the volume has not been turned down or that
sound mute has not been selected.
Check shared audio settings.
Q
A
a
b
Q
A
Q
English
Germany
A
Auto
Q
A
Q
o
.
A
Q
A
Q
A
99
What else can cause a poor picture?
Interference or a weak signal. Try a different
television station. Manual Fine Tuning may help.
Select the ATV Manual Tuning menu. Highlight the
station and press OK. Then press
Fine Tuning.
B
b
Using
or
adjust to get the best picture and
sound. Press OK and then EXIT.
ATV Manual Tuning
Manual Fine Tuning
1
I
A
C
9
Why don't the controls of the television work?
Check that Panel Lock is not On.
Why doesn't the remote control work?
Check that the batteries aren't dead or inserted
incorrectly.
Why is the digital channel locked?
The channel has been locked in Channel Options
(see 'Digital settings – Channel Options' section).
Why are some of the digital subscription channels
unavailable?
Your subscription needs upgrading. Contact your
service provider.
Why is the soundtrack in English when a different
audio language has been selected?
The programme is currently being broadcast with an
English soundtrack only.
Why is there incorrect or no sound when in DTV
mode?
Press s to ensure the hard of hearing option has
not been selected.
PROBLEM SOLVING
c
to select Manual
0
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